In a profession increasingly shaped by AI, virtual platforms, and rapid technological change, it is easy to believe that success depends on mastering the newest tools. In this episode, we take a different approach. Susan Guthrie is joined by veteran mediator and arbitrator Lawrence Kolin for a grounded, insightful conversation about what actually gets cases settled and why the core skills of peacemaking still matter more than ever. With nearly twenty-five years of experience resolving complex disputes, Lawrence has practiced through sweeping changes in how mediation is conducted. Yet his message is clear: while the tools have evolved, human nature has not. Trust, intuition, preparation, and the ability to read people in the room remain the true differentiators for effective neutrals. This episode explores why experienced mediators continue to succeed even as the profession evolves and what practitioners at every stage can learn from returning to fundamentals. In this episode, you’ll hear: Why mediation’s core principles have endured for thousands of years The limits of technology and what AI cannot replace in dispute resolution How experienced neutrals identify the true “nub” of a dispute The information paradox in modern mediation and why more data does not always lead to better outcomes How trust, reputation, and word of mouth still drive mediator selection The role of intuition, judgment, and experience in moving parties toward agreement Why adaptability and curiosity are essential skills for long-term success Whether you are building your practice, refining your craft, or navigating a rapidly changing professional landscape, this conversation is a powerful reminder of where the real edge comes from. Guest:Lawrence Kolin is an AV-Rated, Preeminent Super Lawyer and a highly respected mediator and arbitrator who has resolved thousands of cases in state, federal, and appellate courts. A former General Magistrate in Florida’s Ninth Judicial Circuit, Lawrence now serves as a neutral panelist with Upchurch Watson White & Max, the American Health Law Association, and the American Arbitration Association. Contact Lawrence Kolin:  Email: lkolin@gmail.com Blog: www.OrlandoMediator.blogspot.com  LinkedIn:  https://linkedin.com/in/lkolin   ******************************************* Get Susan's Latest Book and Start 2026 with a Plan! The Business Plan Playbook is a practical guide for dispute resolution professionals and legal entrepreneurs who want to build a sustainable, intentional practice. This book walks you through how to clarify your vision, define your ideal work, structure your services, and make smart business decisions in a profession that is evolving quickly. It is not about predicting the future. It is about creating a framework you can rely on as your practice grows and changes. Learn more about the book and explore Susan’s full collection of titles here:https://susaneguthrie.com/susans-books   Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-boo

Technology now sits at the center of modern ADR practice, and the decisions we make about tools, pricing, and security have real consequences for our efficiency, profitability, and client experience. In this episode of the Practice Playbook Podcast, I’m joined by legal tech pioneer Gary Doernhoefer to unpack what actually works for mediators, arbitrators, and dispute resolution firms today. Gary and I talk candidly about how ADR technology has evolved, why many traditional pricing models no longer serve neutrals, and how integrated platforms can eliminate friction while protecting confidentiality. If you’re rethinking your tech stack for 2025 and beyond, this conversation offers practical insight and strategic clarity. In This Episode, You’ll Learn: Why eliminating friction points like manual data entry, repetitive forms, and disconnected tools is critical to a sustainable ADR practice How automated intake, conflict checks, document generation, and secure communications can reclaim hours of professional time The risks of piecemeal tech stacks and why integrated platforms offer stronger security and reliability How AI tools like ADR Coach can support both practitioners and parties without replacing professional judgment More About This Week's Special Guest: Gary Doernhoefer graduated from the University of Chicago School of Law and has 40 years of experience in private practice, as an in-house attorney, general counsel and entrepreneur in two successful technology startup companies. His legal experience convinced him of the benefits of ADR and inspired him to apply his skills to the development of technology for dispute resolution practitioners. He is the founder of ADR Notable - the leading case and practice management software designed specifically for ADR practitioners. He also serves as Co-Chair of the ADR Practice Skills and Technology Innovations Committee of the ABA Dispute Resolution Section, and is a frequent speaker on ADR technology. Website and Contact Information: ADR Notable: https://www.adrnotable.com Social media: https://www.linkedin.com/in/gdoernhoefer/ https://www.linkedin.com/company/adr-notable/ Who This Episode Is For Mediators Family law and collaborative professionals Attorneys, arbitrators, and legal neutrals Coaches and consultants working in conflict resolution Solo practitioners and small to mid-size ADR firms Practice owners seeking efficiency, scalability, and sustainability Resources Mentioned The Flat Fee Playbook – Your guide to building, structuring, and pricing flat fee services ADR Notable website and demo signup The Flat Fee Playbook by Susan Guthrie Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter. RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532 RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533 Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E.

