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In this episode, Jeff welcomes back Sherwood Cook II of Royalty Auto. Sherwood talks about the challenges he's had with technician recruitment and stresses the importance of inspiring young techs through programs like their Junior Technician Night. Jeff and Sherwood also talk about industry-wide issues with parts quality, availability, and the increasing difficulty of repairs. Their conversation highlights how these factors impact shops and customers.
Timestamps:
00:00 Preserving the Legacy & Striving for Excellence
00:33 Christmas Break & Personal Reflections
02:21 Surviving Canadian Winters: Funny Stories
03:30 Junior Tech Night: Growing the Next Generation
04:48 New Stations & Engaging Kids in the Trades
05:55 Making Electrical Training Fun for Kids
07:19 Spotting Future Superstars at Tech Night
09:03 Giveaway Stories: Toolkits, Nerf Guns & Kids Negotiations
13:00 The Decline of Hands-on Skills & Why It Matters
16:20 Trades Skills Shortages: Opportunities and Concerns
18:41 The Role of AI: Is It Replacing Technicians?
20:14 Shop Pricing, Value, and Why Craftsmen Stand Out
27:04 OE vs. Aftermarket Parts: Quality and Supply Issues
32:06 Parts Availability Crisis: ABS Modules & TipM Odds
36:17 Aftermarket Solutions: Salvaging Unrepairable Cars
42:08 TRP Parts: Challenges with Used Components
46:32 The Hackers Behind Module Repairs: Sharing Knowledge
51:11 True Value in the Repair Industry: Pricing Your Work
54:39 Learning to Charge Appropriately for Your Service
59:11 Side Work: Garage Repairs vs. Shop Experience
1:01:46 Shop Insurance & Customer Protections
1:03:17 Nuggets for Shop Owners: Value, Markup, & Relationships
1:08:06 Building Value: Pickup, Washes, Roses & More
1:11:42 Price vs. Craftsmanship: Which Arena Will You Play In?
1:18:14 Goals for 2026 & Launching a Training Website
1:20:11 Training Events: Vision, Asta, and Promotion Strategies
1:29:22 Social Media’s Role: Reaching the Next Wave of Techs
1:33:20 Never Stop Learning: Lessons for Young and Veteran Techs
1:34:57 Final Messages: Legacy, Responsibility, and Growth
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In this episode, Jeff Compton sits down with the one... the only.... Eric the Car Guy! His YouTube Channel has impacted millions of technicians over the years and one of those was the host of this podcast...Jeff. Today, they talk about Eric's story from dealership technician to YouTuber, highlighting the setbacks that shaped his career and his drive to empower others. They also discuss the challenges facing today's automotive industry, including the need for mentorship and apprenticeship programs, common misconceptions about flat rate pay, and the importance of valuing technicians as professionals.
Timestamps:
00:00 Introduction – Eric’s Early Shop Life & Pay Structures
02:05 Flat Rate, Shop Culture, and Getting Fired
07:36 The Legend Coupe Story & Being Let Go Over $900
13:00 Teaching Himself Video and Moving into YouTube
19:37 Giving Away the “Secrets” & Empowering Customers
24:13 Burnout, Losing the Shop, and Starting Over
33:35 Dealing with Haters & The Power of the Audience
39:18 Building a Community & Inspiring the Next Generation
46:05 Apprenticeships, Mentorship, and Industry Change
54:10 The Problem with Flat Rate Pay & Technician Expectations
1:02:30 Self-Taught vs. Formal Mentorship in Automotive
1:10:03 What’s Next for Eric The Car Guy? Future Content & Inspiration
1:15:54 Final Reflections and Advice for Aspiring Techs
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In this episode, Jeff is joined by John Firm and Rick White where they discuss growth and success in the automotive industry. Rick talks about the importance of having a coach and staying curious, humble, and open to new ideas. John and Rick also speak on the challenges unique to fleet shops versus traditional retail shops. To help, they share advice on pricing, marketing, and building strong business relationships.
