Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
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Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
Power Talks | Nicola Clement - Advisory Board Member for iMedia Retail Summits AU/NZ
Power Retail Power Talks
15 minutes
1 year ago
Power Talks | Nicola Clement - Advisory Board Member for iMedia Retail Summits AU/NZ
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board. iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and professi...
Power Retail Power Talks
Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
