Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
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Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsored...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsored...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsored...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail. As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. This episode is sponsored...
Send us a text Welcome to a very special All Star Bash winners edition of the Power Retail Power Talks podcast! To kick off this special series, Rosalea sat down with Fung Lam, Executive Director of New Aim. At Power Retail’s All Star Bash, New Aim was the platinum sponsor and had the huge responsibility of closing the evening out by presenting our prestigious Number One Retailer award. This year, New Aim celebrates its twentieth anniversary of supporting Aussie businesses since the advent o...
Send us a text Welcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce. As always, I'm your host, Rosalea, and in this episode, I spoke with Rose Yip, Head of Insights, Strategy & Analytics at Australia Post. We explored key findings from Australia Post's 2025 Annual eCommerce Report, discussing how retailers can drive growth and stay ahead of the compe...
Send us a text Welcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce. As always, I'm your host, Rosalea, and in this episode, I sat down with Aimee Dixon, GM Enterprise Brand and Retail Marketing at Australia Post. We explored the latest research and insights from Australia Post on the fashion and accessories category, uncovering key challenges, opportuni...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. As always, I’m your host Rosalea, and today I’m joined by Greg Merrill, CEO Advisor, Retail Growth & Transformation Expert, and Former Global Head of Digital Transformation at Nike. Greg will be a keynote speaker at iMedia’s upcoming Retail Summit Australia on the Gold Coast from April...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board. iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and professi...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m Rosalea, your host, and in this episode, I had the pleasure of chatting with Natalie Howes, Savers' General Manager for Marketing & Brand. Savers is an iconic thrift and vintage store with a rich history of supporting communities across the globe. Savers Australia launched over 2...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m Rosalea, your host, and in this episode, I had the pleasure of sitting down with Stephanie Say, the CEO of HoMie Clothing. HoMie is a Melbourne-based streetwear label and social enterprise with 100% of its profits going towards achieving its mission, which is to support young people ...
Send us a text Welcome to a special sustainability edition of Power Talks, where our host Rosalea Catterson sits down with Ruth Andrade, Global Earthcare Lead at Lush. Lush is one of the many brands featured in Power Retail & The Purpose Agent's Sustainability Spotlight for its product innovation. Founded in 1995, Lush is a global leader in sustainable retailing. Their cosmetics have revolutionised sustainable and ethical production for nearly three decades. Rosalea caught up with Ruth...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I chatted with Jaimi Farrey, Head of Loyalty at Bonds. Beloved Aussie brand Bonds has revamped their loyalty program! In this episode, Rosalea sits down with Jaimi to discuss the details of the transition, the reasons behind it, and what’s on t...
Send us a text Welcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I sat down with the Head of Swaggle, Chad Burke. Swaggle is the newest pet store on the ecommerce block, launched in early 2024 with a bang. In this episode, I sat down with Chad to learn more about the brand, how the launch is going, and...
Send us a text Welcome to an extraordinary loyalty-focused episode of Power Talks. In honour of the release of Power Retail and The Australian Loyalty Association’s 2024 Loyalty Insights Report, our host Rosalea sat down with Alina Malkin, Head of Marketing & Customer Engagement at Hairhouse. Hairhouse Australia is THE destination for all things hair, salon, and beauty, they have a huge presence both online and offline and have an extremely loyal customer base. They spoke about Hairhouse...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea speaks with Rosemary Martin, the GM of eCommerce and Marketing at Rebel. At The Pow...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea speaks with Chloe Buxton, the Loyalty and Customer Engagement Coordinator at Prince...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea chats with Sarah Timmerman, Founder and CEO of Beginning Boutique. At The Power Ret...
Send us a text Welcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next. In this episode, Rosalea is speaking with the Founder and CEO of Electric Kicks, Chris Gryg. At the P...
Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
