In this episode, Adam talks with Troy Kniveton from IFGlobal, a Dorset based fulfilment specialist with nearly two decades of experience helping eCommerce brands grow worldwide, with facilities in the UK, Germany and the US. They explore when eCommerce retailers should consider outsourcing fulfilment, the first warning signs that operations are holding growth back, and how partnering with the right company can free up time, reduce costs and improve customer experience for retailers. Register now for our upcoming eCommerce meetup hosted by Real Agency and IFGlobal: https://www.eventbrite.co.uk/e/south-coast-ecommerce-meet-up-tickets-1663831808729?aff=oddtdtcreator   Get in touch with Troy:https://www.linkedin.com/in/troy-kniveton-29925333/   https://www.ifglobal.com/

Cybercriminals have shifted almost entirely to eCommerce with most of cyber attacks now hitting online stores. In this episode of the Real eCommerce Podcast, Adam sits down with Benjamin Hosack, co-founder of Foregenix and Turaco Labs, to uncover how payment fraud has evolved from its early days to the sophisticated threats retailers face today.Connect with Benjamin:LinkedIn: https://www.linkedin.com/in/benjhosack/Email: bh@turacolabs.com

From launching Dorset’s first gin to building a national D2C business, this episode looks at how Conker Spirit scaled with brand strategy, customer experience and eCommerce. Rupert Holloway shares how he grew the business and improved retention by introducing abandoned cart flows, smarter email segmentation and post-purchase communication. He explains how sampling campaigns can help convert high-ticket buyers, and how opening the doors with tours and taprooms built both sales and community. Rupert also explains his revenue multiplier framework, showing how small improvements can deliver exponential growth. See Rupert’s revenue multiplier here.

Adam chats with PPC advertising expert Olly Whittle about what’s really changed with Meta ads and what eCommerce brands need to do differently now. They cover why broad targeting beats super-specific filters, how to build an audience that actually sticks, and why raw, low-budget videos are outperforming high-end ones. If you’re still running ads the old way, this is what you’re missing. Connect with Olly:Website – ollywhittle.comLinkedIn – linkedin.com/in/oliverwhittle

Subscriptions in food and drink just make sense. In this episode, we talk about why they work so well, what makes them stick, and how to build loyalty with personalisation, themes and smart logistics. Plus a few stories about bone broth, dog treats and subscription slip-ups. Tools we mention:Flare – for flexible delivery date selection and smoother logistics, especially useful for chilled or perishable products https://apps.shopify.com/flare ShipperHQ – for creating smart shipping rules based on product type, temperature needs or delivery zoneshttps://www.shipperhq.com Read our blog:Feeding Success: Why Subscriptions Work So Well in Food & Drink eCommercehttps://www.realagency.co.uk/blogs/insights/feeding-success-why-subscriptions-work-so-well-in-food-drink-ecommerce  

How can product bundles supercharge your online sales? In this podcast episode, Adam spills the beans on why bundles are a game-changer, sharing tips and tricks for successful bundles to make your customers smile and your cash register ring. From clever pairings to smart inventory hacks, this episode is your go-to guide for mastering product bundles in the food and drink world.

In this episode, Adam chats with CJ, Lead Designer at Real Agency, about what really makes eCommerce sites convert. CJ shares stories from 16 years in the design world - mistakes, wins, and why checkout experiences still suck on some big-brand sites. They dive into how small design tweaks can boost sales, what eCommerce brands often get wrong, and why “screaming about everything” means you’re saying nothing. Check out CJ's art here - https://www.instagram.com/cjsmithartist/ Watch more videos with great eCommerce tips and CJ's website reviews - https://www.youtube.com/@real_agency

Your eCommerce news roundup covering AI shopping agents, fast delivery trends, subscriptions, social commerce, and sustainability. Follow us and informed on the latest trends shaping online retail.

Sustainability in eCommerce is no longer optional. Consumers are clear—they want sustainability, and they’re willing to pay for it. In this episode, we dig into the numbers, share actionable insights, and discuss how eCommerce brands can tackle big and small environmental challenges while staying profitable.

In this episode, we share practical tips for designing buttons that are easy to use and enhance the overall user experience. From using clear labels with action words to making primary buttons stand out, learn how small design choices can make a big difference! Want to recap these tips? Download our guide here and start improving your button design today!

This time, Adam catches up with Marcus, Real’s Client Services Director, to explore the ins and outs of clear performance reporting and its impact on eCommerce success. They discuss the metrics that matter most, from conversion rates to customer acquisition costs, and how a focus on data can transform your budget decisions and drive growth. For more on the reports they highlight, take a look at our document.  

In this episode, Adam and Jamie discuss eCommerce replatforming, exploring the reasons to do it, the challenges it presents, how to approach it, and the benefits it brings. Get Adam's Data Inventory and Mapping Tool here. And here's Jamie's email template to let your customers know about website migration to another platform: Dear << First Name >>, We've got a shiny new website and have migrated your details across. To continue to manage your orders and details online through your account, please create a new password on our new system.  Simply go to the link below, hit 'forgot password' and enter the email address you have received this email on. You'll then be sent an email with a password reset link. UPDATE YOUR PASSWORD

In this episode, Adam is joined by special guest Chloë Thomas, a bestselling author, international keynote speaker, and podcast host with over two decades in online marketing and eCommerce. Together, they explore the best strategies for crafting successful eCommerce emails. This episode is essential for anyone looking to transform their email marketing approach. Adam and Chloë dive deep into key topics such as optimising subject lines, effective data collection, the best times to send emails, maximising subscription opportunities, and creating engaging newsletters. Grab a copy of Chloë's new eBook "500 Top Tips for Making Your eCommerce Business Profitable". Visit Chloë's website to learn more and listen to the eCommerce MasterPlan podcast.

