No Strings Attached – Untangling Conversations About Shady Topics
Roger Magalhaes
35 episodes
2 weeks ago
Send Us Your Questions & Feedback! Episode Overview What does a canceled flight during a snowstorm have to do with running a successful window treatment business? Everything. In this episode, Roger shares a powerful story about loyalty, customer experience, and the choice every window treatment professional must make: compete on price or compete on value. What You'll Learn The Personal Story How Roger accidentally became a Delta loyalist (hint: it started with convenience, not intention)T...
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Send Us Your Questions & Feedback! Episode Overview What does a canceled flight during a snowstorm have to do with running a successful window treatment business? Everything. In this episode, Roger shares a powerful story about loyalty, customer experience, and the choice every window treatment professional must make: compete on price or compete on value. What You'll Learn The Personal Story How Roger accidentally became a Delta loyalist (hint: it started with convenience, not intention)T...
#6 - Orange Frames, Metallica Concert & Furniture Shopping: Customer Care Lessons for Window Treatment Pros
No Strings Attached – Untangling Conversations About Shady Topics
16 minutes
6 months ago
#6 - Orange Frames, Metallica Concert & Furniture Shopping: Customer Care Lessons for Window Treatment Pros
Send Us Your Questions & Feedback! Three seemingly unrelated stories, bold orange glasses, a Metallica concert, and an oversized couch, reveal one powerful truth about business: your brand isn’t what you sell, it’s how you make clients feel. Roger Magalhaes shares why making customers feel “relieved, seen, and taken care of” is the secret to building loyalty in the window covering industry. What you’ll learn: Why customer experience matters more than product featuresHow Metall...
No Strings Attached – Untangling Conversations About Shady Topics
Send Us Your Questions & Feedback! Episode Overview What does a canceled flight during a snowstorm have to do with running a successful window treatment business? Everything. In this episode, Roger shares a powerful story about loyalty, customer experience, and the choice every window treatment professional must make: compete on price or compete on value. What You'll Learn The Personal Story How Roger accidentally became a Delta loyalist (hint: it started with convenience, not intention)T...
