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Retail Remix
Retail TouchPoints
279 episodes
1 week ago
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
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All content for Retail Remix is the property of Retail TouchPoints and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Show more...
Business
News,
Business News
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How Visa is Preparing for the Agentic Commerce Era
Retail Remix
23 minutes
1 month ago
How Visa is Preparing for the Agentic Commerce Era

This episode is brought to you by Commerce.


As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up?


In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it payments.


Rob shares how Visa is preparing for this shift with its Trusted Agent Protocol, a framework designed to make AI-driven transactions secure, seamless and scalable. From managing fraud and data privacy to redefining consumer trust, this conversation dives deep into the payment infrastructure that will be required to enable this next era of ecommerce.


 Key Takeaways:


  • How the emergence of agentic commerce will change how payments are processed and protected;
  • Why consumer confidence will determine the pace of AI-driven transactions;
  • What retailers should do now to prepare their websites and systems for shopping that takes place wholly on AI platforms; and
  • How Visa’s agentic toolkit is empowering brands to experiment with natural language-driven payment experiences.

Related Links

  • Explore how Visa is innovating across AI and digital commerce
  • Related reading: Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’
  • Get more insights on retail innovation and emerging tech on Retail TouchPoints
  • Subscribe and catch up on all episodes of Retail Remix

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How to Win Customers Across Every Channel

This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

Retail Remix
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.