Timestamps:
00:00 "Reflection on Hosting Growth"
04:42 "Ask or Stay Ignorant"
07:05 Car Troubleshooting: Fuse vs. Diagram
10:11 Effective Communication in Auto Repair
12:42 Business Coaching Insights
19:03 "Competing on Price Dangers"
19:26 "Prioritizing Strategy Over Savings"
23:08 Labor Rates and Mix Reevaluated
28:28 "How to Beat AutoZone"
31:47 Survival Over Greed
33:51 "Challenges in European Auto Repair"
38:31 "Maintain Control, Avoid Dealers"
40:08 "Coaching Accountability and Honesty"
44:13 "Helping a Client in Need"
48:02 Advice for New Technicians
51:00 "Integrity in Auto Repair"
53:43 "Talking About John and Canada"
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In this episode, Jeff sits down with Sunny Massera. Sunny is a self-taught service manager that went from dabbling with cars to building high-end custom Broncos. He talks about why it's important to seek out people with greater skill to keep growing. Sunny also discusses the challenges of business ownership in the automotive world and talks about lessons learned from running his own shop. Jeff and Sunny also speak on the high expectations and pressures involved in custom car builds and mentoring young technicians.
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Timestamps:
00:00 "Early Passion for Fixing Cars"
09:33 Underappreciated Work and Mismanagement
14:34 "Passion Meets Expectation in Craft"
16:14 From Selling to Building Cars
21:23 "Job Frustration and Judgment"
27:28 Lifelong Learning in Trades
33:17 Distractions and Smoking Breaks
40:36 "From Carburetors to Convenience"
42:58 "GTOs, Broncos, and Value"
50:31 Truck Modification Causes Failure
55:53 "Faulty Steering on Work Vans"
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In this episode, Jeff Compton is joined by Check Engine Chuck and Brian Gauthier. Chuck and Jeff talk about the importance of investing in service information and ongoing education. They also speak on how sharpening diagnostic skills can change a technician's role and reputation. Brian also shares his experience transitioning from routine mechanical work to more advanced diagnostics. He also opens up about the challenges of working in a small-town shop with limited resources.
Timestamps:
00:00 "Chuck's Impact on Attendance"
08:13 "Better Than the Dealer"
12:00 "Cost Differences in Workplaces"
19:05 "Learning Effective Car Repairs"
23:23 Shifting Perspectives Shape Outcomes
29:01 "Chuck's Generosity and Frustrations"
32:11 Gatekeeping for Change
38:37 "Growth Through Focused Free Time"
45:06 "No Sleep, Still Driving"
47:48 "Transforming Through Mindset Shift"
54:52 Car Conversion Issues Explained
01:02:01 Daily Learning with Eric O.
01:04:52 Struggles with Subaru Diagnostics
01:12:35 "No Communication, Programming Risk"
01:17:23 Bridging Technician and Management Gaps
01:21:43 "Unexpected Generosity and Change"
01:24:50 "Tech Confusion and Programming Chat"
01:34:17 "Refining a Diagnostic Process"
01:35:04 "Industry Impact"
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In this episode, Jeff Compton sits down with Tony Martinez who was the AAPEX Technician of the Year. Tony shares his perspective on mentorship in the automotive industry and the importance of team culture over individual performance. He and Jeff talk about the value of constantly learning and ASE certifications. They also discuss the growing need for open access to service information and support for the Right to Repair Act.
Timestamps:
00:00 "Teamwork and Growth Insights"
10:21 "Learning Extreme Ownership"
15:58 "Path to Becoming an A Tech"
20:45 ASE Test Prep Insights
22:32 "Pursuing Manufacturing Apprenticeship Early"
29:11 "Engine Assembly and Keystone Pipeline"
33:52 "Building Mastery Over Quick Fixes"
43:10 "Workshop Workflow and Logistics"
47:58 "Patience and Perseverance in Challenges"
50:29 "Perseverance and Problem-Solving"
59:27 "Company Culture Drives Success"
01:03:59 Sherwood Family: Teaching Automotive Skills
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In this episode, Jeff Compton is joined by Dutch Silverstein and his daughter Ana. Dutch brings up the differences of a transaction-based vs relationship-based business model, urging shop owners to pursue what aligns with their personal values and long-term goals. The conversation highlights the need for self-reflection and sacrifice when considering shop ownership, as well as the dangers of lowering standards in the industry.
