Here’s the truth no one wants to admit:Churn doesn’t come out of nowhere.You just weren’t listening.In this episode, Mike Brewer unpacks why resident retention isn’t a renewal event—it’s a daily listening exercise. Residents give you clues. Warning signs. Sentiment. And if you’re not picking up what they’re putting down, you’re already behind.Mike shares how AI-driven sentiment analysis is becoming the front line in retention strategy—capturing mid-lease concerns, maintenance feedback, and even social media chatter before it becomes a 60-day notice.But here's the kicker...Listening without action is just noise.Retention starts when you hear—and act on—the subtle signs. Whether it’s a leaky faucet that keeps getting missed or a negative vibe posted online, the organizations that listen well will keep their best residents longest.👉 Want to turn listening into loyalty? Subscribe, like, and share this with your team.

Let’s be real—service is no longer the differentiator it once was. It’s expected.What wins today? Resident experience.In this tip, Mike Brewer challenges us to rethink the old model of measuring service. Experience has replaced service as the defining metric for success in multifamily operations.And here's the kicker—experience is proactive. Not reactive.Mike breaks down why it's no longer enough to simply fix what's broken. You have to anticipate problems before they arise. You have to map the entire resident journey—from prospect to move-out to alumni—and intentionally design each moment.From AI-driven sentiment analysis to thoughtful touchpoints, it’s all about creating that feeling that someone actually thought about them.That’s CSX—Consumer Sentiment Experience.Start building communities that feel trusted. That feel curated. That feel like home—because someone cared enough to plan the journey.👉 Like what you're hearing? Tap subscribe, hit the like button, and share this with someone who needs to hear it.

Let’s talk real money.Every day your unit sits vacant, you're not just losing rent—you're lighting cash on fire. Literally.In Atlanta, the average unit bleeds $51.68 a day when it's sitting idle. That’s a $50 bill, a $1 bill, and some change... torched.In today’s tip, Mike Brewer lays out three simple, no-fluff tactics to slash your turn time—and build real momentum in your operations:Pre-walk units before move-outPre-stock essential materialsSchedule with urgency—and drive the process dailyAccountability is the name of the game. Mike shares why most turn processes stall (hint: poor coordination and weak communication) and tells a story about a supervisor who literally walked all day long to keep turns on track.This is leadership in motion.Want to boost NOI? Start with your turn process.👉 Subscribe, like, and comment if you’re ready to take your turns from sluggish to streamlined.

Want to know what separates an average apartment community from a memorable one?It’s not the pool. It’s not the gym. It’s not even the upgraded finishes.It’s your turn process.In today’s Multifamily Operations Tip of the Day, Mike Brewer shares why the make-ready process is the clearest indicator of your brand’s operational excellence. From spotless surfaces to the subtle shine of a fresh bead of caulk—every detail matters.Residents may not compliment your craftsmanship out loud, but their brains are taking notes.Move-in day impressions last. Delays, missed details, and sloppy finishes silently tell the story of disorganization and lack of care. On the flip side, a clean, on-time, on-budget turn sets the stage for long-term trust and future renewals.And Mike riffs on a personal story—straight from the early days in his career—that perfectly captures why pride in craftsmanship isn’t optional. It’s branding. Pure and simple.Come back tomorrow to hear three simple ways to cut your turn time in half.👉 Like what you’re hearing? Subscribe, drop a comment, and share this with your team.

The front desk is dead.Let’s be honest—we don’t live in the “tour the clubhouse” era anymore.In today’s Multifamily world, your leasing agent doesn’t sit behind a desk—they live on your website. Your first impression isn’t curb appeal—it’s your digital curb appeal. Prospects are vetting your community online, building opinions before they ever set foot on site... if they even do.In this episode of Multifamily Operations Tip of the Day, Mike Brewer unpacks a seismic shift: leasing has gone from feature dumping to lifestyle storytelling.Modern leasing pros aren’t selling space—they’re narrating experiences. Conversion metrics matter more than call logs. Data beats gut instinct. And your online presence? It’s now your #1 closer.If you’re still treating leasing like a front-desk gig, you're already behind.Let’s talk about what it takes to compete today—and win tomorrow.👉 Don’t forget to like, subscribe, and click the bell so you never miss a tip.

