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The Delighted Customers Podcast with Mark Slatin
Mark Slatin | The Agile Brand
157 episodes
4 days ago
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Show more...
Management
Business
RSS
All content for The Delighted Customers Podcast with Mark Slatin is the property of Mark Slatin | The Agile Brand and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Show more...
Management
Business
Episodes (20/157)
The Delighted Customers Podcast with Mark Slatin
# 150 Delta’s AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?
4 days ago
27 minutes 43 seconds

The Delighted Customers Podcast with Mark Slatin
#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service
1 week ago
27 minutes 40 seconds

The Delighted Customers Podcast with Mark Slatin
Introducing The Jordan Harbinger Show
1 week ago
2 minutes 20 seconds

The Delighted Customers Podcast with Mark Slatin
#148 Rethinking AI Strategy in Customer Experience
2 weeks ago
32 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management
3 weeks ago
27 minutes 57 seconds

The Delighted Customers Podcast with Mark Slatin
#146 Balancing Agentic AI and Human Connection in the Contact Center
1 month ago
34 minutes 31 seconds

The Delighted Customers Podcast with Mark Slatin
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
1 month ago
35 minutes 7 seconds

The Delighted Customers Podcast with Mark Slatin
#144 From Data to Dollars: How Customer Value Drives Business Growth
1 month ago
33 minutes 10 seconds

The Delighted Customers Podcast with Mark Slatin
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert
1 month ago
33 minutes 5 seconds

The Delighted Customers Podcast with Mark Slatin
#142 Leadership Blind Spots and How to Avoid Them
2 months ago
30 minutes 36 seconds

The Delighted Customers Podcast with Mark Slatin
#141 Designing for Trust: Building Confidence from First Click to Last Mile
2 months ago
30 minutes 25 seconds

The Delighted Customers Podcast with Mark Slatin
#140 Measuring the True Cost of Negative Customer Experiences
2 months ago
30 minutes 9 seconds

The Delighted Customers Podcast with Mark Slatin
#139 Client Onboarding and The Trust Equation - Part 2 of 2
2 months ago
33 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#138 Client Onboarding and The Trust Equation-Part 1 of 2
2 months ago
31 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs
3 months ago
33 minutes 21 seconds

The Delighted Customers Podcast with Mark Slatin
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course
3 months ago
17 minutes 22 seconds

The Delighted Customers Podcast with Mark Slatin
#135 Emotional Imprinting and the Future of Experience Management
3 months ago
30 minutes 44 seconds

The Delighted Customers Podcast with Mark Slatin
#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX
3 months ago
30 minutes 19 seconds

The Delighted Customers Podcast with Mark Slatin
#133 Future of Agentic AI: Transforming Customer Journeys
4 months ago
29 minutes 28 seconds

The Delighted Customers Podcast with Mark Slatin
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience
4 months ago
30 minutes 4 seconds

The Delighted Customers Podcast with Mark Slatin
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.