In this episode, Phil digs into one of the hardest parts of running and growing a business: leading through change. He shares real world stories from his years running an IT consulting business, from introducing ergonomic keyboards to resistant teams, to overhauling document management systems, to navigating the painful shift from hourly billing to block hour retainers. He unpacks why people resist change, how ego complicates leadership decisions, and the practical steps every business owner ...
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In this episode, Phil digs into one of the hardest parts of running and growing a business: leading through change. He shares real world stories from his years running an IT consulting business, from introducing ergonomic keyboards to resistant teams, to overhauling document management systems, to navigating the painful shift from hourly billing to block hour retainers. He unpacks why people resist change, how ego complicates leadership decisions, and the practical steps every business owner ...
In this episode Phillip opens up about one of the hardest realities in business, turnover. From losing key people without warning to realizing he was managing out of fear, he shares how those painful lessons reshaped his leadership. He walks through practical steps he learned over time, documenting institutional knowledge, creating overlapping roles, rewarding longevity, and easing client transitions. With honesty and humor, he talks about the human side of running a company, how every depart...
The Calling and the Climb
In this episode, Phil digs into one of the hardest parts of running and growing a business: leading through change. He shares real world stories from his years running an IT consulting business, from introducing ergonomic keyboards to resistant teams, to overhauling document management systems, to navigating the painful shift from hourly billing to block hour retainers. He unpacks why people resist change, how ego complicates leadership decisions, and the practical steps every business owner ...