Think maintenance is just fixing things? Think again.In today’s Tip of the Day from the Multifamily Collective, I make the case that your service team is your most powerful relationship engine.Why? Because they spend more face time with residents than anyone else on site.Forget the myth that people move for rent increases or better amenities. More often, they leave because they didn’t feel cared for. That starts and ends with how your maintenance team shows up.Today’s tip:Empower your maintenance teams to build trust, not just tick boxes.Track response times.Follow up with empathy.Treat every service ticket like a loyalty-building opportunity.Fast fixes solve problems.Thoughtful fixes build retention.This is your chance to turn zero moments of truth into long-term renewals.Tomorrow’s episode: Why Leasing Is No Longer a Front Desk Job.👉 Did this change your view on maintenance? Tap Like. Hit Subscribe. Share with your service team. Let’s raise the standard across the multifamily industry.

If you’ve ever shrugged off a small maintenance issue… this one’s for you.In today’s Tip of the Day from the Multifamily Collective, I unpack a truth we all know but too often ignore: Deferred maintenance is a reputation killer.A hairline crack today becomes a soaked subfloor tomorrow.You’ll hear a story that starts with a barely-there drip under the sink and ends with baseboard rot, ruined cabinetry, and a massive NOI hit. I’ve seen it happen. More than once.That’s why maintenance supervisors must stack-rank service requests with laser precision:SafetyResident ImpactFinancial RiskSkip this discipline, and you’re playing a dangerous game with your property’s health—and your brand.I also share practical strategies to triage and outsource when your internal resources are stretched too thin. Your vendor partners aren’t just vendors—they're your emergency backup team.Tomorrow, I’ll show you how to turn maintenance from a cost center into a resident retention tool.Got backlog blues? Facing labor shortages? This episode gives you the tools to stay ahead of disaster.Like what you're hearing? Tap Like. Hit Subscribe. Drop a comment. And don’t forget to share it with your team.

Let’s kick off 2026 with a little counterintuitive wisdom from yours truly.We all chase full occupancy like it’s the Holy Grail. But here’s the truth: 100% occupancy can quietly sabotage your bottom line.In today’s episode of the Multifamily Collective, I share the very first Tip of the Day—a new series aimed at sharpening your edge in the multifamily space.I unpack why aiming for full occupancy can be a dangerous trap. Think: overuse of concessions, lowering screening standards, and stacking your rent roll with short-term leases that churn like bad yogurt. It’s happening in Boston right now. I’ve seen it play out too many times to ignore.The real win? Healthy rent rolls. Resident retention. Balanced occupancy with market-driven rent growth.If you’re in multifamily leadership, PropTech innovation, or just trying to keep your portfolio thriving—this one’s for you.Plus, hear what our friend Mark Sharp is cooking up with the Multifamily Mixtape in 2026. It’s got something to do with golf and greatness.Don’t miss tomorrow’s tip: How to Reduce Concessions Without Losing Leasing Velocity.Like what you heard? Smash that Like button. Hit Subscribe. Drop a comment. And if you really love it, leave a review. It fuels the engine and keeps us rolling.

