How does a GP surgery go from 58% satisfaction to 82% in 3 years?

Hear the remarkable story and approach from the dynamic health tech GP. Creating ownership, his approach to 'hiring and firing', the importance of metrics and the centrality of the patient experience.

We talked about General Practice from a 'solicitors eye view.' Also creating positive culture, exit interviews, practice meetings and learning from other practices.

Part 1 of a series where I speak people who are leading the most improved GP practice according to the GP patient survey.

In this rich episode, we will hear how a 33 year old GP became a single handed GP for 4000 patients and has seen overall satisfaction grow from 66% to 96% in 5 years.

Find out how he did it...

Workforce, team engagement, long term thinking and ethos.

Anna Young is an ANP in Sheffield. We talk about the importance of diversity, overcoming career barriers, the power of networks and the importance of the nursing voice in leadership

We will hear Sheruba Draviaraj's journey from administration to PCN management. We'll also hear about her refreshing, empowering, thoughtful leadership style that is much needed.