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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
553 episodes
6 days ago
Elevate Your Customer Experience
Show more...
Management
Technology,
Business,
Marketing,
Entrepreneurship
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All content for Punk CX: Customer Experience Insights with Adrian Swinscoe is the property of Adrian Swinscoe | Customer Experience Strategy Expert and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Elevate Your Customer Experience
Show more...
Management
Technology,
Business,
Marketing,
Entrepreneurship
Episodes (20/553)
Punk CX: Customer Experience Insights with Adrian Swinscoe
CX is reaching a tipping point - Interview with Jonathan Rosenberg of Five9
6 days ago
41 minutes 1 second

Punk CX: Customer Experience Insights with Adrian Swinscoe
How Vodafone, Rabobank and others are driving meaningful results with AI - Interview with Matt Healy of Pega
1 week ago
43 minutes 23 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Equip people with AI to enable them to lead with emotional intelligence - Interview with Miranda Collard of TP
2 weeks ago
30 minutes 38 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Some of the most innovative brands in the world are using AI to create a service dividend - Interview with Tom Eggemeier of Zendesk
3 weeks ago
24 minutes 21 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The terms deflection and containment should be banned - Interviews from Cisco's WebexOne
1 month ago
1 hour 1 minute 42 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The State of Customer Engagement - Interview with Chris Koehler of Twilio
1 month ago
40 minutes 57 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Closing the CX chasm - Interview with Jamie Anderson of UserTesting
1 month ago
55 minutes 38 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Creating a customer service system that scales without losing authenticity - Interview with Ty Givens of CX Collective
1 month ago
47 minutes 6 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Think you know Gen Z? Think again - Interview with Matt Powell of Great State
2 months ago
55 minutes 19 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Why most brands build chatbots backwards - Interview with Sophie Cheng of Sinch
2 months ago
36 minutes 59 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The value of hyperpersonalization and the state of CX - Interview with Greg Kihlström of The Agile Brand
2 months ago
1 hour 1 minute 17 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Envisioning a personal AI agent for every customer - Interview with Malte Kosub of Parloa
3 months ago
35 minutes 6 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega
3 months ago
39 minutes

Punk CX: Customer Experience Insights with Adrian Swinscoe
Overcome incrementality by reimagining customer and agent experience - Interview with NiCE's CEO and Staysure's COO
3 months ago
1 hour 8 minutes 19 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops
4 months ago
1 hour 29 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
SRM and why it matters to growth and customer experience - Interview with Ryan Hamilton
4 months ago
44 minutes 5 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Employee understanding and cracking the code of a better employee experience - Interview with Annette Franz
4 months ago
38 minutes 53 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Without context, an insight is worth nothing - Interview with Jochem van der Veer of TheyDo
4 months ago
50 minutes 48 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Voice still reigns in customer service - Interview with Nikola Mrkšić of PolyAI
5 months ago
55 minutes 6 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The future of CX and agentic CX - Interview with Sid Banerjee of Medallia
5 months ago
40 minutes 54 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Elevate Your Customer Experience