One key realization I've had when speaking with clients is that their comfort level directly correlates with their trust in the process and our ability to provide care. When I exude calmness and assurance, it tends to reflect in their demeanor as well. It's important for us to ensure that we are adequately prepared for success. The script I use is straightforward. After scheduling an appointment, I confirm it two to three times, and I make the call at day's end rather than in the morning to ensure better recollection. Additionally, I send them a personalized card featuring my photo, as this tends to instill a sense of comfort and openness, making them more receptive to communication via text.