“AI is moving faster than your organization, and no, pilots don’t count as a plan.” — Mike BrewerEvery multifamily PMC wants a great AI story to tell! Here is the version you don’t want to tell. Or, worse, you don’t want to acknowledge. Even worse, the one you’re oblivious to. Don’t fret, there is hope; most PMCs aren’t unprepared. Wait, I lied; it’s past time to worry; they’re misprepared. Break the glass and pull the alarm! All of them!Over the past several years, primarily due in part to supplier partners (no ill intent meant to these fine humans) adding AI features to their core products! Or in some cases as a marketing tagline. But, I digress. PMCs have adopted AI like it’s a tool. Not a transformation. A pilot here. A dashboard there. But under the hood? No structure. No systems. No real muscle for iteration – read humans that are open to change.Make no mistake, Multifamily and thus PMCs are sprinting toward an AI-infused future. The problem is they are still running in the shoes Jim Thorpe made famous at the 1912 Stockholm Olympics.Not meant as a metaphor, but as a diagnosis and more importantly a warning! Get a new pair of track shoes and lace them up tight because this is the most critical sprint your PMC will ever run! The time is NOW!AI adoption is moving at breakneck speed. But the operational backbone that supports it is made of processes, people, decision rights, and data structures. And that backbone is fragmented. It is outdated. In many cases, it is dangerously unaware.Most PMCs do not have a centralized AI team. No one owns the roadmap. No one owns the feedback loop. No one owns the ethics. No one owns the scale. No one owns the failure modes. So when something breaks or when it scales without oversight, there is no hand on the wheel.Brutal TruthAI does not reward experimentation. It rewards orchestration. We are not talking about a SaaS install. It is an operating model shift (this is the punchline to wrap your head around) – Call it a TINA problem. Unless you restructure your organization to keep pace with the pace and pattern of AI’s evolution, you are not building a competitive advantage. You are creating what the tech industry calls, technical debt.I’m calling it a readiness gap.The symptoms are already appearing everywhere. Data pipelines are bottlenecking innovation. Frontline teams are stuck interpreting dashboards they do not trust. AI recommendations are ignored because they are not connected to real decision flows. The executive suite is playing with ChatGPT while the real leverage dies in committee.You can’t close the readiness gap with more AI tools. You must be thoughtful, intentional, and strategic. And most of all committed!!You need an AI command center. It must be cross-functional. It must cut across silos. It must be culturally embedded. It must own education, integration, and experimentation. This cannot be a shadow IT project. It must be a strategic organ of the business. Most importantly, they must have a voice at the table that carries real responsibility, accountability, and authority.Start with your operating rhythm. If AI decisions are made at the edge without feedback loops into core planning, you’re sprinting blindfolded with both arms tied behind your back. If your data foundation is not layered, labeled, and leveraged across every team, then your thinking is wishful and hopeful. If your frontline is not trained to trust and verify AI outputs, you will hit a stalling point.The next 12 months will define the next 12 years.And this transformation will be won by the early integrators and orchestrators.Runners, take your Mark! https://www.multifamilycollective.com

Ever wonder why some multifamily communities lease up faster, retain residents longer, and stand out online—even in oversaturated markets?The answer? It’s not luck. It’s marketing that feels like home.In this episode, I sit down with Katie Nelson, a multifamily marketing strategist with nearly two decades of experience. From her roots on-site to building centralized leasing teams and overseeing brand transformations, Katie knows how to marry data with human insight to build powerful narratives.We unpack:The real power of brand and story in leasing success.Why your AI tools need a human touch—and how to use both effectively.The top 3 marketing must-haves for any community in 2026.How to hire marketers who move like gamers and close like realtors.What operators get wrong about “being the customer.”Plus, she shares real-world examples—from creative repositioning in Nashville to low-cost resident perks that create high-impact retention.Whether you're a C-suite leader, a marketer, or just someone who cares deeply about the resident experience, you’ll walk away with ideas you can implement tomorrow.Like this kind of talk? Smash that like button, hit subscribe, and let’s keep building the future of Multifamily together.

Ready for a real, boots-on-the-ground conversation about Multifamily, Property Management, and what it means to lead with presence in today’s housing market?This week on the Multifamily Collective, I sit down with Nicholas Cook—Founder of Sleep Sound Property Management, right out of Portland, Oregon.Now listen—this one’s not just another talk about units and rent rolls.Nicholas lays bare his early mistakes in property acquisition. The hidden systems that either make or break your portfolio. And how he shows up for his team, his residents, and his life with clarity and purpose.We touch on the challenges of Portland’s housing regulations. We dig into leadership. And we explore why property management is more than just a business—it’s a reflection of your values.So grab your favorite roast—mine’s Humbler by Proud Mary Coffee—and bring a pen. You’ll want to take notes.And if you walk away with a new idea—or even just a spark—go ahead and hit that like button, subscribe, and share it with a friend in the trenches.Let’s keep building together.

What if the next big wave of job loss isn't at the site level... but at the top of your org chart?In this episode of the Multifamily Collective, I explore the quiet storm that's about to rattle corporate America—and yes, even Multifamily. We're talking about AI-driven job displacement in white collar roles: accounting, marketing, HR, even software development.If AI can do it faster, cheaper, and better... what happens to your team?More importantly—what happens to household formation?We’ve long talked about site-level disruption: centralization, automation, and AI workflows replacing leasing agents and assistants. But the bigger implication lives inside the corporate headquarters—and it's coming fast. As roles vanish, renter bases shrink. And if you're not building that into your underwriting... you’re flying blind.This isn’t theory. This is happening now.Whether it’s a mop-bot at a racetrack gas station or AI eating code in a SaaS company—task-based automation is here. And the domino effect on the labor market could quietly gut your occupancy strategy if you're not paying attention.Learn why it's no longer enough to ask what your renters do—you need to ask how long AI will let them do it.Like what you hear? Smash that like button, subscribe to the channel, and stay ahead of the curve with us at Multifamily Collective.

