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The Modern Customer Podcast
Blake Morgan
482 episodes
1 week ago
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, authority on customer experience and the bestselling author of "The Customer Of The Future" The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers' lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today's customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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Management
Business,
Marketing
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All content for The Modern Customer Podcast is the property of Blake Morgan and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, authority on customer experience and the bestselling author of "The Customer Of The Future" The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers' lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today's customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
Show more...
Management
Business,
Marketing
Episodes (20/482)
The Modern Customer Podcast
DHL Sets the Pace for AI-Driven Logistics Innovation
1 week ago
26 minutes 19 seconds

The Modern Customer Podcast
How CX-Aligned Leadership Shapes Patient Experience in Kidney Care
2 weeks ago
30 minutes 58 seconds

The Modern Customer Podcast
How Memorial Hermann Uses AI to Redesign Patient Experience
3 weeks ago
30 minutes 34 seconds

The Modern Customer Podcast
CX and AI Transformation at The Hershey Company
1 month ago
36 minutes 45 seconds

The Modern Customer Podcast
Me, My Customer, and AI: Scaling Customer Relationships with AI
1 month ago
29 minutes

The Modern Customer Podcast
How Blue Cross of Kansas Unifies Marketing and CX to Drive Growth
1 month ago
30 minutes 59 seconds

The Modern Customer Podcast
AI's Impact on The Chief Experience Officer Role
1 month ago
25 minutes 36 seconds

The Modern Customer Podcast
Converting Operational Excellence into Growth with WM
1 month ago
28 minutes 42 seconds

The Modern Customer Podcast
How Enterpret's AI Unifies Feedback for Faster CX Decisions
2 months ago
33 minutes 10 seconds

The Modern Customer Podcast
Zurich's Chief Customer Officer on Taking Insurance Beyond Protection
2 months ago
26 minutes 9 seconds

The Modern Customer Podcast
B2B CX at Scale: Inside the World's Largest Logistics Real Estate Network
2 months ago
26 minutes 58 seconds

The Modern Customer Podcast
Leveraging Everyday AI to Transform the Customer Relationship
2 months ago
29 minutes 50 seconds

The Modern Customer Podcast
How Emotional Connection Powers Luxury In Customer Experience
3 months ago
28 minutes 36 seconds

The Modern Customer Podcast
Therabody's Transformation Into a Customer-First Brand
3 months ago
30 minutes 28 seconds

The Modern Customer Podcast
How Aflac Balances AI and Empathy to Drive CX ROI
3 months ago
26 minutes 7 seconds

The Modern Customer Podcast
Lenovo's CXO on Driving Business Growth Through Total Experience
3 months ago
27 minutes 14 seconds

The Modern Customer Podcast
AT&T's CX Strategy to Manage 100 Million Customers
4 months ago
29 minutes 45 seconds

The Modern Customer Podcast
Turning Customer Conversations Into Business Value With Voice AI
4 months ago
31 minutes 31 seconds

The Modern Customer Podcast
How Agentic AI is Reshaping Customer Experience at Scale
4 months ago
26 minutes 57 seconds

The Modern Customer Podcast
People, Purpose, Products: Designing Customer Experiences That Truly Connect
4 months ago
33 minutes 27 seconds

The Modern Customer Podcast
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, authority on customer experience and the bestselling author of "The Customer Of The Future" The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers' lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today's customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.