NIRL 35 Ashley Saltzman - negotiating as an in-house mediator to provide commercial outcomes in client disputes

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Negotiation in Real Life

Nicole Davidson

52 episodes

1 week ago

Negotiation is one of the most important skills for success in business and in life. But it's a skill we are rarely taught. For many of us, we develop our skills purely through trial and error. We see what works, discard what doesn't and if we're lucky, we'll have a few good mentors along the way. In this podcast, I want to help you to build your skills in a more structured way. We'll give you a taste of negotiation theory and I'll be speaking with guests from a range of backgrounds to hear about their experience and give you access to an even greater range of negotiation mentors.

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NIRL 35 Ashley Saltzman - negotiating as an in-house mediator to provide commercial outcomes in client disputes

Negotiation in Real Life

32 minutes 52 seconds

2 years ago

NIRL 35 Ashley Saltzman - negotiating as an in-house mediator to provide commercial outcomes in client disputes

In this episode of Negotiation in Real Life, I speak with Ashley Saltzman. Ashley is the person brought in to fix all sorts of commercial problems – from managing troubled projects, mediating escalations and disputes, to contract analysis and negotiating outcomes.

Ashley has been described as ‘the man who defuses bombs’ but is more commonly referred to as a fixer, trouble-shooter and negotiator. He has over 26 years of experience in dispute resolution in the technology sector, in leading roles at global corporations including SAP, IBM and MYOB, where he has resolved multimillion dollar commercial disputes.

Ashley is also an author. His book ‘The Man Who Defuses Bombs’ was published in September 2021 and is available globally through most major online bookstores.

In our discussion today, we speak about …

how Ashley came to have a role that was an inhouse mediation role
the importance of neutrality in internal dispute resolution
the key factors to make an inhouse mediation role effective
the importance of getting a commitment to resolution rather than litigation
why a learning mindset will assist in minimising escalations
the importance of building conflict management skills within the organisation
why you shouldn’t run away from a conflict how having evidence of claims is critical

… and much much more.

Connect with Ashley Salztman

LinkedIn: https://www.linkedin.com/in/ashleysaltzman1/

Website: http://www.ashleysaltzman.com/

Connect with Nicole

Connect on ⁠LinkedIn⁠

Connect on ⁠Facebook⁠

Follow on ⁠Twitter⁠ @NDNegotiation

Follow on ⁠TikTok⁠@ndnegotiaton

If you have an interesting negotiation story and would like to be a guest on the show, please complete an Expression of Interest and we'll be in touch!

If you took value from this episode and would like to express your appreciation feel free to buy me a coffee!