Healthcare stands at a crossroads. While AI breakthroughs and innovation dominate the headlines, complexity remains a persistent challenge for too many practices nationwide. Navigating this ever-evolving landscape can feel overwhelming, but at athenahealth, we view complexity not as a barrier, but as an invitation to lead. In the latest episode of the athenahealth podcast, we introduce you to the athenaInstitute, athenahealth’s platform for championing ideas and actions that help cure complexity in ambulatory care. Through timely insights, expert collaboration, and a spotlight on industry-shaping innovation, the athenaInstitute aims to accelerate meaningful progress for practices and the patients they serve. Learn more by navigating to https://www.athenahealth.com/athenainstitute. 

In an interview recorded at Thrive Summit in November, we explore how innovative clinicians are leveraging athenaOne and artificial intelligence tools to overcome geographic barriers while maintaining the personal connection that's so vital to effective patient care. Dr. Allen Gee is a neurologist practicing in Wyoming, where he's one of only eight full-time neurologists serving a state of over 500,000 residents across hundreds of miles. With his focus on "neurohealth" — treating the whole person rather than just symptoms — Dr. Gee shares his insights on using athenaOne's tools for patient engagement, how AI is helping him focus on patients rather than screens, and why he believes the future of healthcare lies in the collaboration between human intelligence and artificial intelligence.

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appointment did so with the new Appointment Schedule workflow. By the end of 2025, two-thirds of organizations will have fully migrated to the new Appointment Schedule workflow. Want some tips and tricks on transitioning to the new Appointment Schedule workflow from an organization that has been with us throughout the journey? Check out an interview recorded at Thrive Summit in Nashville in early November. This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai 

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation.  Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of Detroit, about his experience as an early tester of these AI features -- including Sage, a digital assistant embedded into athenaOne that clinicians can use to obtain information about their patient.

The Fall 2025 Release talks place from November 12-14. If you missed the recent Fall 2025 Release Walk-through webinar, we're publishing a conversation with Chief Medical Officer Dr. Nele Jessel that we featured in that webinar, a conversation that focused on the various ways we're using AI to transform the clinician experience in athenaOne, both with new features in the Fall 2025 Release and in the months to come.

Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at the same time, dramatically improving revenue cycle outcomes. It’s about taking more work off your plate than we ever thought possible.  This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai

Three-quarters of patients in a recent survey expressed concern about protecting their personal health data – especially at a time when the use of behavioral health services is at an all-time high. In the latest athenahealth podcast, learn more about the evolving tools in athenaOne that you can use to protect patient privacy across a variety of use cases – including adolescent care and behavioral health care. Join us in Nashville for Thrive: https://www.athenahealth.com/resources/events/thrive

Hear directly from athenahealth leadership about Thrive, which brings together over 2,000 healthcare clinicians, payers, and partners in Nashville in November to ignite inspiration, expand knowledge, and spark meaningful connections. This year, Thrive is bigger and better with exciting hands-on training sessions and abundant networking opportunities designed to elevate your expertise and fuel lasting relationships.   Learn more: https://www.athenahealth.com/resources/events/thrive

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare and their care team, all while reducing work for staff. User Guide — ResultsCall - O-Help   Auto-Publishing to Patient Portal Rules  ResultsCall Settings - O-Help  Communicator ResultsCall FAQS  This episode was presented by Sully.ai: https://marketplace.athenahealth.com/product/sully-ai

The Summer 2025 Release takes place from July 23-25. If you missed the Summer 2025 Release Walk-through webinar, we're publishing a conversation with Chief Product Officer Paul Brient we featured in that webinar -- a conversation that focused specifically on the ways that we're bringing AI into athenaOne both in the Summer 2025 Release and in the not-too-distant future.

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we’re joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to growing trust in AI – and see how we’re building AI to support, not replace, the clinical care team.

In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice manager at a pediatrics practice in the Cincinnati area, who walks us through how her practice set up patient self-scheduling -- and the impact it has had on their bottom line.

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey, from adolescence to menopause and beyond.

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours. Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-health.

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource. Don't forget: Mark your calendar now for Thrive -- coming to Nashville in November!

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians. Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the Spring 2025 Release, with additional data points planned for release in the near future. As a reminder, the Spring 2025 Release takes place from March 19-21.

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling. While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow. Episode sponsor: Clinii Resources: Success Community overview: https://success.athenahealth.com/s/scheduling Learning Portal reports on training status: https://success.athenahealth.com/s/article/000003474 athenaOne release schedule: https://success.athenahealth.com/s/article/000122381 Patient engagement coaching: https://success.athenahealth.com/s/article/000106065 

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care. Curious about Thrive 2025? Learn more here: https://www.athenahealth.com/resources/events/thrive