S4 E05: Simplicity vs. Security: The Application Process Tradeoff

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Tech Talk with 20for20

Dom Beveridge

40 episodes

3 weeks ago

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

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S4 E05: Simplicity vs. Security: The Application Process Tradeoff

Tech Talk with 20for20

54 minutes 24 seconds

1 month ago

S4 E05: Simplicity vs. Security: The Application Process Tradeoff

Multifamily operators face a growing tension: how to build strong fraud protection without creating too much friction in the application process. In this episode of Tech Talk with 20for20, Dom Beveridge brings together Christopher Cunningham (RPM Living), Steve Carroll (Findigs) and Mark Fiebig (Payscore) to discuss how operators and suppliers are finding the right balance between screening depth and user experience.

The conversation explores:

Active vs. passive fraud prevention: Active methods (like bank linking, ID scans, and liveness checks) are now standard, while passive data checks run quietly in the background to flag inconsistencies.
Friction as a feature: The goal is “easy for good actors, difficult for bad ones.” Controlled friction helps deter fraud without derailing conversions.
Balancing integrations: Some platforms run as standalone experiences (Findigs), while others embed directly in property management systems (Payscore), giving operators different control and UX trade-offs.
Resident experience: Prospects are increasingly comfortable with digital screening tools and bank linking—but only if the process feels fast, secure, and seamless.
The metrics that matter: Operators track not just fraud caught, but also eviction rates, conversion times, and occupancy impact to measure real value.
Centralization and training: As screening moves into shared-services teams, success depends on keeping workflows simple, results reliable, and associates focused on leasing—not document review.

Sponsors for this episode:

Western Reporting, resident screening and income verification by Inhabit

EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.