Send us a text We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence. • defining a lived 2026 vision that supports lifestyle goals • shifting from $10 tasks to $1,000-hour owner work • giving teams authority, autonomy and outcome ownership • pruning legacy processes and misaligned projects • using EOS rocks that m...
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Send us a text We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence. • defining a lived 2026 vision that supports lifestyle goals • shifting from $10 tasks to $1,000-hour owner work • giving teams authority, autonomy and outcome ownership • pruning legacy processes and misaligned projects • using EOS rocks that m...
Send us a text We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence. • defining a lived 2026 vision that supports lifestyle goals • shifting from $10 tasks to $1,000-hour owner work • giving teams authority, autonomy and outcome ownership • pruning legacy processes and misaligned projects • using EOS rocks that m...
Send us a text We share a practical path to scale from 200 to 400 doors without doubling payroll by prioritizing efficiency, vision, and systems. We outline incentives, the three-year vision, and a single source of truth for policies and processes so the team can win without constant owner intervention. • shifting from headcount growth to efficiency growth • incentives that turn milestones into shared wins • three-year vision for clarity and buy-in • outside perspective, coaching and peer ac...
Send us a text Feeling like the bottleneck in your own company? We dig into the hard truth most property management founders face: being great at starting things but lousy at finishing them, then hiding in firefighting to feel useful. Mark shares how “Who Not How” reframed his growth strategy, why he finally hired a COO, and what it’s like to invite someone strong enough to see the mess behind the curtain—and hold you accountable. We break down the task value ladder—ten-dollar, hundred-dolla...
Send us a text We challenge the myth that more software equals better operations and show why policy, process, and accountability outperform shiny tools. We share practical ways to document workflows, empower teams, build feedback loops, and use data to drive real outcomes. • defining the “shiny object” trap and why tools stall • framing problems before picking solutions • coaching and accountability as execution force multipliers • policy vs process and why separation matters • three questi...
Send us a text The best insights rarely happen in rows of chairs. They happen on the walks between sessions, over vendor booths, and at the dinners you were bold enough to join. We pull back the curtain on how to turn a big industry event into real leverage for your property management business—more relationships, better ideas, and a clear path to visible leadership. Tony and Mark dissect what truly matters at conferences: creating your own luck, embracing messy reps, and letting serendipity...
Send us a text What if the smartest way to grow your company is the same way you finish an ultramarathon in a storm? We take you inside a rain-soaked Moab 240 where swollen riverbeds, sticky mud, and a mountain lion sighting became catalysts for sharper thinking about leadership, systems, and pacing your business for the long haul. Tony breaks down the “forever pace” concept using heart-rate training, then maps it to the realities of property management: set your own cadence, ignore noisy com...
Send us a text What if on-time rent could become real buying power? We dive into a clean, consumer-friendly alternative to rent-to-own that helps residents earn equity credits without getting locked into a single property—and helps owners enjoy stronger retention, fewer vacancies, and better overall returns. Our Lease Equity Options model turns great payment behavior into credits residents can later apply toward purchasing any home through our brokerage, aligning incentives and making the pat...
Send us a text We trade rodeo stories for real strategy and dig into why maintenance is the biggest lever for trust, renewals, and owner ROI. We share ways to stop burdening owners with choices, celebrate savings, and turn boring statements into Wealth Builder reports. • rubbing shoulders as the real conference ROI • trust as the core promise in services • maintenance touchpoints as high-impact moments • recommendation-first repair communication • celebrating vendor savings to reframe costs ...
Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...
Send us a text Ever wonder why your property management business hits frustrating plateaus despite all your hard work? The answer might be hiding in your financials. In this enlightening conversation, Phil Mazur of The CFO Mission shares powerful insights on breaking through those invisible barriers through proper financial management. Drawing from nearly 25 years of financial expertise, including his time as CFO at Evernest, Phil reveals the critical mistakes property managers make when sca...