Timestamps:
00:00 Celebrating Your Return
03:50 Family-Owned Automotive Safe Haven
07:57 Car Repair Frustrations Persist
11:43 Mechanic Reputation and Trust
14:40 Mechanic's Business Growth Journey
16:52 Personal Betrayal in Safe Space
20:25 "Coaching Costs and Industry Influence"
25:51 "Pursuing Integrity Every Day"
28:49 "Sacrifice for Future Success"
31:10 "Boost Productivity, Build Wealth"
35:13 Work Ethic and Presence
37:00 "Training Wheels Off Moment"
42:23 "Self-Reflection for Business Growth"
43:38 Understanding Business Metrics & Decisions
46:31 Avoiding Pitfalls in Business Growth
50:25 "Unpaid Work Clarification"
53:21 Empowering Technicians for Success
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In this episode, Jeff Compton welcomes Chuck Mitchell, this year's APPEX Giveaway Winner from the Changing the Industry Podcast with Lucas Underwood and David Roman. Chuck shares his story of how he got into the industry from fleet management and parts retail to shop ownership. He's passionate about the current technician shortage and helping younger generations. He and Jeff talk about the importance of cross-industry collaboration among local shops, the need for better training and information access, and the value of mentoring new technicians to create a more sustainable future for the automotive industry.
Timestamps:
00:00 Meet Chuck Mitchell
06:39 "Friend's Growth in Dealerships"
15:05 Balancing Business and Compassion
17:06 Shop Ownership Challenges
22:58 "Building Confidence Through Understanding"
30:19 Improving Industry and Supporting Workers
34:07 Tech Career Paths in Shops
36:44 "EV Direction and Innovation"
43:25 "Reviving Craftsmanship in Auto Industry"
48:24 "Vehicle Repair Challenges Persist"
52:18 Customer Service and Accountability
01:00:09 "AI, VR, and Cost Challenges"
01:03:39 "Nurturing Young Techs"
01:11:31 "Industry Growth Through Connection"
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In this episode, Jeff Compton is joined by Check Engine Chuck and Ryan Mullen for a conversation about the realities of working in automotive diagnostics. Ryan tells the story of being homeless and in addiction to becoming a sought-after diagnostician, emphasizing the importance of networking and community for professional growth. Check Engine Chuck highlights the power of persistence in tackling complex vehicle problems and the need to continually invest in skills and tools. They also talk about shop politics, technician shortages, and the rewards—and challenges—of building a career in the modern auto repair industry.
Timestamps:
00:00 The Power of Networking
07:13 "Homelessness to Triumph Story"
14:42 Valuing Talent in Industry
18:04 Balancing Work and Family Time
25:23 DRB3 vs. Y Tech Challenges
30:59 "Frustration, Help, and Connection"
36:37 "Patent Dispute and YouTube Fallout"
37:18 "My Tool is the Best"
43:58 "Discovering His Channel Journey"
49:55 Building Connections Through Snapchat
58:33 Addiction, Trauma, and Crime Connection
59:17 Changing Perspectives on Redemption
01:09:09 "Duralast Crank Sensor Solution"
01:12:05 Sequoia Airbag Sensor Fix
01:19:43 "Elite Techs Gather at Vision"
01:21:40 "Adapting Business for Success"
01:28:44 Diagnostic Tech Shortage Crisis
01:32:16 "No Ceiling for You"
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In this episode, Jeff is joined by David Peacock, a mobile mechanic based in Calgary, Alberta. David talks about his life as a subcontractor, pointing out it's pros and it's cons. He's had plenty of run-ins with harsh Canadian winters and long commutes. They also bring up the current tech shortage and what needs to happen to see it improve.
