Conflict is one of the hardest parts of running a business, being in community, and honestly—being a human. In this episode, Jenna breaks down a healthy, grounded, four-step framework for having hard conversations without spiraling into anger, passive-aggressiveness, or resentment. After witnessing multiple conflict blowups in a single week, she wanted to share the exact method she personally uses (and teaches) to approach conflict with clarity and compassion.

Most people avoid conflict because they’re afraid of how the other person will react. But conflict doesn’t have to be chaotic or destructive. In fact, when handled well, it can strengthen relationships, clean up misunderstandings, and create a healthier foundation in both your personal life and your business.

Jeni walks you through:

✨ The 4-Step Conflict Framework

1. Lead with how you felt
   Why starting with your emotional experience (not accusations) sets the tone for a productive conversation.
2. Share the behavior or situation you observed
   How to frame what happened without blaming, attacking, or assuming intent.
3. Invite their perspective
   The importance of listening, seeking clarity, and truly hearing how they understood the situation.
4. Collaborate on “How can this feel good for both of us?”
   The step most people skip—and why it’s the actual key to resolution and long-term trust.

Jeni also shares insights on:

• The exhaustion of carrying anger
• Why passive aggression (hello, Minnesota!) doesn’t get you anywhere
• When conflict patterns show you it’s time to walk away from a relationship
• The importance of emotional self-regulation, especially as a leader
• The only two things you ever truly have control over in a conflict: how you feel and how you react

This episode is an invitation to hold your power, speak honestly, and build relationships based on truth—not assumption. Whether you’re navigating conflict with a client, coworker, partner, or friend, this simple process will help you approach the conversation with confidence and compassion.