Missed insurance changes and outdated eligibility data trigger a massive amount of unnecessary prior auth volume—most of it preventable with a simple reverification step. In this episode, we break down how proactive reverification keeps PA teams from drowning in duplicate submissions, rework, and avoidable denials.
Listen in as AR and denials management automation comes to life in this live demo of Infinx ARDM. Christina Harkins walks through how AI-driven denial prevention, claim prioritization, and productivity analytics transform how revenue cycle teams work.
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In this episode, Vishwanath Singh breaks down how Infinx is modernizing quality assurance across both RCM and Patient Access through structured governance, risk-based sampling, and emerging AI copilots that strengthen accuracy and reduce variability. He explains how documentation, SOP creation, and auditing are being transformed into real-time, intelligence-driven processes that protect revenue and accelerate performance.
Missed eligibility and benefit verifications can snowball into prior authorization chaos. Listen and learn to unpack how tighter EVB workflows prevent unnecessary prior auths and downstream denials.
Prior authorization in oncology is notoriously complex, with aggressive payer policies and documentation hurdles that delay care. Join Liz Durkin, Manager of Revenue Cycle from Exact Sciences, as she shares challenges faced before Infinx, improvements since partnering, and how automation and programmatic strategies are reshaping their PA workflows.
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In this episode, Eric Grone and Jonathan Aguiar walk through how a flexible patient access platform blends AI, automation, and human expertise to handle eligibility, prior authorizations, and patient estimates at scale. They break down how health systems can configure hybrid models by payer and modality, reduce denials, and unlock analytics that finally make payer friction visible and fixable.
Repeat submissions are a silent time thief in revenue cycles — often caused by missing documentation, manual tracking gaps, or payor black holes. In this episode, we explore why they happen and how automation, visibility, and workflow discipline keep you from falling into the trap.
Long hold times and overwhelmed front-office staff have made patient scheduling a pain point across healthcare. In this episode, we explore how Infinx and Voxology are redefining patient access with AI-powered scheduling agents that combine empathy, intelligence, and efficiency to transform the way patients connect with care.
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Tim Anderson, Executive Vice President of RCM Services at Infinx, shares the unique dynamics, challenges, and opportunities involved in supporting academic medical centers. From multi-specialty billing and grant-funded research to faculty oversight and revenue integrity, he explains how deep expertise and flexibility drive lasting partnerships in this complex sector.
Not all prior authorization denials are created equal. This episode explores how clerical and clinical misclassifications distort denial data—and what intelligent automation can do to clarify the gray zones.
Randy Boner, Associate Director of Client Success, shares real-world lessons from the front lines of reverification—how automation, payer mapping, and orchestration reduce rework, improve accuracy, and keep coverage continuous through the busiest time of year.
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Hospitals don’t fail at AI because the code is bad—they fail because the organization isn’t ready. In this episode, Stuart Newsome, Navaneeth Nair, and Dr. Tony Tedeschi unpack what “readiness” really means, from leadership alignment and workflow integration to leading indicators, data quality, and change management that sticks.
Explore how automation agents and human specialists work together across the three pillars of prior authorization — determination, initiation, and follow-up. Learn why this balance becomes mission-critical during reverification season, when accuracy and turnaround times can make or break cash flow.
As AI agents take on more decisions across the revenue cycle, the question isn’t how fast automation can move — it’s how safely it operates. This session explores the guardrails of governance in an AI-driven RCM environment, outlining practical steps to ensure transparency, compliance, and human accountability as automation scales.
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Aakarsh Sethi, founder of Voxology AI, shares how conversational voice AI is redefining patient engagement and care coordination. This episode explores how empathy-driven automation can make patient access more connected, efficient, and inclusive.
Prior authorization remains one of the biggest obstacles to smooth reimbursement, causing delays, denials, and cash flow disruption across the revenue cycle. This episode explores why prior auth continues to break front-end operations and how automation, AI agents, and smarter workflows can finally stabilize the process.
Reverification can uncover coverage changes that require new prior authorizations. In this live demo, we’ll show how intelligent automation and AI agents determine when an authorization is needed, initiate it automatically, and keep the process moving without disrupting staff or patient care.
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Navaneeth Nair, Chief Product Officer at Infinx, explains how AI and automation are reshaping the revenue cycle by creating seamless collaboration between people and intelligent agents. He describes a pragmatic roadmap where technology takes on more work autonomously without removing the human expertise that keeps healthcare operations moving.
When eligibility and benefits verification wobbles, everything in your revenue cycle does too. In this RCMinutes episode, we explore how manual EVB leads to denials, missed reverifications, and payment delays — and how intelligent automation, payer mapping, and insurance discovery build a stronger, smarter foundation for every claim.
Reverification season creates a tsunami of eligibility checks and payor changes. In this live demo, we showed how automation in EVB reduces bottlenecks, cuts denials, and supports staff during the busiest time of year.
Brought to you by www.infinx.com