In episode 16, I sit down with Thomas Bass, founder of Success to Scale and a veteran in customer success and retention for B2B SaaS companies.
We dive into the intricacies of churn analysis, the critical balance of controllable and uncontrollable churn, and the essential humanization in customer support as companies scale.
Discover how to strategically delegate and outsource customer support without sacrificing quality, the power of AI in enhancing efficiency, and the common pitfalls to avoid when scaling your support team.
Perfect for founders, customer success managers, and anyone looking to elevate their customer experience strategies.
Tune in for deep insights on driving customer satisfaction, reducing churn, and professionalizing support operations for long-term success.
Today I sit down with Varant Herculian, SVP of Customer Success at InGenius.
We explore the future of customer success and the impact of AI on building stronger customer relationships.
Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles.
Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences.
Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.
In the 14th episode of Talent Talks, Stacey Bean shares her expertise in customer support, leadership, and the future of AI in the industry.
Discover how personalizing interactions, fostering team morale, and balancing technology with the human touch can transform customer experience. Stacey also discusses her challenges building Enterprise support and the lessons learned along the way.
Tune in for insights on leadership, team management, and driving customer success!
Get ready for an inspiring conversation with Rosario Sinicropi as he reveals the key moments that shaped his career and life! In this episode, Rosario shares how he navigated tough challenges, built his leadership skills, and cultivated a mindset for success.
From personal growth to professional triumphs, this episode is packed with real-world strategies and powerful insights to help you level up in your own journey.
Whether you're an aspiring leader or just looking for a spark of motivation, you won’t want to miss Rosario's compelling story!
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🎙️ In this episode of the Talent Talks podcast, we sit down with Aaron Spivak, co-founder of Revitasize and Hush Blankets, to explore his incredible entrepreneurial journey.
Aaron shares how he built successful brands by combining grit, passion, and a commitment to health and wellness. Discover the power of manifestation, strategic goal-setting, and the importance of resilience in the face of challenges.
Whether you're an aspiring entrepreneur or seeking inspiration, this episode is packed with valuable insights to help you on your path to success.
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Join us for the 11th episode of Talent Talks featuring Erica Effah, founder of the ETA Agency! Erica shares her journey from Calgary to establishing a successful content marketing agency in Toronto.
Discover valuable insights on content strategy, leadership, and overcoming entrepreneurial challenges. Gain tips on effective marketing, balancing work-life, and understanding market needs.
This episode is packed with practical advice and inspiring stories that will motivate you on your own entrepreneurial path.
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In this exciting episode, we dive into the inspiring journey of Andrea Lo, the dynamic founder of both Toronto Dating Hub and Toronto Event Hub. Andrea shares her incredible story of transforming the way singles connect in Toronto, especially during the challenging times of 2020.
From overcoming obstacles to creating unique and engaging experiences, Andrea's journey is packed with valuable lessons on perseverance, creativity, and leadership.
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Join us for the 9th episode the Talent Talks podcast as we delve into the inspiring journey of Rebecca Lake CEO of Endless Abilities. In this episode, Rebecca shares her experiences and insights as a leading expert in helping children with special needs in her business. From overcoming the hurdles of her early career to achieving remarkable success, Rebecca's story is filled with valuable lessons on perseverance, innovation, and leadership.
👉 Follow our Podcast on Social Media: - Instagram:https://www.instagram.com/talenttalks.podcast - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast
Join us for the 8th episode of Talent Talks podcast as we explore the fascinating journey of Pat, the co-owner of Earth Proof Protein. From navigating the challenges of startup life to becoming a successful entrepreneur in the protein industry, Pat shares invaluable lessons on speed, decision-making, and the importance of a solid support system. Discover Pat’s insights on maintaining mental health, the power of action over perfection, and how to lead with empathy and resilience. Don't miss this enriching conversation that could transform your approach to business and personal growth!
