In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers...
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In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers...
In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers...
In this episode of the Bold Business Podcast, Ros Jones discusses the importance of self-management for business owners, emphasising that time is our most precious resource. Ros shares eight powerful tips to help listeners manage time effectively, reduce stress, and work with intention. The conversation highlights the need for awareness in how we spend our time, practical strategies for productivity, and the significance of enjoying the time we have in both business and life. Takeaways Time i...
In this episode of the Bold Business Podcast, Ros Jones interviews Amber Dickinson, a holistic counsellor and author of 'Prince Edac and the Snail' (Available from Barnes & Noble & Amazon). They discuss Amber's journey in writing the book, the challenges of self-doubt and procrastination, and the importance of self-leadership. Amber shares the moral of her story, emphasising the value of embracing uniqueness and the impact of social media on self-identity. The conversation concludes w...
Does busyness equal worthiness? Can you really take time off in your business? In this episode of the Bold Business Podcast, Ros Jones discusses the often daunting challenge of taking time off for business owners. The conversation delves into the psychological barriers that prevent individuals from stepping away from their work, including learned behaviours, distractions, and the need for control. Ros shares personal anecdotes and insights on how constant busyness can lead to burnout an...
Is your business stopping you from living your life? Being "too busy" seems to have become a badge of honour for many business owners - but it's costing us our health, our relationships and, ultimately, our joy. In this episode of Bold Business, host Ros Jones discusses the dangers of being too busy in business, illustrated through the story of her client Helen. Ros shares practical steps to start reclaiming your time and energy. The conversation emphasises the importance of working on one's ...
In this episode, Ros talks about how our always on, hustle culture is increasingly leading to chronic workplace stress, or burnout, and six simple shifts that can make a real difference.
In this episode, Ros and Renni discuss all things ageing - why we struggle with it, honouring life experiences, and how life would be easier if we all took a more gentle approach.
In this episode, Rachel talks about the eye-opening journey of building a business. It forces us to address things we never previously realised were holding us back.
In this episode Lisa shares how she and Saskia created their biscuit bakery business to promote human connection through biscuits during the Pandemic. Listen to the end to claim your discount code on your next order of delicious biscuits.
In this episode Ros discusses with Mell and Pearly changes in attitudes to speaking about the menopause, symptoms, and the care available. They advise that self-care while younger is the best way women can prepare for the menopausal loss of hormones.
In this episode, we talk about how the more your confidence grows, you stop worrying about what others think and can give yourself permission to do what you want. You've just got to start.
In this episode, Debbie shares her story of how she came out of a business venture nearly bankrupt, broken and very angry, and the powerful lessons she learned that have helped her steadily build again based on what's important to her.
In this episode, Helen explains how she came to distill her years working on the front line in health and justice in developing companies to create her book. She encourages us to cultivate a sense of adventure, to take on the things we thought would be impossible to create impact and a legacy to show what is actually possible.
In this episode, Diane explains how her love of words and passion for true crime and forensics came together to help her devise team training with a difference. It helps with communication and debating skills, where everyone gets to play a part, and is great for helping change cultures in business and schools alike.
In this episode, British Fashion Designer, Isabelle Randall shares her journey from working in London's couture houses to launching her own fashion brand label, and the challenges of growing a business with all the hats we have to wear.
In the episode, Ros chats with Gina Buckle on how she came to set up Hoot Copy to help businesses use fun and humour in marketing campaigns, and how she overcomes the ups and downs of business by proving what she's capable of every day.
In this episode, Ros chats with Sarah Marsh of All Call Group about her journey from Head of Marketing to Business Owner. With her mission to grow, not just her business but also her comfort zone, we discuss critical skills we need to manage a growing business, including managing change, decision making, why working in the office beats remote working hands down and the importance of embedding our people with our values.
After years of suffering at the hands of others, Tracey realised that you can either stay depressed or come out fighting. She chose the latter and her business is the triumphant result of the healing process she undertook for herself and her life. For those feeling similarly isolated, realise you are not alone.
Listen in as we discuss the impact of our space on our mindset, and how we can change our homes from a reflection of who we used to be to a reflection of the person we are becoming.
In this episode, Ros sits down with Kay Storey of Brandstorm Creatives. Listen to find out about Kay Storey's process of capturing a business' magnetic attraction, plus the lessons she learned the hard way that delegation is critical and helps keep us in our "Zone of Genius". Visit Brandstorm Creatives here:https://www.brandstormcreatives.com/
In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers...
