Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
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Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
Power Talks | Ruth Andrade - Global Earthcare Lead - LUSH
Power Retail Power Talks
23 minutes
1 year ago
Power Talks | Ruth Andrade - Global Earthcare Lead - LUSH
Send us a text Welcome to a special sustainability edition of Power Talks, where our host Rosalea Catterson sits down with Ruth Andrade, Global Earthcare Lead at Lush. Lush is one of the many brands featured in Power Retail & The Purpose Agent's Sustainability Spotlight for its product innovation. Founded in 1995, Lush is a global leader in sustainable retailing. Their cosmetics have revolutionised sustainable and ethical production for nearly three decades. Rosalea caught up with Ruth...
Power Retail Power Talks
Send us a text This episode is proudly brought to you by Klaviyo. Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what reall...
