In this no filter, full throttle episode of Repair Shop Reckoning, Kevin and Jason tackle the real reason your shop culture sucks — and it starts at the top. Forget the fluff about happy cultures and Google-style perks. This is a masterclass in leadership, accountability, and building a shop that actually works. If you’re a shop owner, manager, or tech tired of excuses, underperformers, or being the bottleneck in your own business, this one hits hard. In this episode:
- Why culture starts with your backbone, not your breakroom perks
- How policies and expectations create alignment and consistency
- Kevin’s 56K sandblaster gamble and how it paid off
- The truth about letting customers bring their own parts
- Flat rate debates, dealership drama, and why your number one tech might be killing morale
- How AI is saving shops time and money and why one furry troll didn’t like it
- Why the me first mindset ruins companies and how to build process around people
- What happens when a shop owner finally says, “I’m the problem.”
From hilarious stories to brutal business truth bombs, this episode lays it all out — culture, leadership, parts profits, tech drama, and the owner mindset that separates the winners from the whiners.
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