The Fan Experience EXPERIENCE Podcast

EXPLORE

Society & Culture

Health & Fitness

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/d8/54/46/d8544615-084a-c242-8dd8-383d98ad872f/mza_18116659911584011706.jpg/600x600bb.jpg

The Fan Experience EXPERIENCE Podcast

Mark Bradley & Darren Young

46 episodes

6 months ago

Digital innovation is capable of supporting engagement and attendance growth at every single touch point on the fan journey but this special episode takes a step further and explores what AR (Augmented Reality) could do to revolutionise the experience at your stadium on a match day. Our guest is Wilman Vergara from Knosis: a trailblazer in the fan engagement technology industry dedicated to providing personalised insights and solutions through advanced data analytics and Augmented Reality (AR...

Show more...

All content for The Fan Experience EXPERIENCE Podcast is the property of Mark Bradley & Darren Young and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Digital innovation is capable of supporting engagement and attendance growth at every single touch point on the fan journey but this special episode takes a step further and explores what AR (Augmented Reality) could do to revolutionise the experience at your stadium on a match day. Our guest is Wilman Vergara from Knosis: a trailblazer in the fan engagement technology industry dedicated to providing personalised insights and solutions through advanced data analytics and Augmented Reality (AR...

Show more...

Episodes (20/46)

The Fan Experience EXPERIENCE Podcast

Special Partner Edition: Digital Fan Engagement (Wilman Vergara & Knosis)

Digital innovation is capable of supporting engagement and attendance growth at every single touch point on the fan journey but this special episode takes a step further and explores what AR (Augmented Reality) could do to revolutionise the experience at your stadium on a match day. Our guest is Wilman Vergara from Knosis: a trailblazer in the fan engagement technology industry dedicated to providing personalised insights and solutions through advanced data analytics and Augmented Reality (AR...

6 months ago

36 minutes

The Fan Experience EXPERIENCE Podcast

Special Episode: Fan Experience & Attendance Growth in Women's Football

This special episode of our podcast explores the role of fan experience in growing attendances in women's football. Joining Darren and Mark to discuss the opportunities for fan centricity in the women's game are two practitioners of renown: Durham Women's Chief Operating Officer Mark Donnelly and Worcester City Women owner Nicole Allison. Each club is at a key stage of its growth journey. Durham Women's unique fan-driven approach has seen attendances rocket over the 12 years since they ...

8 months ago

45 minutes

The Fan Experience EXPERIENCE Podcast

Season 4: Episode 8: Richard Knight (Exeter City)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast from the Fan Experience Company. We've been creating world class experiences and driving up attendances since 2005. Yes, that's right, it's our 20th anniversary this year and, soon, you'll be able to come and see us in the flesh on our roadshow. Keep checking www.fanexperienceco.com and @fanexperienceco (X & Bluesky) for details. This season's guests are all great value. Their clubs achieved a Gold Award in the 2023/2...

8 months ago

35 minutes

The Fan Experience EXPERIENCE Podcast

Season 4: Episode 7: Christine Roberts (Tranmere Rovers)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that follows the fan journey and, through chats with experience practitioners, shows you how a great fan experience drives up attendances (and revenue generally). We know this season's guests are good value because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). And, because they take a strategic approach to fan experience, they are rewarded with increasing ...

9 months ago

44 minutes

The Fan Experience EXPERIENCE Podcast

Season 4: Episode 6: Shaun Lockwood (Club Doncaster)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that celebrates the power of great fan experiences: an army of walking ambassadors for your club and a proven route to filling your stadium week in week out. We bring you chats with some of the UK's most experienced and interesting fan experience practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). And, because they ta...

9 months ago

36 minutes

The Fan Experience EXPERIENCE Podcast

Season 4: 2024 Christmas Special

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). This is the Christmas Special: the bumper double album hour-long episode...

11 months ago

47 minutes

The Fan Experience EXPERIENCE Podcast

Season 4 / Episode 5: Graham Whittaker (Walsall FC)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). In the fifth episode of our 4th season, Darren and Mark from The Fan Exp...