Timestamps:
00:00 Fort McMurray: Canada's Boom Town
08:28 Leaving Toxic Work Environments
13:57 "Embracing Mobile Work Independence"
17:29 "Automotive Collaboration Challenges"
25:32 Fleet Operating Costs Insights
30:14 Truck Inspections and Frame Issues
35:05 Dealer Warranty Issues Persist
38:22 "Commission-Based Confusion in Charges"
46:06 "Vacation Saved, Gratitude Earned"
52:41 Oil Change Frustrations
57:27 Autel Remote Shop Experience
01:01:35 TPMS Tool Usage Tips
01:07:15 "Low-Maintenance Generational Drivers"
01:10:31 Miscommunication Leads to Customer Frustration
01:20:38 "Advisor Weakness in Auto Industry"
01:23:41 Understanding Oil Leak Perceptions
01:27:49 "Choosing Stability Over Ambition"
01:36:03 Experience Doesn't Guarantee Mastery
01:39:20 Start Small, Build Understanding
01:43:13 "Technician Time and Process"
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In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections).
Timestamps:
00:00 "Community and Growth in Industry"
06:40 Shop Efficiency and Cost Challenges
14:53 Building Trust Over Efficiency
20:29 Adapting to New Shop Systems
21:59 Cloud Transition and Data Security
31:02 Proactive Customer Care Benefits
36:46 Enhancing Customer Journey Communication
38:03 Overbooking Risks in Auto Shops
46:59 Defining "Fair" in Business Pricing
51:42 "Decisions Driving Customer Experience"
53:59 "Powerful Customer-Focused Tech Support"
01:01:47 Truthful Advocacy Without Tough Spots
01:08:03 Seamless Business Transition Process
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In this episode, Jeff welcomes Sherwood Cook II and Sherwood Cook III of Royalty Auto for an in-depth conversation at ASTA 2025. The trio highlights the importance of advocacy in the automotive industry, emphasizing honest communication and putting the customer’s safety and best interests first. They discuss the current challenges facing independent shops, from the technician shortage to the escalating costs of tools and access to training, and explore ways to attract and retain the next generation of technicians.
Timestamps:
00:00 "Safety Over Inconvenience Prioritized"
05:41 "Rapid Channel Success Explained"
11:12 "Sharing Training for Struggling Techs"
18:27 "Passion for Lifelong Training"
22:16 Micah's Creative Remote Control Hack
30:24 Streamlined Auto Service Conversations
35:31 "Assessing Vehicle Needs Insightfully"
39:45 The Dilemma of Discounting
43:11 "Practical Repairs Over Perfection"
48:44 Passionate Mechanic's Reflection
57:09 "Mentors, Survival, and Tool Humor"
01:00:51 "First Tools and Truck Shop"
01:04:14 Budget Tools vs Premium Quality
01:08:34 Bought Used Scanner, Regret Depreciation
01:14:47 Tech Industry Workforce Shortage
01:22:30 Hands-On Summer Skills Camp
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This episode was recorded at the ASTA Expo in Raleigh, North Carolina. You should go next year!
Jeff Compton, Ethan Whidden and Stacy Black from Promotive have a conversation about how Promotive is now using AI with their virtual recruiter, Paige, to pre-screen candidates around the clock and ensure no great technician is unhappy at work. They also talk about how both shop owners and technicians need a good shop culture, continued training, and flexibility in benefits like PTO and four-day workweeks.
Timestamps:
00:00 Recording at ASTA Expo - Looking Forward to AAPEX
08:02 Shop Culture and Expectations
15:29 "Missing the Shop Dogs"
18:13 Embrace Continuous Technical Training
25:55 Headset Restrictions Spark Workplace Debate
29:52 "Prioritizing Safety Under Pressure"
36:01 Shop Owners' Hiring Frustrations
37:06 Hiring: Reputation and Compatibility Insights
45:46 Decision-Making and Consultation Process
47:27 Balancing Tech and Shop Perspectives
54:44 "Service Advisors Need Empathy Training"
58:27 Effective Brake Maintenance Communication
01:03:38 Aligning for Industry Improvement
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In this episode, Jeff Compton is joined by Joel McLearn, shop owner from Nova Scotia. Today, he and Jeff get into the nitty-gritty shop management conversation from decisions about hiring and firing, to handling parts quality and pricing, and navigating the emotional side of customer service and business partnerships. And wait till you hear about the car battery incident!
