In our last episode, I discussed the importance of communication and how miscommunication is the primary source of conflict within the family and the workplace. To complete our discussion of points of view, I will further discuss each point of view to help you be the bigger person in every adverse event that you may encounter: You The Other Person Observer Whole System The ability to switch points of view and take multiple perspectives of a situation or experience is a crucial element of one's "inner game" of performance and one we should take charge of more. Find out how they are different and how you can use them in dealing with situations and helping other people be bigger persons as well.