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Join us for the 7th episode of Talent Talks podcast as we dive into the world of Cody Dacquay, the visionary founder of Live Beyond Boundaries. From school bus mechanic in Manitoba to globe-trotting life coach, Cody shares his electrifying journey of breaking barriers and redefining potential. Discover Cody’s unique insights on turning challenges into opportunities and how collaboration can catapult you to new heights. Don’t miss out on this transformative conversation that could change the way you see your world! What You’ll Discover: 1. Breaking Boundaries: How Cody transformed from a local mechanic to an international life coach. 2. Power of Challenges: Learn to leverage life’s hurdles as powerful growth opportunities. 3. Collaboration Over Competition: Insights on how working together can accelerate success. 4. Emotional Mastery: Tips on managing your emotions to enhance personal and professional growth. 🔗Connect with Cody Dacquay: Instagram: https://www.instagram.com/nomadic_cody LinkedIn: https://www.linkedin.com/in/cody-dacquay-3867aa106/ Link Tree: beacons.ai/nomadic_cody 🔔 Subscribe for inspiring stories: https://www.youtube.com/channel/UCyrrMj6LWqCc-jNTH7F99RQ?sub_confirmation=1 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast 👉 Follow Talent Trellis on Social Media: - Instagram: https://www.instagram.com/talenttrellisco - Tiktok: https://www.tiktok.com/@talenttrellisco - Facebook: https://www.facebook.com/talenttrellisco/ - LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/ 👉 Listen to the podcast on: - Spotify: https://open.spotify.com/show/4oF2mfuRkuBXY7arb2ioF2?si=38d63d05d0304d32 - Apple Podcasts: https://podcasts.apple.com/us/podcast/talent-talks/id1729032416 - Amazon Music: https://music.amazon.ca/podcasts/ed7080d2-28c9-43dc-ab68-2c4a0b20207a/talent-talks 💡 Want more? Check out our full podcast playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7 💌 Contact us: paul@talenttrellis.co About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.
In this exciting 6th episode of the Talent Talks Podcast, we're joined by Cameron Rowe, the visionary CEO and founder of Hover. Cameron has pioneered a drone delivery system that simplifies last-mile delivery challenges, notably to the hard-to-reach Toronto Islands. Throughout the episode, he shares his inspiring journey from childhood interests to appearing on the acclaimed business pitch show "Dragon's Den." Cameron also discusses the inception of Hover, the strategic innovations behind using drones for delivery, and his future plans for expansion into new regions. Tune in to hear about the transformative potential of drone technology in everyday logistics and how it's set to redefine the delivery industry. 🔗Connect with Cameron Rowe: Instagram: https://www.instagram.com/camrrowe/ LinkedIn: https://www.linkedin.com/in/camrrowe/ Hover: https://www.hover.direct/ 🔔 Subscribe for inspiring stories: https://www.youtube.com/channel/UCyrrMj6LWqCc-jNTH7F99RQ?sub_confirmation=1 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast 👉 Follow Talent Trellis on Social Media: - Instagram: https://www.instagram.com/talenttrellisco - Tiktok: https://www.tiktok.com/@talenttrellisco - Facebook: https://www.facebook.com/talenttrellisco/ - LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/ 👉 Listen to the podcast on: - Spotify: https://open.spotify.com/show/4oF2mfuRkuBXY7arb2ioF2?si=38d63d05d0304d32 - Apple Podcasts: https://podcasts.apple.com/us/podcast/talent-talks/id1729032416 - Amazon Music: https://music.amazon.ca/podcasts/ed7080d2-28c9-43dc-ab68-2c4a0b20207a/talent-talks 💡 Want more? Check out our full podcast playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7 💌 Contact us: paul@talenttrellis.co About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.
