Chapter 19 — Is There a Potential Salon Manager, Leader, or Partner?

Everyone Needs Another One — The Truth About Repeat Services

First Visit & Fun Facts — How to Nail the New Client Experience

Clients Bring Clients — How to Attract More of the Ones You Love

Your Salon Team Chapter 18 - Who owns the clients

Chapter 17 — Why Your Team Leaves (and What to Do About It)

The 5 Ones - The Framework That Builds Winning Salon Teams

Chapter 16 – Your Salon’s Culture: Setting Clear Expectations

The 5 Ones – The Simple Salon Framework That Changes Everything

Title: Chapter 15 – Prepare to Parent (Because You Will)

Not Doing Your Job – The Hard Truth Every Salon Owner Needs to Hear

This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes.

Chapter 13 – What Meerkats and Indian Givers Can Teach You About Sharing the Load

This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's.

In Chapter 12 of Your Salon Team, Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise? Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, your team. If you’ve ever struggled with staff “just not pulling their weight,” you’ll want to press play on this episode.

My Facelift Journey!

Today I am reading and explaining the eleventh chapter of my second book, Your Salon Team titled "The Problem: Is it You or Them? Are You Being Too Flexible?"Here’s the truth bomb - you might be the problem. Yep, I said it. If your team’s taking the mickey, maybe it’s because you’ve been bending like a yoga instructor when you should be standing firm. Let’s talk about where to draw the line before your salon becomes a free-for-all.

Whose job is it to bring in new clients? Here’s the truth—it’s everyone’s! From salon owner to team member, when you share the load, you double your chances to attract the right people. In this episode, I unpack simple, practical ways to grow your client base without the panic, the last-minute promos, or the “Sweaty Betty” stress. Tune in and discover how a referral program and a few smart systems can keep your chairs full and your salon thriving.

Today I am reading and explaining the 10th chapter of my second book, Your Salon Team.

Today I am reading and explaining the 9th chapter of my second book, Your Salon Team.