In this episode of Operations Unpacked, hosts Victoria Sena and Colin Anderson sit down with Paul Darroch Groden to explore what true agility looks like within the fast-moving world of financial services. Drawing on his extensive industry experience, Paul sheds light on how organisations can adapt at pace, build resilient operating models, and empower teams to innovate in the face of constant regulatory and market change.

From practical strategies for streamlining operations to the cultural shifts required for genuine transformation, this conversation offers clear, actionable insights for leaders looking to future-proof their organisations. Whether you’re navigating digital transformation, rethinking customer journeys, or driving operational excellence, Paul’s perspective brings clarity to the complexities of modern financial services.

Tune in for an engaging, thoughtful discussion on agility in action—and how to bring it to life across your organisation.

Hosted on Acast. See acast.com/privacy for more information.

In this insightful episode of The CISI’s Operations Unpacked, hosts Victoria Sena and Colin Anderson explore the evolving landscape of hybrid working — a model that has redefined how, where and when we work. Joined by industry experts Shaid Moughal and Andrew Welsh, the discussion delves into the benefits and challenges of balancing office and remote environments, and how organisations can adapt to make hybrid working both productive and sustainable.

From maintaining team culture and collaboration to navigating wellbeing, technology and regulatory considerations, this episode unpacks the practical realities and strategic shifts shaping the post-pandemic workplace. Whether you’re an operations professional, team leader or simply curious about the future of work, this conversation offers valuable perspectives on what hybrid working really means in today’s financial services industry.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Operations Unpacked, we’re joined by Julia Dreblow, founder of SRI Services and a leading voice in sustainable investment. Julia takes us through the purpose, evolution, and real-world impact of the Sustainable Disclosure Requirements (SDR) — exploring how these regulations are reshaping the UK investment landscape.

We unpack what SDR means for asset managers, advisers, and investors, how it builds on previous sustainability frameworks, and what it could mean for the future of responsible finance. Julia also shares her perspective on the challenges and opportunities that come with greater transparency and the shift towards genuinely sustainable outcomes.

Whether you’re an operations professional, sustainability specialist, or simply curious about the next chapter in responsible investment, this conversation offers clarity, context, and expert insight into one of the most significant regulatory changes in recent years.

🎧 Tune in to understand how the SDR is influencing the way we define, deliver, and disclose sustainability across financial services.

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Operations Unpacked, hosts Victoria Sena and Alan Burr sit down with Amos Dadzie, Investment Operations Manager at Edentree Investment Management, to explore how operations can play a pivotal role in connecting strategy with execution.

Amos shares his perspective on moving beyond the perception of operations as purely a back-office function, highlighting the value of operational leaders in shaping organisational direction, enabling agility, and delivering measurable impact. From practical frameworks to real-world examples, this conversation unpacks how operations professionals can elevate their influence and help bridge the gap between vision and delivery.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.