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No Show

Jeff Borman and Matt Brown

89 episodes

1 day ago

We're here, it's happening, 2026 is officially a thing. As we restart our brains for the new year, we ponder: Is Hushpitality a thing?The good news about global growthFatigue as a good thing in travelThe shift away from marquee names and placesThe shift toward shoulder seasons and cost concernsHow travel will be shaped less by whims and more by economic realismEastern Europe's rise as a travel alternativeHow refinancing pressure is going to reshape hotel ownership structureThe literary and mo...

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We're here, it's happening, 2026 is officially a thing. As we restart our brains for the new year, we ponder: Is Hushpitality a thing?The good news about global growthFatigue as a good thing in travelThe shift away from marquee names and placesThe shift toward shoulder seasons and cost concernsHow travel will be shaped less by whims and more by economic realismEastern Europe's rise as a travel alternativeHow refinancing pressure is going to reshape hotel ownership structureThe literary and mo...

Show more...

Episodes (20/89)

No Show

2026 Travel Trends: Less Noise, Better Value, Smarter Choices

We're here, it's happening, 2026 is officially a thing. As we restart our brains for the new year, we ponder: Is Hushpitality a thing?The good news about global growthFatigue as a good thing in travelThe shift away from marquee names and placesThe shift toward shoulder seasons and cost concernsHow travel will be shaped less by whims and more by economic realismEastern Europe's rise as a travel alternativeHow refinancing pressure is going to reshape hotel ownership structureThe literary and mo...

17 hours ago

23 minutes

No Show

The Mayflower at 100: How One D.C. Hotel Shaped American History

When you walk into the Mayflower Hotel, it feels like a film set, the ideal visual representation of what a hotel should be. It is one of the most important venues in the shaping of America, hotel or otherwise. The conversations, the deals, the A-list encounters, the scandals that shook politics. It was a place that knew how to keep a secret. Until it didn't. It survived depressions, wars, setbacks, inaugurations, ownership changes, and J. Edgar Hoover. This year marks its centennial, and we ...

2 weeks ago

22 minutes

No Show

Travel Alberta's David Goldstein

Nobody knows the ebbs and flows, ins and outs, weather patterns and trail ratings of Canadian tourism like Travel Alberta's CEO David Goldstein. In a candid and free-flowing conversation, we talk about how and why tourism traffic and spend is (way) up in Alberta, as well as the province's approach to Indigenous tourism partnerships, balancing big-ticket destinations like Banff with worthwhile places off the beaten path, deciding which global markets to focus marketing on, Alberta's evolving...

4 weeks ago

24 minutes

No Show

Welcome To America, Please Wait 400 Days

Tariffs, shutdowns, "integrity" fees, H2-B visa caps, FAA staffing and hardware issues, airport restrictions ... it all begs the question: Does the U.S. government hate its own travel industry? International travel is predicted to drop by 6.3% from 72.4 million in 2024 to 67.9 million in 2025, according to U.S. Travel Association. This year we are poised to be the only country in the WORLD where inbound tourism decreased. Travel and tourism accounts for approximately 2.5-3% of the U.S. GDP, s...

1 month ago

16 minutes

No Show

Trust and travel's future at the 2025 Phocuswright Conference

AI was, predictably, everywhere, all at once, in every session at this year's conference, but there was a distinctly humanist air to it all as well. Trust, connection, authenticity, reality, face-to-face communication were thematic touchstones throughout. We still want recommendations from real live honest-to-goodness human beings, and AI can help facilitate that. (Right?)

1 month ago

20 minutes

No Show

Visionaries from the 2025 Phocuswright Conference

No Show is at the 2025 Phocuswright Conference this week talking to a variety of exhibitors, innovators, and speakers and taking their temperature on the present and future of travel technology. We found out that: Levee founder Al Lagunas is done with the 3 pm check-inRon Glickman from Innovation Launch People’s Choice Award Winner Acai Travel is ready for boundaries to be pushedTaylor Palmer from SiriusXM Connect is putting safety at your fingertipsEtraveli Group's Peny Rizou has a prophecy ...

1 month ago

32 minutes

No Show

2025 Phocuswright Conference preview with Mitra Sorrells

Mitra Sorrells, Senior Vice President, Content for Phocuswright, joins us on the eve of the conference to talk about the big themes, keeping hype in check, new trends around data and customer journeys, getting good answers from panelists, the shift of power between traditional travel brands and tech startups, and the risks of playing a drinking game based on how many times AI will be uttered on stage (please pace yourself accordingly).

1 month ago

24 minutes

No Show

No Showed: National Parks, Shutdowns, And Local Economies

A short episode this week on the quite unique, very sad U.S. government approach to tourism and park spaces. How much money are the parks losing, how much are the towns around the parks losing? And what's going on with international visitors, Brand USA, and U.S. passports. We are fired up!

2 months ago

12 minutes

No Show

How Hotels and OTAs Are Actually Using AI Today

What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about: How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforceHow AI is elevating guest experience through customer data, CRM, and audience managementWhere AI is getting all its hotel dataThe coming drop in search engine volumeTools y...

3 months ago

24 minutes

No Show

Will AI Kill the OTAs?

