We dug into Foursquare’s North Stars of vibrancy and velocity, applying design thinking to the people function, and their team-based performance model.
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Downloadable PDF with top takeaways: https://modernpeopleleader.kit.com/episode268
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Other Links Mentioned:
🔗 Kit’s blog on why culture starts with performance
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(13:04) Kit’s story
(24:18) Why rebrand HR to People at Foursquare
(25:25) Naming, value proposition, and aligning the people team to business goals
(28:26) North Stars: “vibrancy + velocity,” big rocks vs prototypes, new engagement survey
(33:11) People function as a product: design thinking, journey mapping, cross-functional experience team
(39:09) First major bet: performance philosophy
(41:35) Team-based performance model and measurement alignment
(42:31) Transition to ONA focus
(43:50) ONA background
(47:30) Flattening org and team effectiveness coaching to support the model
(49:07) Tying behaviors to leadership principles, career matrix, and team-based recognition
(50:55) Research basis for high-performing teams vs teams of high performers
(54:23) Metrics: measuring velocity (+43%), tradeoffs on coaching/feedback, new interventions
(56:29) Theme of focus: advice for overwhelmed people leaders
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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.