In this captivating 5th episode of the Talent Talks Podcast, we're joined by Ali Afnan, a dynamic entrepreneur who has seamlessly transitioned from the world of digital marketing agencies to launching his own innovative health supplement company, Lucky Lad. Ali shares his fascinating journey, from his early days experimenting with dropshipping and content creation to the strategic moves that led him to identify and fill a unique niche in the health supplement market. Key Highlights: - Early Experiments: Ali discusses his initial forays into entrepreneurship, including dropshipping and creating digital content, and what these experiences taught him about business and marketing. - Agency Insights: Reflecting on his time at a leading digital marketing agency, Ali reveals how this experience provided him with a broad understanding of growth marketing and the confidence to consult for brands independently. - TikTok as a Catalyst: Discover how Ali leveraged TikTok not just as a platform for content creation but as a powerful tool for market research, brand building, and directly engaging with his target audience. - Launching Lucky Lad: Ali takes us through the inception of Lucky Lad, from concept to product development. He shares the challenges of creating a hangover supplement that stands out for its efficacy and appeal to a younger demographic, emphasizing the importance of product validation and customer feedback. - Entrepreneurial Lessons: Throughout his journey, Ali emphasizes the value of adaptability, the power of starting from scratch, and the significance of aligning personal interests with business ventures for sustained motivation and success. What You'll Learn: - Strategies for transitioning from service-based work to product-based entrepreneurship. - The role of social media, particularly TikTok, in validating business ideas and engaging with potential customers. - Insights into the health supplement industry and the process of product development and market entry. - Practical advice for aspiring entrepreneurs on resilience, market research, and the iterative process of building a business. Connect with Ali Afnan: Instagram: https://www.instagram.com/_aliafnan/ TikTok: https://www.tiktok.com/@ali.afnan?lang=en LinkedIn: https://www.linkedin.com/in/aliafnan/ Lucky Lad: https://luckylad.co/ 🔔 Subscribe for inspiring stories: https://www.youtube.com/channel/UCyrrMj6LWqCc-jNTH7F99RQ?sub_confirmation=1 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast 👉 Follow Talent Trellis on Social Media: - Instagram: https://www.instagram.com/talenttrellisco - Tiktok: https://www.tiktok.com/@talenttrellisco - Facebook: https://www.facebook.com/talenttrellisco/ - LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/ 👉 Listen to the podcast on: - Spotify: https://open.spotify.com/show/4oF2mfuRkuBXY7arb2ioF2?si=38d63d05d0304d32 - Apple Podcasts: https://podcasts.apple.com/us/podcast/talent-talks/id1729032416 - Amazon Music: https://music.amazon.ca/podcasts/ed7080d2-28c9-43dc-ab68-2c4a0b20207a/talent-talks 💡 Want more? Check out our full podcast playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7 💌 Contact us: [paul@talenttrellis.co] About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.
In the 4th episode of the Talent Talks Podcast, we sit down with Parnian Majd, a trailblazing entrepreneur whose innovative approach to women's health is changing the game. Born in Iran and now a leading figure in Canada's tech scene, Parnian is the founder of Fibra, a company at the forefront of developing smart underwear designed to revolutionize the way women access and understand their reproductive health data.
In this episode, you'll learn about:
- Parnian Majd's Inspiring Background: From her roots in Iran, where women's health topics are often taboo, to her impressive journey through academia, earning a master's degree in biomedical engineering and an entrepreneurship certificate from Harvard Business School.
- The Birth of Fibra: Discover the motivation behind Fibra's creation and how Parnian's personal experiences fueled her desire to offer women a new way to engage with their reproductive health through cutting-edge, non-invasive technology.
- Overcoming Challenges: Parnian shares the hurdles she faced while transitioning from a biomedical engineer to an entrepreneur in the tech industry, and the successes that have defined Fibra's path to innovation.- Breaking Down Barriers: A deep dive into how Fibra is challenging societal norms around women's health and providing women with the tools they need to make informed decisions about their bodies.
- Vision for the Future: Insights into the potential of wearable health technology to diagnose, monitor, and manage health conditions, and how entrepreneurs like Parnian Majd are leading the charge in transforming healthcare.
Connect with Parnian Majd:
Instagram: https://www.instagram.com/parnianmajd/
LinkedIn: https://www.linkedin.com/in/parnian-majd-b-eng-m-eng-84672b16a/
Website: https://fibrainc.ca/
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Social Media:
- Instagram: https://www.instagram.com/talenttalks.podcast/
- Tiktok: https://tiktok.com/@talenttalks.podcast
- Facebook: https://www.facebook.com/talenttalks.podcast
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- Tiktok: https://www.tiktok.com/@talenttrellisco
- Facebook: https://www.facebook.com/talenttrellisco/
- LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/
👉 Listen to the podcast on:
- Spotify:
https://open.spotify.com/show/4oF2mfuRkuBXY7arb2ioF2?si=38d63d05d0304d32- Apple Podcasts: https://podcasts.apple.com/us/podcast/talent-talks/id1729032416
- Amazon Music: https://music.amazon.ca/podcasts/ed7080d2-28c9-43dc-ab68-2c4a0b20207a/talent-talks
💡 Want more? Check out our full podcast playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj
If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7
💌 Contact us: [paul@talenttrellis.co](mailto:paul@talenttrellis.co)
About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.