Short and sweet! In this episode, Adam shares his quick tips and power-ups to enhance the user experience in your eCommerce store. Discover how to draw your users' attention, make the most important elements prominent, and ensure they are noticed and remembered by your visitors.

In this episode, Adam and his special guest, UX expert Damian Rees, examine how your eCommerce store can make the best first impression on visitors. First impressions are as important for websites as they are for people. When customers land on your website, they make various assumptions and look for familiar patterns, navigation clues, and trust signals. If they don't find them, they experience friction and are quick to leave. Listen to the podcast and find out how your eCommerce store can make a great first impression. Download Damian's UX Honeycomb Score Complete this form, and Damian will create a 2-minute first impressions video for your website.

If you want your eCommerce store to perform well, your images have to be on point. Visual communication is how you can start a conversation with your audience the moment they land in your eCommerce store. You'll be surprised at the impact small visual details can have. For more more tips and tricks for the effective use of images in your eCommerce store, download our Retail Mind Games white paper - https://cdn.shopify.com/s/files/1/0816/5379/3103/files/Retail_Mind_Games_-_Real_Agency.pdf?v=1718366150

Ever wondered just how much those star ratings and customer comments affect buying decisions? You might be surprised! In this episode of the Real eCommerce Podcast, we're getting real about the impact of reviews. Tune in for some eye-opening truths and learn how to make reviews work harder for you.

In this episode we focus on improving eCommerce landing pages by answering four essential questions: Who you help, the problems your audience faces, what you help them achieve, and how you help them. Tune in to hear how to tailor your landing pages to answer these questions, focus on clarity, and stop making landing pages that fail.

In this episode, we asked Adam to give us his best recipe for an eCommerce landing page that turns visitors into buyers. Tune in to find out the key ingredients that make up the perfect landing page formula. Now, let's see what he's talking about in action. Here are some examples of stunning eCommerce landing pages done right. 1. iPhone 15 What makes it good? Visual Content & Product in Use: this engaging landing page uses high-quality images and 3D views to showcase the iPhone 15 from different angles and perspectives. The visual content highlights the sleek design, vibrant colours and impressive features of the product. Make Buyers Feel Special: ways to shop include one-to-one personal sessions and bespoke shopping experiences. Direct language also makes buyers feel special and as though the phone has been designed specifically for them.  Prominent CTAs: The ‘Buy’ button above the fold is a simple call-to-action that uses a clear and direct action verb to encourage visitors to take action and purchase the product. The blue button stands out against the white background, capturing attention. The price is included directly underneath, immediately providing visitors with key information.  Alternative Ways to Shop: trade-in options are mentioned at the top of the page, with more ways to ‘shop and save’, such as monthly payment options and shopping in the app.  Mobile Optimised Design: the iPhone 15 landing page maintains its high quality, visual appeal and responsiveness across mobile devices. Images and videos load fast and all content is optimised to fit smaller screens.  2. GoPro Hero 12 What makes it good? Visual Content & Product in Use: this product landing page is packed with high-quality images and videos demonstrating how the GoPro HERO12 can be used to film a variety of activities. The videos also showcase new features of the HERO12 such as stabilisation, autoboost and horizon-lock.  Social Proof: the reviews section of this landing page is helpful for those deciding whether to make a purchase. It consists of recent five-star ratings from verified buyers. There’s also a Q&A section with answers to questions from potential buyers. Makes the Buyer Feel Special/Relatable: the images and videos show the product being used by people who share the buyer’s passion and lifestyle. There’s a clear indication that the product is designed for this specific target audience. Prominent CTAs: the ‘Add to Cart’ CTA remains on the screen on both desktop and mobile devices as a visitor scrolls down the page, making it easy and convenient for them to buy the product at any point.  Value Proposition: as this landing page explores key features of the GoPro, it details the benefits for the user with messaging such as, “It’s compact, easy-to-use, and designed to go anywhere” and “smooth, even lighting in a range of conditions.” Mobile Optimised Design: this landing page maintains its stunning visual appeal on mobile devices and navigation is quick and easy. All videos load fast and play automatically as visitors scroll down the page.  3. ASUS ROG Ally What makes it good? Visual Content & Product in Use: this highly interactive product landing page is bursting with vibrant and engaging video content, moving visuals, graphs and 3D graphics that demonstrate the technical features of the product. Social Proof & Comparisons: at the top of the page, before going into greater detail about the features of the product, there are sections with links to awards, video reviews and media reviews, illustrating that the brand aims to convey how its product is superior to others on the market. Makes Buyers Feel Special/Relatable: throughout this landing page, the brand illustrates how it has the end user in mind by using messaging such as “If you have a larger game library, the Ally has you covered” and “Share the fun by connecting to a TV and pairing multiple controllers.” Prominent CTAs: as the visitor scrolls down the page,

Should you be using landing pages as an eCommerce store? The short answer is yes, you should! Listen to this episode on how effective eCommerce landing pages can be the secret to catching shoppers' attention, ramping up sales, saving on ads, and rising up in online searches.