Are we witnessing the end of Zillow as we know it?Today, we're discussing a seismic shift in how renters and buyers search for homes; one driven by artificial intelligence and a new era of digital disintermediation.Mike Brewer walks us through the erosion of traditional platforms like Zillow as Google’s AI search begins to answer complex, location-based housing queries directly with no middleman required. Think about it: what used to take five clicks and three websites can now happen in one natural-language exchange with an AI engine.This episode unpacks what this means for you in the multifamily space. From the rise of conversational search to the new rulebook of Geographical Optimization (GEO), the landscape is evolving fast. If you're still focused solely on SEO, you might already be behind.The message is clear: adapt now or risk getting left behind.Watch to discover how AI is changing the game, and what you can do to future-proof your marketing and leasing strategies today.If you're in multifamily, proptech, or real estate marketing, this one's not just worth your time—it's essential.Like, subscribe, and turn on notifications to stay ahead of the trends shaping our industry.

What if I told you your property's Wi-Fi could make or break your lease renewals?In this episode of the Multifamily Collective, I sit down with industry thought leader  @DomBeveridge  from https://20for20.com/ to unpack his latest whitepaper - [ https://lp.20for20.com/25-wp-wifi-sentiment-analysis?_gl=1*1ry3ptb*_ga*MTYwMTUzMzY1LjE3NjQxNjQ2OTM.*_ga_53YQRXE0K2*czE3NjU5MDAyMjYkbzMkZzEkdDE3NjU5MDAzMTAkajU3JGwwJGgw. ]Dom shares real, actionable insights from AI-driven sentiment analysis of over 30,000 resident interactions.Here’s the punchline: there’s a measurable link between poor Wi-Fi and resident churn. And not just mild dissatisfaction. We’re talking 83% churn likelihood when outages become routine.But that’s just the beginning.Dom walks us through how this study breaks from the traditional (and frankly, flawed) survey model (this was my favorite part of the interview!). He explains how new AI tools like ResiDesk are changing how we understand the resident experience by listening to what residents actually say, rather than boxing them into 1-to-10 scales.We cover:Why frequent Wi-Fi outages are a churn triggerThe fatal flaws of traditional surveysThe power of open-ended AI conversationsHow regulation is getting Wi-Fi all wrongAnd what owners/operators should do right nowIf you’re a developer, owner, asset manager, or just someone trying to stay ahead of the PropTech curve, this episode is a must.The future of personalized service in Multifamily will be about letting AI show you what your residents already feel.If you found value in this conversation, hit that like button, subscribe to the channel, and share it with someone who needs to hear it. Let’s keep pushing the conversation forward.

Are your tech stacks getting too tall to stand on their own?Hey, it’s Mike Brewer—and in this episode of the Multifamily Collective, I’m unpacking two compelling headlines shaping our industry right now.Donald Davidoff’s “AI Acceleration and the New Reality for Multifamily Operators.” It’s not just about flashy tools. It’s about the fatigue we’re all feeling. From tangled tech stacks to vendor overload, Donald lays out what every owner and operator needs to hear. And guess what? We’re tackling this head-on at the 2025 Cultivate Conference—my talk is all about tech fatigue.Then we pivot to the 2026 Property Maintenance Forecast from PropertyMeld. No fluff here—just pure insight. Want to know what separates the operational winners from the laggards? It’s not just speed. It’s early maintenance quality, intake accuracy, and vendor performance. Predictive maintenance is evolving, and if you're not evolving with it—you’re falling behind.But here's the kicker: None of this matters without intentional organizational design. You can’t automate your way out of chaos. You need alignment. You need clarity. You need the right people in the right seats.So, if you’re leading in the Multifamily space—or want to—this one’s for you.Like what you hear? Smash that like button, subscribe to the Multifamily Collective, and let’s grow smarter, together.

