Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
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Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
#16 Andy Wirtner: PlainsCapital Bank - Service Cloud Voice\AWS Contact Center
The CRM Success Show
59 minutes
7 months ago
#16 Andy Wirtner: PlainsCapital Bank - Service Cloud Voice\AWS Contact Center
Featured: Andy Wirtner, SVP Director, Banking Solutions PlainsCapital Bank. Andy is SVP Director, Banking Solutions at PlainsCapital Bank & has spent almost 14 years with the bank working his way up from Credit Analyst back in 2011. Andy’s team of 4 supports a Salesforce org of around 775 users, spanning Sales, Service, and some Marketing Cloud. The team is turning the Salesforce platform into the bank’s go-to system for digital transformation. Talking with the people who own the ...
The CRM Success Show
Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