Send us a text What happens when property management entrepreneurs step away from the daily grind and immerse themselves in a transformative environment designed for deep connection and strategic thinking? Tony Cline and Mark Brower share their recent experiences at an exclusive mountain retreat that fundamentally changed how they approach their businesses. Unlike traditional industry conferences where surface-level networking dominates, this intimate gathering at 10,000 feet elevation in Ke...
Send us a text Could your property management growth strategy actually be sabotaging your profitability? We're tackling a radical idea that turns conventional PM wisdom on its head – focusing intensely on client retention rather than rapid acquisition. The numbers don't lie: a client who stays for 10+ years and engages in additional transactions generates 8-10 times more profit than one who churns after just a few years. We share the cautionary tale of a Phoenix PM company that added an impr...
Send us a text What if the key to property management success isn't adding more doors, but creating deeper relationships with the right clients? Tony Cline and Mark Brower challenge conventional wisdom about growth in property management with surprising mathematical insights about client retention and business value. The traditional model of chasing door count at all costs often leads to what Mark calls "high-stress, low-touch relationships" built on manipulation rather than trust. Instead, ...
Send us a text Sometimes the most meaningful adventures arise when everything falls apart. This candid conversation between Tony and Mark reveals what happened when they led 25 property managers on what was supposed to be a carefully planned Grand Canyon rim-to-rim hike, only to face a cascade of unexpected challenges. The adventure began with months of preparation as participants trained for what would be, for many, the most physically demanding challenge of their lives. Then came the curve...
Send us a text Have you ever found yourself working until 3 AM, drowning in property management tasks, wondering if there's a better way? That breaking point is exactly where our discussion begins as Mark shares his powerful story of hitting the wall and finally hiring his Director of Operations even when he couldn't afford it. The breakthrough came with a counterintuitive discovery: "Every time I bought back my time, I magically found a way to create more value with that time and energy." T...
Send us a text Why is it so hard to scale a property management company beyond a few hundred doors? In this episode of the Property Management Success Podcast, Mark Brower and Tony Cline go deep into the biggest obstacles holding property managers back from real growth—and why so many operators stay stuck at 200–500 units. From irrational landlord expectations to the dangers of one-off client exceptions, they break down the systemic reasons scaling is so elusive in this industry. You’ll learn...
Send us a text What separates thriving property management companies from those merely surviving? According to recruiting expert Dylan Scroggins, it often comes down to how strategically they build their teams. Dylan draws a powerful distinction between simply hiring (a reactive process) and true recruiting (a proactive strategy). Too many property management entrepreneurs wait until they're drowning in work before scrambling to find help, only to hire someone who ends up drowning alon...
Send us a text Tony Cline explores the concept of building "pallbearer" relationships in business - the deep, meaningful connections that transcend typical networking and become life-changing bonds. We discuss how focusing on depth rather than breadth creates exponential growth and transformation in both personal and business relationships. • The Bhutanese people think about death three times daily, normalizing it and making it part of life • Creating meaningful connections means identifying...
Send us a text Have you ever wondered if you could successfully run a property management company from 2,000 miles away? Liz Cleyman has done exactly that, and she's just getting started. Former NARPM President Liz Cleyman takes us on her remarkable journey from marketing professional to multi-state property management entrepreneur. Starting as a licensed real estate broker in Florida in 2012, Liz eventually relocated to Colorado while continuing to build her industry knowledge and connectio...
Send us a text What happens when you narrow your focus from impacting many to serving just one? In this deeply personal episode, Tony Klein and Mark Brower reveal transformative insights about business, purpose, and life priorities that transcend property management. Tony shares his recent experience at the grueling Cocodona 250-mile ultra race, where after completing 214 miles, a cardiac event forced him to make the difficult decision to withdraw. This challenging moment mirrors business de...
Send us a text We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence. • defining a lived 2026 vision that supports lifestyle goals • shifting from $10 tasks to $1,000-hour owner work • giving teams authority, autonomy and outcome ownership • pruning legacy processes and misaligned projects • using EOS rocks that m...
