In this episode, Jeffrey discusses how leaders should seek outcomes, not activities.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In this episode, Jeffrey discusses AI and AI governance.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.
In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living It
To enhance your knowledge in ITSM, Visit 24 Trainings
In this episode, Jeffrey discusses the Service Management Office (SMO)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In Episode 68, James Finister and I continue exploring human value in technology organizations. We discuss empowered decision-making versus command-and-control, the shift from liberal arts to job training in education, why technical expertise alone fails, and how metrics and standardization undermine the diverse skills teams actually need.
In this episode, Jeffrey shares two aspects to execute before implementing your next tool.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.
In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living It
To enhance your knowledge in ITSM, Visit 24 Trainings
In this episode, Jeffrey continues series on the CMDB, discussing services
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In Episode 67, I reconnect with James Finister to explore how people are becoming devalued as "just resources" in the AI era. We discuss the irreplaceable role of human emotional intelligence, the service desk as organizational diamond, military decision-making wisdom, and why automation can't replace human judgment and empathy.
In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.
In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living It
To enhance your knowledge in ITSM, Visit 24 Trainings
In this episode, Jeffrey continues his series on the CMDB, discussing ongoing governance
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In this episode, Jeffrey discusses the topic of risk and how we must learn to acknowledge and accept or mitigate the risk.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.
In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living It
To enhance your knowledge in ITSM, Visit 24 Trainings
In this episode, Jeffrey continues his series on the CMDB, gaining stakeholder adoption
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In Episode 66, Andrew Davis and I continue our conversation, examining the intersection of ethical capitalism and economic turbulence. We explore "LAME" (Layoffs As Marketing Exercises), the empathy gap in AI systems, trust erosion in organizations, and how maximizing Natural Intelligence helps navigate uncertainty with wisdom rather than fear.
In this episode, Jeffrey encourages leaders to learn how to make decisions with imperfect and flawed data.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.
In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living It
To enhance your knowledge in ITSM, Visit 24 Trainings
In this episode, Jeffrey continues his series on the CMDB, discussing scope and governance
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
In this episode, Jeffrey encourages leaders not to try to solve for every edge case and to focus on the fundamentals.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.