Timestamps:
00:00 It's Getting COLD in Canada!
20:26 Confusion in Brake Inspection Practices
30:19 "Effective Rust Prevention Techniques"
31:47 Enduring Ford Engine Issues
51:17 Minimum Charges in Service Industry
56:28 Embarrassing Car Battery Incident
01:12:58 Bridging Dealer-Aftermarket Divide
01:21:30 Choosing Cost-Effective Car Repair
01:24:00 Car Emission Testing Process Updated
01:39:44 Effective Communication Strategies
01:47:40 Misleading DVI Practices at Dealerships
01:56:29 Proving Value Through Repairs
02:06:51 Service Advisor Accountability Required
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In this episode, Jeff is joined by Mathieu Patenaude, a mobile heavy truck technician from the Ottawa area. Mathieu shares his journey from working for a school bus company to running his own mobile diagnostic business, explaining the challenges of adapting to rapidly changing truck technology and industry standards. They both talk about the challenges of working in harsh Ottawa winters, the unique demands of fleet maintenance, and the importance of thorough diagnostics and road-testing in the trucking world.
Timestamps:
00:00 Ottawa Business Overview with Matthew
06:08 Old School Car Troubleshooting
13:03 Ottawa's Troubled Transit Project
16:57 Parking Lot Truck Challenges
21:34 Trailer Safety Overload Experience
26:20 Renting Trucks vs. Specialized Equipment
35:11 Pursuing a Career with Mercedes?
37:16 "Tech Diagnostics: Knowledge Builds Over Time"
43:47 Rising Door Rates in Canada
47:29 "Shop Pranks with FUE Cans"
56:12 "Rethinking Trade Apprenticeships"
58:15 "Encouraging Thoughtful Problem Solving"
01:08:05 Importance of Failure Analysis
01:08:43 Incomplete Failure Analysis Practices
01:15:40 Procrastinating Vehicle Maintenance Woes
01:20:54 Changing Car Culture Impacting Youth
01:25:32 Paving His Own Path
01:30:48 Tech Distractions in the Workplace
01:39:01 Transmission Fluid Level Check Process
01:45:46 Handle Both Car Batteries
01:47:07 Critiquing from an Ivory Tower
01:51:39 Hidden Car Defects Dilemma
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In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.
00:00 Meet Marshall Sheldon
06:02 "Mentorship to Independence"
13:49 Personable Candidates over Technical Skills
19:46 Advocating For Technician Training
24:04 Employee Retention Through Treatment
28:43 Certificate of Qualification Reflections
37:18 "Mechanic's Night Shift Challenges"
41:11 Entrepreneurship: Balancing Risk and Reward
43:55 Innovative Technician's Essential Impact
49:03 Rework Incentives: Fair or Not?
54:31 Budgeting Training Costs
01:03:50 "Stop Performing DVI for Free"
01:07:35 Improving Advisor Communication Skills
01:11:07 "Three-Year Engine Warranty Assurance"
01:16:38 Hands-On Mechanical Training Guidance
01:22:12 "Commitment to Quality Repairs"
01:31:04 Autel vs. Zeus Tool Dilemma
01:33:11 Auto Programming with Autel Device
01:38:16 Dealership Mentorship and Financial Guidance
01:45:52 Jeep Module Issue and Dealer Solution
01:48:20 LinkedIn: Showcasing Technical Professionalism
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In this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.
