In this episode of The Calling and the Climb, Phil shares the unexpected way humor and creativity shaped his business journey. What started as skits, church banquets, and youth group dramas eventually became a powerful marketing tool that helped him stand out in a serious, buttoned-up legal industry. From creating the wildly popular “Bill and Phil Show” for attorneys across the country to learning how laughter builds connection, this conversation explores how God can develop gifts in one seas...
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In this episode of The Calling and the Climb, Phil shares the unexpected way humor and creativity shaped his business journey. What started as skits, church banquets, and youth group dramas eventually became a powerful marketing tool that helped him stand out in a serious, buttoned-up legal industry. From creating the wildly popular “Bill and Phil Show” for attorneys across the country to learning how laughter builds connection, this conversation explores how God can develop gifts in one seas...
How to Have Customer Service Worth Charging More For
The Calling and the Climb
26 minutes
1 month ago
How to Have Customer Service Worth Charging More For
Customer service isn’t just a task, it’s a mindset. In this episode, Phil explains why great service can outperform sales and marketing, and how small personal touches create long-term loyalty. He shares practical keys like personalizing your approach, communicating clearly, reading your clients, and cooling off before responding. Phil also tells the story of the 2010 Nashville flood and how his team kept clients running during a crisis, proving the power of going the extra mile. This episode...
The Calling and the Climb
In this episode of The Calling and the Climb, Phil shares the unexpected way humor and creativity shaped his business journey. What started as skits, church banquets, and youth group dramas eventually became a powerful marketing tool that helped him stand out in a serious, buttoned-up legal industry. From creating the wildly popular “Bill and Phil Show” for attorneys across the country to learning how laughter builds connection, this conversation explores how God can develop gifts in one seas...