Embark on a transformative journey with the Talent Talks Podcast, where we delve deep into the mental, emotional, and spiritual odyssey of entrepreneurship. Our mission is to bring you the compelling stories, strategies, and insights of today's most innovative entrepreneurs, who are not just changing the game but rewriting the rules.
In the 3rd episode, we're thrilled to introduce Gazzy Amin, a beacon of authenticity in the entrepreneurial world. Gazzy's journey from a political staffer to a pioneering entrepreneur and sales consultant is nothing short of inspiring. With a steadfast commitment to fighting against sleazy marketing tactics and cookie-cutter sales strategies, Gazzy has carved a niche for herself by empowering entrepreneurs to elevate their impact and income through transformative coaching methods.
Join us as Gazzy shares her incredible story of transition, highlighting how authentic connections and a bold, distinctive brand have been instrumental in her success. Her journey is a testament to the power of networking, the importance of personal branding, and the relentless pursuit of impact. Gazzy's insights are invaluable for anyone looking to make a meaningful difference in their entrepreneurial endeavours.
This episode is a must-listen for those captivated by the journey of entrepreneurship, the art of authentic marketing, and the impact of personal branding. Prepare to be inspired by Gazzy Amin's story of resilience, innovation, and the pursuit of a purpose-driven life in the world of entrepreneurship.
Dive into the Talent Talks Podcast, where we uncover the extraordinary mental, emotional, and spiritual journeys of entrepreneurs who redefined success through innovation and creativity.
Join us as we sit down with Ricky Fung, the visionary CEO behind Chronic Ink, a tattoo studio that has transformed the art scene in Toronto with its neotraditional Asian tattoos. From its humble beginnings to becoming an award-winning establishment, discover the passion, challenges, and creativity that fuel Ricky's journey.
This episode is a must-listen for anyone fascinated by the intersection of art, entrepreneurship, and culture. Get ready to be inspired by a story of artistic excellence, resilience, and the relentless pursuit of mastery in the tattooing craft.
Welcome to Talent Talks, where we dive deep into the mental, emotional, and spiritual journey of entrepreneurship. In our very first episode, we're honored to have Taylor Lindsay Noel, a former elite gymnast turned successful entrepreneur and disability rights advocate. After a life-changing accident, Taylor didn't let her dreams die; she redefined them. She's now the founder of Cup of Té, a luxury organic tea company featured on Oprah's 2020 Favorite Things list, and a passionate advocate for disability rights. 🎧 Listen to this episode to explore: - Taylor's journey from Olympic hopeful to entrepreneur - Overcoming adversity and redefining success - The importance of resilience and determination in life and business 🔔 Subscribe to our Youtube Channel: https://www.youtube.com/channel/UCyrrMj6LWqCc-jNTH7F99RQ?sub_confirmation=1 👉 Follow our Podcast on Social Media: - Instagram: https://www.instagram.com/talenttalks.podcast/ - Tiktok: https://www.tiktok.com/@talenttalks.podcast - Facebook: https://www.facebook.com/talenttalks.podcast 👉 Follow Talent Trellis on Social Media: - Instagram: https://www.instagram.com/talenttrellisco - Tiktok: https://www.tiktok.com/@talenttrellisco - Facebook: https://www.facebook.com/talenttrellisco/ - LinkedIn: https://www.linkedin.com/company/91357860/admin/feed/posts/ 💡 Want more? Check out our playlist for more inspiring stories: https://www.youtube.com/playlist?list=PL9vC1JiLSTJ2_STIwFV0qhLtO3bGLjqmj If you’re interested in hiring amazing international talent - book a free 30min discovery call here 👉 https://calendar.app.google/frYu5Lpf8rU9MLog7 💌 Contact us: paul@talenttrellis.co About Talent Talks: Talent Talks is a podcast dedicated to sharing the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour. Join us as we explore the journeys of entrepreneurs, athletes, artists, and more, who have all redefined the meaning of success.
A brief introduction of the host, Paul Drake Verge, AKA Pavlodar the Ukrainian Cowboy and what this podcast will be about.
In short, Talent Talks will dive deep on the mental, emotional, and spiritual journey of entrepreneurship or any other difficult endeavour through interviewing entrepreneurs, artists, athletes etc. and through Paul's own experience.
We hope you love it and gain a lot of value through it!