Welcome to another episode of the People Leader Accelerator Podcast.
Our guest today is Debbie Ko, a US-born cultural psychologist now based in Singapore, whose career journey has traversed academia and tech in global environments. Debbie’s expertise bridges social psychology, cultural dynamics, and real-world application for business and people leaders. She publishes the popular blog, PsykoBabble, where she explores behavioral science in organizations and the psychological roots of workplace challenges.
As Senior Research Manager, APAC and SEA Consumer and Marketing Insights at Google, Debbie directs research strategy for the SEA region. Her job is to take complex human data and turn it into a clear path forward.
In this episode, we sit down with Debbie to explore culture beyond HR and the practical implications of cultural psychology when working across geographies, generations, and organizational boundaries. We dive into frameworks for understanding team friction, the evolving “psychological contract” between employers and employees, and how technology, especially AI, is impacting communication, feedback, and team trust.
We discuss:
What cultural psychology is and why it matters for leaders in global and multi-cultural organizations
Erin Meyer’s Culture Map framework and how workshops help teams identify and resolve hidden sources of friction
Real examples of culture clashes, from grading participation in American classrooms to meeting silence in East Asian settings
The impact of high-context versus low-context cultures on communication styles, conflict, and trust-building - especially over video and chat
How seemingly small details (like punctuality or emojis) can drive misunderstanding, misinterpretation, and even offense in cross-cultural teams
The power and challenges of surfacing and aligning on “psychological contracts” - the unwritten expectations that shape loyalty, productivity, and burnout
Organizational culture through the lens of mergers, acquisitions, and generational shifts, and the role of clear, explicit agreements
Surprising research on AI adoption, including why many employees accept feedback more easily from machines than humans, and how prompt psychology shapes AI responses
Best practices for encouraging AI adoption and responsible usage within distributed teams
Actionable advice on clarifying expectations, building trust, and leading diverse teams with empathy and cultural curiosity
This episode is packed with grounded insights for anyone involved in people leadership, especially those working with distributed, cross-functional, or multi-cultural teams.
Debbie’s stories and frameworks offer practical strategies for building more resilient, connected, and effective organizations.
For show notes and bonus resources, visit www.PeopleLeaderAccelerator.com/podcast.
About The People Leader Accelerator Podcast
Our goal with this podcast is simple: to help people leaders navigate the messy, complex, and deeply rewarding work of leading teams and organizations with more clarity, confidence, and community.
Whether you’re the first HR hire at a startup or an experienced executive at a company with scale, you’ll find actionable insights you can use right away.
We can’t wait to share these conversations with you.
Welcome to the journey!
Listen, learn, and connect:
🎧 Subscribe wherever you get your podcasts (Apple, Spotify, YouTube).
💡 Find show notes and bonus resources at peopleleaderaccelerator.com/podcast.
📬 Share this episode with a colleague who’s ready to level up as a people leader.
🤝 Connect with your hosts:
Jessica Yuen: linkedin.com/in/jessicayuen | jessyuen.com
Andrew Bartlow: linkedin.com/in/bartlow | peopleleaderaccelerator.com
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