If you are a leader in hospitality, you aren’t just running a business, you are fighting a "brutal war against attrition". With industry turnover rates hitting a staggering 85% in the U.S. , the cynical question every owner asks is unavoidable: Why pour time and money into training employees who will just leave in seven months? In this AI deep dive into our Research and Article for the podcast with Florian Horn, we dismantle the "Training Paradox" and reveal why the old way of hiring ...

Are you struggling to fill hospitality jobs or keep your team motivated? With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin. Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiri...

Are Gen Z workers truly "disloyal," or is there a bigger story? The data is clear: the average Gen Z employee stays in their first few jobs for just 1.1 years. This isn't job-hopping; it's "growth hunting". In this crucial episode, we dive past the stereotypes and analyze the data to understand the fundamental shift happening in the workforce. You'll learn: The Mobility Shift: How Gen Z's average job tenure compares to Millennials (1.8 years) and older generations.The Missing Rungs: Why the n...

Lazy. Entitled. Overly demanding. Purpose-driven activists. The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles. But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workfo...

Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel lik...

🎙 Negotiation Skills Every Hotelier Should Know What if the key to better hotel partnerships, stronger leadership, and happier teams wasn’t about lowering your rates, but about learning how to negotiate with confidence? In this episode, we sit down with Tatjana Kniazeva, a hospitality negotiator and regional manager who has spent over 20 years working with hotels across 12 countries. From leading complex B2B negotiations to coaching professionals on communication and empathy, Tatjana shares h...

What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨ In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report. Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-st...

Can emotional connection beat price and convenience? In this episode, Guestcentric CEO Pedro Colaco shares a simple playbook for turning hotel staff training and hospitality leadership into unforgettable hotel guest experiences—and more direct bookings. Pedro explains why “your website and booking engine are one digital lobby,” how a two-question pre-arrival workflow personalizes stays at scale, and where leaders must own the guest story end-to-end. 88% of travelers say brand emotional connec...

Why do so many hotel employees leave within months, despite good pay and great properties? And how can independent hoteliers reduce turnover while improving guest experience? In this 3-part mini-series of Talking Hospitality, host Mauricio Schuler sits down with hospitality leader Nah-Dja Tien to explore the past, present, and future of hotel onboarding. Episode 1 – Past: From Disney University’s rigorous onboarding to boutique hotels relying on shadowing, we uncover what shaped today’s pract...

PART 2 Why do so many hotel employees leave within months, despite good pay and beautiful properties? Why do managers spend endless hours retraining new hires, only to repeat the cycle again and again? And most importantly—what can independent hoteliers do to stop the turnover spiral? In this 3-part series of Talking Hospitality, host Mauricio Schuler speaks with seasoned hotel leader Nah-Dja Tien to uncover the past, present, and future of hotel onboarding—and how it directly impacts both st...

🎙️ How Great Hotel Onboarding Boosts Staff Retention – Lessons from the Past Why do so many hotel employees leave within months, despite good pay and beautiful properties? Why do managers spend endless hours retraining new hires, only to repeat the cycle again and again? And most importantly—what can independent hoteliers do to stop the turnover spiral? In this 3-part series of Talking Hospitality, host Mauricio Schuler speaks with seasoned hotel leader Nah-Dja Tien to uncover the past,...

In this powerful episode of Talking Hospitality by Schulering HUB, Mauricio Schuler sits down with Raquel Noboa, founder of Fifty Shades Greener, whose life changed forever on December 26th, 2004. Raquel was managing a luxury island resort in the Maldives when the Indian Ocean tsunami struck. She survived, but was left with eco-anxiety that haunted her for years. Instead of turning away, she chose to transform that fear into a mission: to make sustainability simple, practical, and accessible ...

From hotel valet to CEO of one of the world’s leading hospitality training companies, Geoffrey Toffetti’s journey is a masterclass in resilience, ambition, and the power of upselling. In this episode of Talking Hospitality by Schulering HUB, Geoffrey shares with Mauricio how a single skill, upselling at the front desk, transformed his career and eventually scaled into a training platform that has helped more than 2,500 hotels worldwide boost revenue, staff morale, and guest satisfaction...

Launching a hospitality tech product is exciting, but without the right marketing strategy, even the best ideas can get lost in the noise. In this episode of the Schulering HUB Talking Hospitality Podcast, host Mauricio Schüler speaks with Jacki Brown, a hotel tech marketing professional with over six years at Amadeus leading marketing strategy, product positioning, and go-to-market launches. Jacki shares essential marketing tips for hospitality tech startups, including: How to resear...

"You Never Get a Second Chance to Make a First Impression." And in hospitality this first impression is often made by someone who has just been hired. In this episode of the Talking Hospitality podcast, Mauricio Schuler emphasizes the critical importance of hotel staff training and onboarding in enhancing guest satisfaction and operational efficiency. He discusses the high turnover rates in the hospitality industry and how effective training can significantly improve employ...

Today, we’re diving into the world of hospitality education with a very special guest – Alexander Muir. Alexander is a hospitality management teacher with deep roots in the industry. From working in his family's coffee shops to holding roles at prestigious places like The Four Seasons in London, his journey is a testament to a lifelong passion for hospitality. In our chat, Alexander shares how the field has evolved and why a hospitality degree still matters in today’s fast-changing world. He ...

Join us on the Schulering Hub Podcast: Talking Hospitality as host Mauricio Schüler sits down with hospitality veteran Brian Barden for a candid and engaging conversation about leadership and hiring in the industry. Brian shares lessons from his years of experience, fresh takes on employee engagement, and real-world insights into the challenges of finding and keeping great talent. Whether you're a seasoned pro or just getting started in hospitality, this episode is packed with useful takeaway...

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests. The conversation emphasizes the need for hoteliers to align their values with their brand promise, the significance of training in emb...

Today we share a captivating conversation between with our host Mauricio Schuler and Eduardo Alcalde on the Schulering Hup Podcast. But before in the first part of the podcast together with Nah-Dja Tien we underscore the indispensable role of innovation and creativity in cultivating happiness in hospitality industry. As we delve into conversation, we narrate a story of ingenuity, showcasing a human-centered design approach through lavish beds and round-the-clock breakfast offerings, fos...

In this episode of the Schulering Hospitality Podcast,we are sitting down with Kim Baaden, a former special forces commander, and Kovid Panty, a tech prodigy and co-founder of Impact Yes, a company specializing in leadership development for hospitality professionals. Together, they uncover the most pressing leadership challenges in hotels today, including high staff turnover, lack of trust, toxic micromanagement, and the gap between independent hotels and branded chains. They break down...