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Practice Partners Podcast
Ami Assigal & Zac Pandur
67 episodes
4 days ago
Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP. Clinics are delivering the service. Nurses are doing the work. The patients benefit. And yet… the rejections keep rolling in. And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution. So what should happen? We dive into: • Why 965 and 967 rejections occur (and why ...
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Management
Business,
Entrepreneurship,
Health & Fitness,
Medicine
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All content for Practice Partners Podcast is the property of Ami Assigal & Zac Pandur and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP. Clinics are delivering the service. Nurses are doing the work. The patients benefit. And yet… the rejections keep rolling in. And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution. So what should happen? We dive into: • Why 965 and 967 rejections occur (and why ...
Show more...
Management
Business,
Entrepreneurship,
Health & Fitness,
Medicine
Episodes (20/67)
Practice Partners Podcast
#65 - Rejections, Rejections, Rejections (insert facepalm)
Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP. Clinics are delivering the service. Nurses are doing the work. The patients benefit. And yet… the rejections keep rolling in. And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution. So what should happen? We dive into: • Why 965 and 967 rejections occur (and why ...
Show more...
3 days ago
27 minutes

Practice Partners Podcast
#64 - Owners and Leaders... Without Ego
Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego. Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud. We unpack: • Why ego shows up ...
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1 week ago
36 minutes

Practice Partners Podcast
#63 - Part Two - Essential Eight with Jeff Hawkes (Your IT Desk)
Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to st...
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2 weeks ago
36 minutes

Practice Partners Podcast
#62 - Part One - Essential Eight with Jeff Hawkes (Your IT Desk)
Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust. Ami and Jeff discuss: Why IT governance can’t be “set...
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3 weeks ago
36 minutes

Practice Partners Podcast
#61 - Delegating or 'Dump Trucking'?
Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite. In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it. We explore: • The difference between true delegation and task 'dump trucking' • Why busy leaders fall into the dump-truck trap  ...
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1 month ago
29 minutes

Practice Partners Podcast
#60 - Praise & Recognition In Your Practice
Send us your enquiry or question directly! 💬 A little recognition goes a long way! For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture. We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this...
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1 month ago
34 minutes

Practice Partners Podcast
#59 - Seasoned Staff Promotion
Send us your enquiry or question directly! 🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice. In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care. We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find an...
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1 month ago
31 minutes

Practice Partners Podcast
#58 - Managing Up
Send us your enquiry or question directly! In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners. They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism. A must-listen for anyone looking to strengthen relationships and teamwork within their practice. We would love for you to share your thoughts, questions, and stories to: info@practicep...
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1 month ago
30 minutes

Practice Partners Podcast
#57 - How Would I Prepare For A New GP
Send us your enquiry or question directly! 👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic. From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success. For more information on GP Recruitment, see Episodes #50 & #51 for the Guest Episodes Part 1 & 2 w...
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1 month ago
25 minutes

Practice Partners Podcast
#56 - Guest Episode Part 2 | Chris Smeed - Cubiko
Send us your enquiry or question directly! Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀 In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement. If you’re looking to elevate your practice operations, this two-part series is a must-listen! Cubiko Website: https://www.cubiko.com.au/ Cubiko LinkedIn: https:/...
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2 months ago
21 minutes

Practice Partners Podcast
#55 - Guest Episode Part 1 | Chris Smeed - Cubiko
Send us your enquiry or question directly! We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊 From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice. Tune in to Part 1 of this two-part series! Cubiko Website: https://www.cubiko.com.au/ Cubiko Dashboard Templates: https://kb.cubiko.c...
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2 months ago
35 minutes

Practice Partners Podcast
EXTRA - MBS Changes from 1st November 2025
Send us your enquiry or question directly! From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand. In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momentum. They unpack the key updates affecting Mental Health ser...
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2 months ago
41 minutes

Practice Partners Podcast
#54 - Preparing For End Of Year
Send us your enquiry or question directly! 🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year. From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year. It’s the perfect time to reflect, reset, and get organised — so you can start the new year ahead of the game! ...
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2 months ago
35 minutes

Practice Partners Podcast
#53 - The Importance Of Attention To Detail
Send us your enquiry or question directly! ✨ It’s the little things that make the biggest difference. In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration. Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/ We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of ou...
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2 months ago
41 minutes

Practice Partners Podcast
#52 - How Your Reception Is The "Front Cover" Of Your Practice
Send us your enquiry or question directly! 📞Your reception team is the “front cover” of your clinic — the first impression every patient sees! In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success. We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at ht...
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3 months ago
34 minutes

Practice Partners Podcast
#51 - Guest Episode Part 2 | Darren Compton - DXC Medical Recruitment
Send us your enquiry or question directly! 🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment. In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights. This episode is packed with practical takeaways you won’t want to miss! Darren Compton: https://www.linkedin.com/in/darrencompton/ Admin+: https://www.dxcmedical.com.au/adminplus/ RVTS Blog: https://www...
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3 months ago
37 minutes

Practice Partners Podcast
#50 - Guest Episode Part 1 | Darren Compton - DXC Medical Recruitment
Send us your enquiry or question directly! 🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment. In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series. We walked away with so many valuable takeaways — and we know you will too! Darren Compton: https://www.linkedin.com/in/darrencompton/ Admin+: https://www.dxcmedica...
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3 months ago
27 minutes

Practice Partners Podcast
#49 - Reviewing the Stock Take Processes In Your Practice⁠
Send us your enquiry or question directly! 🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress. Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success. See the following link to our website below, where you can access the free resour...
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3 months ago
41 minutes

Practice Partners Podcast
#48 - Closing Meetings Effectively – Why It Matters
Send us your enquiry or question directly! 💡 Did you know how you end your meeting can make or break its impact? In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices. 🎧 Tune in now and start ending your meetings with purpose! We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of...
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4 months ago
29 minutes

Practice Partners Podcast
#47 - How Many IT Systems Is Too Many
Send us your enquiry or question directly! 🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential! We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com...
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4 months ago
25 minutes

Practice Partners Podcast
Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP. Clinics are delivering the service. Nurses are doing the work. The patients benefit. And yet… the rejections keep rolling in. And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution. So what should happen? We dive into: • Why 965 and 967 rejections occur (and why ...