AI's true impact on travel remains deeply speculative, with companies scrambling to stake claims while few concrete applications deliver true transformation. But everyday uses like dynamic pricing, translation tools, chatbots, and trip planning assistants like ChatGPT show AI is already here. We talk about the staggering potential of agentic AI to automatically rebook flights, arrange rides, or sign up for the best rewards programs. AI will directly challenge Online Travel Agents, whose domin...

4 months ago

23 minutes

No Show

Tiffany Cooper on Mandarin Oriental's Plans for the Americas

How has Tiffany Cooper been so successful for so long? By bringing mind, soul, and spirit to the hotel industry. She's Head of Development, Americas for Mandarin Oriental Hotel Group, which for 5 decades has been owner and operator of some of the world's most luxurious hotels, resorts and residences. We talk about MO's ambitious global expansion plans, how the brand sets itself apart in the ultra-luxury category, the increasing importance of branded residences, wellness and spas as amenities ...

4 months ago

26 minutes

No Show

The Grand Designs of Tonya Almallah Schmitt

As founder and creative director of the boutique interior design firm AIDT Designs, Tonya is changing the way we think about boutique hotel, resort, and lifestyle design. Whether design property in the Keys or reimagining a resort brand from the ground up, her work is layered, luxe, and never, ever forgettable. We talk about her early career working under Las Vegas visionaries Steve Wynn & Roger Thomas, what most designers get wrong about hotel rooms, collaborating on Margaritaville, sour...

5 months ago

27 minutes

No Show

Urban Cowboy's Lyon Porter

Lyon Porter is one of the most talked-about hoteliers of our time. Alongside co-founder and partner Jersey Banks, he transformed a five-room Brooklyn townhouse into the first Urban Cowboy. The industry, and the media, pay close attention to the brand, which now spokes into hotel properties in the Catskills, Nashville, and the newest location, a Gilded Age Denver mansion, which opened within the last year. We talk about the origins of Urban Cowboy, catching cities and regions at the righ...

5 months ago

29 minutes

No Show

On The Road With Ben Hill, Minor League Baseball's Storyteller

There are dream jobs, and then there are jobs like Ben Hill's. Ben's Baseball Traveler newsletter is part culinary adventure, part architecture column on stadiums new and old, part biography series on characters of the game, part observer of the wild and wacky situations that occur nightly in cities coast to coast, part troubadour of the joys and heartbreaks inherent in Minor League Baseball. But where does he go, what does he see, what stories does he tell, where does he stay, how did he get...

6 months ago

27 minutes

No Show

Rocco Bova's Profit-Sharing Hotel Business Model

From New Delhi to the Yucatan Jungle, from the Indian Ocean to the Caribbean, Rocco Bova has crisscrossed the world, defining what luxury hotels are and can be. The My Humble House founder talks about building a profit-sharing hospitality company, creating change in a change-averse industry, working within nature, finding the right investors, and offbeat destinations in Italy and Mexico. https://www.instagram.com/rocco.bova/ https://www.linkedin.com/company/my-humble-house/

6 months ago

26 minutes

No Show

Heather Heverling from Audley Travel

Jeff and Matt speak with Heather Heverling, President and Managing Director of Audley Travel, about the stratospheric rise of bespoke travel, the purchasing power of solo female travelers, the growing desire for unique in-country experiences, the need for local connections, the trip that totally subverted her expectations, and what makes Audley Travel different in the travel market. https://www.audleytravel.com/ https://www.instagram.com/audleytravel/

7 months ago

26 minutes

No Show

Glenn Haussman's podcast No Vacancy is essential listening for anyone in the business, featuring notable names in the industry, coverage of major events, and reportage on ideas and economics. He joins us to talk luxury, labor costs, practicing the art of optimism in 2025, sustainability, and, of course, Phish. https://novacancynews.com/ https://www.instagram.com/travelingglenn/

7 months ago

34 minutes

No Show

Big Questions about Hotels (Spring 2025 Edition)

Questions like: What's the secret number hotel people really care about? Is the hotel market oversaturated in the U.S.? Are there any markets that really are oversaturated though? What's an underserved luxury market? Who are the hotel winners in 2025? Who's making lemonade? And is the hotel concierge truly dead?

8 months ago

37 minutes

No Show

U.S. Tourism in Crisis: Aran Ryan on Travel, Tariffs, and Trade

Fear, money, and restrictions are a combustible mixture in any business sector, but in travel it can be a death knell for some businesses. The tariff situation is changing daily, and while the emphasis has been on physical goods, there is a growing shadow on tourism. Aran Ryan, Director of Industry Studies at Tourism Economics, an Oxford Economics Company, talks about how trade wars negatively affect US travel, how tourism is already taking a hit, and what we can do to ride this out.

8 months ago

23 minutes

No Show

What Exactly Is Regenerative Tourism?

Regenerative tourism focuses on leaving places better than you found them, supporting local economies, preserving culture, and protecting the environment. How does that translate to street-level tourism? Does the term "regenerative" suffer from the same thing that plagues "sustainability"—where rhetoric is strong and the action remains weak? Travelers regularly rate sustainability as a top five criteria in making travel decisions, but their buying behavior tells a very different story. Then a...

9 months ago

22 minutes