Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
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Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
Connect: Building community that customers genuinely love
Retention Rethink
27 minutes 39 seconds
1 week ago
Connect: Building community that customers genuinely love
Courtney Hauser sits down with Jeni Asaba, Head of Community at Jamf, to talk about how to build a community that actually feels human. They dig into how Jeni listens to customers before building anything, how small experiments (like monthly virtual meetups) turn into cornerstone programs, and why recognition matters more than swag.
Retention Rethink
Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.
Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI... and how each one fuels long-term customer value.
If you’re ready to build customer relationships that expand, deepen, and actually pay off, this series is your new must-listen.
