Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...
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Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...
An Angry Client, a 1 Star Review, and Property Onboarding Fails - with Mark Brower
Property Management Success
31 minutes
7 months ago
An Angry Client, a 1 Star Review, and Property Onboarding Fails - with Mark Brower
Send us a text Mark joins Tony to discuss a recent one-star review and the valuable lessons learned about client relationships in property management. • Breaking down a negative review situation that occurred when an owner relationship went sideways • Examining the policy that allows owners to handle their own rent-ready work and why it creates problems • Understanding how miscommunication about property standards leads to frustration and conflict • Discussing proper escalation procedures wh...
Property Management Success
Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...