Check out the Limitless Leadership Podcast with Josh Parnell HERE
Sign up for the ASTA Expo happening September 25-28 HERE
00:00 Technician Retention Beyond Pay
09:19 "Effective Leadership: Embrace One-on-Ones"
13:11 "Now is the Time"
17:22 "Safety, Trust, and Clarity"
26:11 "Culture and Pride in Work"
29:09 Empowering Lives Through Auto Repair
34:35 "Embracing Life's Lessons"
39:36 Empowering Leaders Through Coaching
43:51 Instincts and Individual Methods Matter
52:10 Teaching Enhances Understanding
54:22 Empowering Change Through Questions
01:01:20 Prioritizing Friendship in Workplaces
01:05:32 Foundation Through Core Values
01:11:19 Service Mindset vs. Problem Solving
01:15:14 ASTA Attracts Social Media Influencers
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Curtis Gardner is an Audi Master Guild technician. Today he joins Jeff to talk about his perspective on flat-rate pay, emphasizing both its financial upsides and its negative impact on technician mental health and work-life balance. They also share stories of the challenges and drawbacks of dealer politics, as well as the undervaluing of skilled problem-solvers—known as the "Jims" of the shop—who often keep shops running but aren’t compensated accordingly.
00:00 Chrysler: Embracing Opportunity for Growth
15:41 Rear Alignment Challenges and Costs
28:59 Flat Rate vs. Guaranteed Pay Debate
39:23 Prioritize Addressing Urgent Issues
48:11 Auto Repair Estimate Dilemma
54:00 Unwanted Vehicle Inspection Alerts
01:04:53 Need for Persistent Problem Solvers
01:18:40 Entrepreneurial Journey: From Gym to Business
01:24:38 Technician Money Management Struggles
01:41:41 "Advice for Unfulfilled Tech Workers"
01:49:23 Advocating Conversations for Technicians
01:56:35 Balancing Work and Family Struggles
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In this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade.
00:00 Jeff can't take the heat!
06:20 Valuing the Auto Industry Fairly
13:02 Reflections on Childhood Acquaintances
19:32 Dealership Dynamics and Challenges
25:55 Customer Choice in Service Quality
27:16 Shop Owners' Part Choices Critique
34:11 Luxury Brands Use Flat Rate
42:18 "CSI: The Imaginary Priority"
44:43 Success Depends on Team Dynamics
51:07 Collaborative Learning Boosts Business
58:00 Customer Satisfaction: Word-of-Mouth Impact
01:00:35 Public Transit: A Modern Solution
01:05:34 Closer Job for Family Time
01:12:04 "My Ex-Girlfriend, My Wife"
01:17:51 Industry Dynamics and Control Shift
01:25:31 "Vehicle Repair Access Concerns"
01:27:27 Tesla: Pioneering Car Subscription Features
01:33:51 Hiring Biases Against Young Workers
01:39:14 Car Troubleshooting Conversation
01:45:27 "Navigating Automotive Service Rates"
01:50:18 Car Sales: Prioritize Quality and Integrity
01:57:35 Understanding Trauma in Different Professions
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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.
Need to update your shop systems and software? Try Tekmetric HERE
In this episode, Jeff Compton is joined by his longtime friend and colleague Bryan Pollock. Bryan remembers stories of diagnostic mishaps and stresses the importance of following proper service information and thorough quality control processes. Together, they highlight the critical need for ongoing technician training, investing in apprenticeship programs, and fostering a culture of continuous improvement in the shop.
00:00 Jade Mechanic Podcast: Frustration Episode
10:26 Accountability in Automotive Repairs
12:00 Cost of Staff Training Commitment
20:59 "Diagnostic Limits in Auto Shops"
25:37 "Effective Group Communication Tip"
29:13 Nissan Programming Challenges
33:58 Tool Investment Strategy
39:02 Flaws in Production-Based Pay
44:57 Multiple Children Shadowing Experience
50:13 "Social Media & Royalty Auto Insights"
53:15 Training and Career Progression Importance
59:21 Delayed Realizations and Regrets
01:05:02 Chrysler Pacifica Clutch Issue
01:09:39 "Identifix: Underappreciated Diagnostic Tool"
01:20:02 Mystery of the Lake's Knowledge
01:21:02 Cost-Effective Local Training Option
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
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