11 months ago

40 minutes

The Fan Experience EXPERIENCE Podcast

Season 4: Episode 4: Anthony Emmerson (Stoke City)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). In the fourth episode of our 4th season, Darren and Mark from The Fan Ex...

11 months ago

35 minutes

The Fan Experience EXPERIENCE Podcast

Season 4 / Episode 3: Dan Pippen (Plymouth Argyle)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). In the third episode of our 4th season, Darren and Mark from The Fan Exp...

1 year ago

38 minutes

The Fan Experience EXPERIENCE Podcast

Season 4 / Episode 2: Robyn Kennerdale (Huddersfield Town)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). In the second episode of our 4th season, Darren and Mark from The Fan Ex...

1 year ago

35 minutes

The Fan Experience EXPERIENCE Podcast

Season 4 / Episode 1: Liam Scully (Lincoln City FC)

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis. Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). Our first episode gets us off to the best possible start: a chat with on...

1 year ago

35 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 12: After the Game

Join Mark, Darren and regular guest Alasdair Crawley (of Fanbase) on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience. This is the final episode of Season 3 and, to wrap things up, we explore what happens after the game. As you can imagine, a lot of this is about digital comms, so who better to add extra quality to proceedings than our good friend Alasdair! Check out the accompanying episode blog and the Fan Journey intro blog (both app...

1 year ago

28 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 11: Leaving the Venue

Join Mark, Darren and Juan Bradley - one of our most experienced fan experience assessors - on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and often trips up too). On this occasion, we look at the experience of leaving the venue. If you thought there was little to discuss, you might be surprised at some of the issues and opportunities we cover. Check out the accompanying episode blog and the Fan Journey intro blog (both appear bel...

1 year ago

30 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 10: During the Game

Join Mark, Darren and Sales Sharks' Operations & Fan Experience Manager Joshua Haywood on the latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and tries to make it the best it can be). On this occasion, we look at the fan experience during the game with a practitioner who's taking one of Premiership Rugby's two northern teams to new heights off the pitch.. Check out the accompanying episode blog and the Fan Journey intro blog (both appe...

2 years ago

36 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 9: Pre-Game

Join Mark, Darren and our latest guest Anthony Emmerson (Head of Supporter Experience) on the latest episode of the Fan Experience Experience. On this occasion, we look at the fan experience inside the stadium before the main event with a practitioner whose knowledge of supporter engagement and experience is unsurpassed. Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter...

2 years ago

30 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 8: Food and Drink

Join Mark, Darren and our latest guest commentator and presenter Charlotte Richardson (from BBC 5Live, Final Score and Talksport) Enjoy a half hour with us as we discuss why food and drink is so important to the fan experience, what great looks like (and could look like) and then dive into a large apple crumble and custard. Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twit...

2 years ago

31 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 7: Buying Merchandise

Join Mark, Darren and our latest guest (and co-author of the Fan Journey Model) Geoff Wilson, as we talk about the next 'touch point' that comes into view. Enjoy a half hour with us as we discuss everything related to Retail / Merchandise: a key part of the sports event experience these days. Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com or via ...

2 years ago

31 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 6: Outside the Venue

Join Mark, Darren and our new team member Gemma Avery, as we explore the next 'touch point' of the Fan Journey Model, launched earlier this year by the Fan Experience Company (in partnership with Geoff Wilson). Enjoy a half hour with us as we discuss everything related to 'Outside the Venue'. Among other things, we explore the fan zone concept and how it's become a basic expectation for fans and event attendees these days. Check out the accompanying blog (which has a special extra fea...

2 years ago

30 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 5: Getting to the Game

Join Mark, Darren and our regular guest, Fanbase's Ali Crawley as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson). Enjoy a half hour with us discussing getting to the game and how, for more fans than you might imagine, it's a really key touch point. Check out the accompanying blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contact...

2 years ago

32 minutes

The Fan Experience EXPERIENCE Podcast

Season 3: Episode 4: Digital Communications

Join Mark, Darren and a special guest, Scott Goodacre, from The Online Rule, as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson). Enjoy a half hour with us discussing digital communications and how it can help your club or event to drive attendance through better engagement, recruitment and retention. Check out the accompanying blog and the Fan Journey intro blog (both appear below) & let ...

2 years ago

29 minutes