Varant Herculian: AI in Customer Success, Balancing Tech and Empathy

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Talent Talks

Produced by: Talent Trellis Co, Hosted by Paul Drake Verge

17 episodes

1 week ago

We go deep on the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. The host, Paul Drake Verge, through the lens of his unique experiences of tree-planting, running a wood cap and out-staffing company, as well as his own spiritual journey, dives deep into the mental, emotional, and spiritual factors that attribute to success in any endeavour.

Entrepreneurship

Business

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All content for Talent Talks is the property of Produced by: Talent Trellis Co, Hosted by Paul Drake Verge and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

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Varant Herculian: AI in Customer Success, Balancing Tech and Empathy | [EP 15]

Talent Talks

1 hour 10 minutes 35 seconds

11 months ago

Varant Herculian: AI in Customer Success, Balancing Tech and Empathy | [EP 15]

Today I sit down with Varant Herculian, SVP of Customer Success at InGenius.

We explore the future of customer success and the impact of AI on building stronger customer relationships.

Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles.

Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences.

Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.