Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
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Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
#27 Rob Lajeunesse - Angi: Einstein, AI & Service Cloud Voice
The CRM Success Show
1 hour 7 minutes
1 month ago
#27 Rob Lajeunesse - Angi: Einstein, AI & Service Cloud Voice
Featured: Rob Lajeunesse As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms. His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations. His team has successfully executed four major Salesforce mi...
The CRM Success Show
Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy. Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...