Let’s get real—SEO isn’t dead. But it is getting eaten for breakfast by something new: GEO—Generated Engine Optimization.In this episode of the Multifamily Collective, we break down the growing tension between traditional SEO and the rise of AI-driven search tools. As large language models (LLMs) become the starting point for more apartment searches, the rules are shifting fast. Real fast.I'm talking about a world where people don’t hit Google first—they start with ChatGPT, Claude, Gemini, or Grok. And suddenly your slick website copy, metadata, and keyword strategy aren’t enough. Now you have to teach the machines what you do. In plain, punchy, authoritative language.So... is your multifamily brand prepared for this shift?Let’s dig into why your copy needs to sound like a conversation, not a cold brochure—and how GEO may be the new frontier for property management companies and PropTech platforms alike.Got thoughts on the SEO vs GEO debate? Drop them in the comments.Like the video if you're thinking differently about how search works.Subscribe to stay ahead of the curve in Multifamily, Tech, and Leadership.

Ever stumble on something and think, "Wait... is this the next big thing?"That’s what happened to me when I came across a website for RIOO—a new player in the property management software game. Think Yardi, Entrata, or RealPage... but with a twist.Here’s the kicker: They’ve embedded direct links to AI tools like ChatGPT, Claude, Gemini, and Grok—right on their homepage. One click, and you’re looking at an AI-generated synopsis of their entire platform.Why does that matter for us in Multifamily?Could this be the beginning of SEO being influenced not just by keywords, but by how well your site plays with large language models (LLMs)? Could these embedded AI prompts actually push your PropTech product or property management system higher in search results—or even make it the default suggestion in an AI chat?I don’t know yet. But I’m curious.And I think we all should be.What’s your take? Drop a comment.Like this video if you find the insight valuable.And don’t forget to subscribe—because we’re just getting started on what’s next in Multifamily + Tech + Leadership.

Pull up your chair. Grab your notebook.In this week’s episode of the Multifamily Collective, I sit down with Kelly Segretto, founder of K. Segretto Consulting. If you're in the trenches of multifamily leadership, managing private portfolios, or aiming to scale your organization—this one’s for you.Kelly brings the heat on clarity, structure, and systems—the often-overlooked trifecta that makes the difference between staying stuck and scaling smart.We unpack the Entrepreneurial Operating System (EOS)—what works, what doesn’t, and what most leaders overlook. We talk about people, process, and the emotional undertow of organizational change.Kelly doesn’t offer quick fixes. She builds enduring frameworks—rooted in discipline, accountability, and repeatable routines.And if you’ve ever felt like your organization’s got horsepower but no traction, you’ll want to hear how Kelly puts the rubber to the road.Plus, a little personal flair—Kelly’s based in the stunning state of Utah, with its mountains, movement, and momentum, just like her mindset.Grab your favorite beverage.Pen in hand.Be present. This is your field guide for scaling leadership in the modern multifamily era.Like. Subscribe. Share.Help us spread the Multifamily Movement.

Ever wondered what the future of multifamily looks like when AI handles home buying without a human in sight?In this week’s Multifamily Caffeine Wire, I unpack three industry-shifting headlines that should be on every multifamily leader's radar.First up, meet HOMA https://www.tryhoma.com/ out of Florid. Buyers just closed on a home using AI from start to finish. No realtor. No brokerage fees. And yes, it’s legal. That’s a signal. Especially when you think about what this means for leasing automation in our space.Next, I touch on the DOJ’s settlement with RealPage. While some say it’s a “nothing burger,” municipalities are starting to challenge even the oldest multifamily practices—such as market surveys. You need to understand how this ripple could affect revenue management.Finally, portable tenant screening is gaining traction. Several years ago, I saw a renter's résumés and thought it would eventually be a technology renters would use to lease apartments. This is that idea, grown up and powered by tech. If done right, it could overhaul how prospects qualify while reducing friction for both parties to the lease.I'm sharing candid takes, connecting the dots, and asking the questions that matter to forward-thinking multifamily professionals.If this sparked a thought or raised a question, hit that like button and subscribe to stay caffeinated with more multifamily insight every single week.https://www.multifamilycollective.com

From all of us at the Multifamily Collective and the Multifamily Media Network — Happy Thanksgiving. 🍁It’s been a long year — but in the best of ways. 2025 brought growth, creativity, and real relationship-building across our industry. And we’re ending this season filled with gratitude for every partner, creator, and listener who’s helped build this platform.In this episode, I share:Heartfelt thanks to our supplier partners and content creatorsA glimpse at our big plans for 2026Why we're investing in the future of multifamily leadership, media, and communityWe’re not just talking about more content — we’re talking about deeper engagement, richer conversations, and a thriving community that’s built to serve the next generation of multifamily professionals.Thank you for being part of it.► If you're aligned with where we’re headed, hit subscribe and stay with us — 2026 is going to be special.