Send us a text Many practice owners and administrators struggle with leadership burnout, staffing challenges, and the pressure to “always be on.” When the pressure builds, it becomes easy to lose perspective, make rushed decisions, and overlook the one asset that determines your long term success your people. In this Inside Shorr Solutions episode, Partner Cristian Devoz sits down with Sr. Client Success Manager Nan Maddox to explore her journey from the US Air Force to owning a med spa to ...
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Send us a text Many practice owners and administrators struggle with leadership burnout, staffing challenges, and the pressure to “always be on.” When the pressure builds, it becomes easy to lose perspective, make rushed decisions, and overlook the one asset that determines your long term success your people. In this Inside Shorr Solutions episode, Partner Cristian Devoz sits down with Sr. Client Success Manager Nan Maddox to explore her journey from the US Air Force to owning a med spa to ...
Ep. 134 - Build a Better Patient Journey – From the Front Desk Up
Shorr Solutions: The Podcast
43 minutes
3 months ago
Ep. 134 - Build a Better Patient Journey – From the Front Desk Up
Send us a text A single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn’t know what not to say, or how to recover when mistakes happen, you’re leaving your practice vulnerable. In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk’s impact on patient retention, online reviews, and brand perception. From hiring and training to real-world damage c...
Shorr Solutions: The Podcast
Send us a text Many practice owners and administrators struggle with leadership burnout, staffing challenges, and the pressure to “always be on.” When the pressure builds, it becomes easy to lose perspective, make rushed decisions, and overlook the one asset that determines your long term success your people. In this Inside Shorr Solutions episode, Partner Cristian Devoz sits down with Sr. Client Success Manager Nan Maddox to explore her journey from the US Air Force to owning a med spa to ...
