Lazy. Entitled. Overly demanding. Purpose-driven activists. The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles. But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workfo...
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Lazy. Entitled. Overly demanding. Purpose-driven activists. The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles. But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workfo...
Hotel Technology & Emotional Connection: Training Staff to Win Guest Loyalty
Schulering HUB Talking Hospitality Podcast
42 minutes
2 months ago
Hotel Technology & Emotional Connection: Training Staff to Win Guest Loyalty
Can emotional connection beat price and convenience? In this episode, Guestcentric CEO Pedro Colaco shares a simple playbook for turning hotel staff training and hospitality leadership into unforgettable hotel guest experiences—and more direct bookings. Pedro explains why “your website and booking engine are one digital lobby,” how a two-question pre-arrival workflow personalizes stays at scale, and where leaders must own the guest story end-to-end. 88% of travelers say brand emotional connec...
Schulering HUB Talking Hospitality Podcast
Lazy. Entitled. Overly demanding. Purpose-driven activists. The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles. But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workfo...
