Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
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Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
Adopt: Turning first value into long-term momentum
Retention Rethink
25 minutes 21 seconds
3 weeks ago
Adopt: Turning first value into long-term momentum
Jef Vanlaer shares how TrendMiner cut an onboarding flow from 16 steps to 7 (and boosted completion from 10% to 50%), how they spot adoption risks before they snowball, and why timing matters more than tactics when it comes to in-app messages.
Retention Rethink
Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
