Bhavik Patel, Head of Competitive Intelligence at SSNC Blue Prism, discusses his experience in transforming competitive intelligence (CI) from a siloed, feature-comparison-focused approach to a practical, actionable tool for sales, marketing, and product teams.
He introduced monthly CI office hours, battle cards with competitive plays, and internal forums to integrate CI into daily decisions.
The results were significant: a 40% year-over-year growth in CI-influenced deals, a 10% increase in marketing engagement, and a shift in product strategy based on real market insights. Bhavik emphasizes the importance of CI in driving actionable intelligence and fostering a feedback loop.
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