The second aspect involves ensuring that our process is refined. Expect awkward pauses and moments when prospects question why they're on the phone with us. They also assess our credibility, just as we evaluate their situation. Trust is crucial for them to proceed, so we should give them some space and ensure they're attentive. It's important to discern when to intervene and confirm necessary details. Once verified, steer the conversation back on track toward our desired outcome. Ask appropriate questions and ensure our scripts are effective to communicate effectively. Being engaging and compelling is key to securing their business. These factors are within our control; newcomers should practice extensively and review scripts multiple times before making calls to boost confidence significantly.