Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
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Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
Courtney Hauser sits down with Jeni Asaba, Head of Community at Jamf, to talk about how to build a community that actually feels human. They dig into how Jeni listens to customers before building anything, how small experiments (like monthly virtual meetups) turn into cornerstone programs, and why recognition matters more than swag.
Jef Vanlaer shares how TrendMiner cut an onboarding flow from 16 steps to 7 (and boosted completion from 10% to 50%), how they spot adoption risks before they snowball, and why timing matters more than tactics when it comes to in-app messages.
In the first episode of the series, our host Taylor Johnston sits down with Elyce Ladany, Senior Manager of Digital Education at AuditBoard, to break down why CS teams cannot treat learning as a “nice to have.” It’s a serious revenue driver.
Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
