In this podcast episode, Jennifer from Curly Girls Obsessions shares a deeply personal and candid story about her challenging experience with an international hair extension supplier in India. She details the complex journey of building her Adored Signature Hand Tied hair extension business, navigating difficult business relationships, dealing with unprofessional behavior, and ultimately overcoming significant obstacles through persistence, strategic communication, and unwavering determination.

Timestamped Overview

00:00 - 00:28:54 - Introduction and Background

00:00 - 00:05: Jennifer introduces herself and her businesses: Adored Salon and Adored Signature Hand Tied Hair Extensions.

00:05 - 00:15: Overview of topics covered in the podcast, not limited to curly hair.

00:15 - 00:28: Discussion of a previous podcast focused on business and questions gathered from social media regarding dealing with haters.

00:28:54 - 00:31:00 - The Landscape of Reviews and Haters

00:29:00 - 00:36: Jennifer reflects on the evolution of reviews, citing experiences with trolls and online negativity.

00:36 - 00:50: Shares an anecdote about a Google review regarding a front desk employee's shampooing technique.

00:31:00 - 00:37:10 - Starting Adored Signature Hand Tied Hair

00:50 - 01:15: Introduction to the beginning of her journey with sourcing hair from India, discussing the religious and cultural practices behind hair donation.

01:15 - 01:30: Highlights the challenges of finding a reliable supplier in India amidst the hair business landscape.

00:37:10 - 00:48:20 - Supplier Relationships and Challenges

01:30 - 01:55: Details the experience with her first supplier, Woody, including initial successes and escalating tensions.

01:55 - 02:20: Discusses issues with product quality and communication breakdowns, especially during COVID delays.

00:48:20 - 01:04:00 - Crisis Management

02:20 - 02:45: Outlines the dramatic events leading to a breakdown of the supplier relationship, including money wired and product failures.

02:45 - 03:10: Describes her decision to reach out to the supplier's family for resolution and the eventual succession to a new supplier.

01:04:00 - 01:20:00 - Finding a New Supplier

03:10 - 03:30: Discusses the lengthy process of working with a new supplier to perfect the product.

03:30 - 03:45: Celebrates the decision to cut ties with the problematic supplier and the relief that followed.

01:20:00 - 01:36:00 - Reflections and Resilience

03:45 - 04:05: Shares insights on the importance of resilience and learning from difficult experiences to grow as a business owner.

04:05 - 04:20: Reflects on dealing with negative reviews and her evolving approach to criticism.

01:36:00 - 01:50:00 - The Impact of Haters

04:20 - 04:40: Receives a confusing three-star Google review from a past supplier.

04:40 - 04:55: Analyzes the absurdity of the review and reflects on how she has grown since the supplier relationship.

01:50:00 - 02:05:00 - Conclusion and Key Takeaways

04:55 - 05:15: Summarizes the podcast's main points: haters exist, but focusing on loyal customers is essential.

05:15 - 05:30: Encourages determination and self-motivation in pursuing business goals, regardless of external negativity.

02:05:00 - 02:08:00 - Closing Remarks

05:30 - 05:45: Thanks listeners and encourages them to subscribe and share the podcast.

05:45 - 06:00: Promises to return with more insights in the following episode.