If you want a clearer, steadier, and more grounded start to 2026, this episode offers the essential year-end reflection every legal and dispute resolution professional should be doing. As the year winds down, Susan Guthrie, nationally recognized mediator, legal entrepreneur, and bestselling author,  guides you through a candid, deeply clarifying debrief of your practice. Instead of waiting for the calendar to turn and hoping things feel different in January, Susan shows you how to understand the patterns, decisions, and dynamics that shaped your year. You’ll look closely at what worked, what drained you, and what you’re finally ready to let go of, so you can step into the new year with focus, intention, and renewed purpose. This episode mirrors the same process Susan uses with her private coaching clients every December, and it includes access to a powerful companion worksheet to help you translate today’s insights into a written plan for the year ahead. Whether you want to strengthen your systems, expand your visibility, refine your services, or simply create more ease in your business, this honest debrief will help you step into 2026 with clarity and confidence. In This Episode, You’ll Learn: Your wins are your data! Identify the strategies and behaviors that moved your practice forward this year How to uncover the projects, habits, and commitments that drained your time or energy Why follow-up remains one of the most powerful (and underused) growth tools in any practice How to evaluate opportunities that aligned with your vision and those that didn’t Key questions for assessing visibility, client experience, efficiency, and sustainability How to identify what to refine, what to adjust, and what to release completely The emotional and practical power of letting go How to turn lessons learned into strategic choices for the year ahead Download the Year-End Debrief Companion Worksheet Make this reflection process easy and intentional with a guided worksheet created specifically for this episode. This companion resource walks you through each step of your year-end debrief so you can capture your insights clearly and turn them into meaningful action for 2026. Download the worksheet here: https://susaneguthrie.thinkific.com/products/digital_downloads/ai-placeholder-5   Inside, you’ll find thoughtful prompts and supportive questions that help you identify your wins, acknowledge what didn’t work, and decide what you’re ready to release. It’s a simple, structured way to gather everything you uncovered in this episode and shape it into a confident plan for the year ahead. Who This Episode Is For Mediators Family law and collaborative professionals Attorneys, arbitrators, and legal neutrals Coaches and consultants in conflict resolution Solo and small firm practice owners Entrepreneurs seeking more clarity, sustainability, and purpose Anyone preparing their strategic foundation for 2026 Resources Mentioned Jill Sherer Murray’s TEDx Talk: “The Unstoppable Power of Letting Go” Year-End Debrief Companion Worksheet – Free download can be found here https://susaneguthrie.thinkific.com/products/digital_downloads/ai-placeholder-5 This Episode is Sponsored by Fourth Party FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.   FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app Meet Our Creator and Host: Susan E. Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practi

If you want more clarity, higher revenue, and a smoother path into 2026, this episode is your essential year-end roadmap. November is the strategic moment for legal and dispute resolution professionals to review their pricing, refine their services, and set the stage for a more profitable year ahead. In this solo episode, Susan E. Guthrie, nationally recognized mediator, legal entrepreneur, and author of The Flat Fee Playbook, walks you through a complete “Profit Checkup” designed specifically for mediators, attorneys, collaborative professionals, coaches, and conflict-resolution entrepreneurs. Whether you are preparing to raise your rates, transition to flat fee services, improve client experience, or finally bring your systems in line with your value, this actionable episode gives you the structure and clarity to make smart, strategic decisions before the new year begins. You will learn how to assess your current pricing, evaluate your true profit margins, analyze your most and least profitable services, and identify the bottlenecks that quietly erode your income and energy. Susan also explores the emotional side of pricing decisions and why most professionals struggle with raising their rates even when the data tells them they should. And because year-end is the perfect time for strategic planning, Susan shares a powerful companion tool for this episode: The Profit Checkup Worksheet, a free downloadable checklist that walks you step-by-step through the exact process she uses with her coaching clients and inside The Flat Fee Playbook. If you want a profitable, focused, and confident start to 2026, this episode is your guide. In This Episode, You’ll Learn: • Why November, not January, is the smartest time to review and revise your pricing (although it's never too late!)• How to evaluate whether your fees reflect your expertise, market, and current demand• The three questions every practitioner should ask when assessing their pricing• How to calculate your “effective hourly rate” and why it matters more than your billed rate• Why flat fees reduce friction, increase predictability, and enhance client experience• Which services are most likely ready for a pricing change or structural redesign• How to assess your service mix for profitability, client fit, energy impact, and alignment• What bottlenecks silently drain your revenue and how to identify them• The emotional barriers that prevent professionals from raising prices• Why pricing is a leadership decision, not a math exercise• Key system updates you must complete before implementing new pricing in 2026 Download the Profit Checkup Worksheet Make this process effortless with a step-by-step worksheet that guides you through your year-end pricing review, service audit, and 2026 planning. Download the worksheet here:https://susaneguthrie.thinkific.com/products/digital_downloads/profit-checkup-worksheet This companion resource includes prompts, checklists, and guided questions that help you make informed, confident pricing decisions without overwhelm. Who This Episode Is For This episode is ideal for:• Mediators• Family law and collaborative attorneys• Arbitrators and legal neutrals• Coaches and consultants in conflict resolution• Solo practitioners and small firm owners• Professionals transitioning to flat fee or hybrid pricing• Legal entrepreneurs building or scaling their practices• Anyone preparing for 2026 business planning and revenue strategy If you want more profit, simplicity, and stability in your practice next year, this episode gives you the exact roadmap. Resources Mentioned • The Flat Fee Playbook – Your guide to building, structuring, and pricing flat fee services• Profit Checkup Worksheet – Free download• Thought Leadership Playbook – Build your platform and elevate your visibility• Business Planning Playbook (Coming Soon) – A complete framework for building a modern, strategic business plan• Practice Building Tip of the Day Newsletter on LinkedIn

In this special solo episode, Susan shares behind-the-scenes lessons from her appearance on The Oprah Podcast. Discover how years of preparation and purpose can lead to extraordinary opportunities, how to steward visibility with integrity, and how to turn gratitude into growth. This isn’t just an episode about a big media moment, it’s a heartfelt reflection on what it means to stay consistent, stay true to your mission, and trust that the right people will find your work when the time is right. Consider this your reminder that you don’t chase moments like this - you build toward them one intentional step, one thoughtful piece of content, and one act of service at a time. Here’s what else you’ll hear in this episode: How consistent, clear messaging reaches the right person at the right moment when you stay committed to your work. The intentional preparation and mindset Susan used to show up professionally and honor the platform and community she represents. A simple shift that turns nerves into gratitude, presence, and grounded confidence in high-visibility moments. Insights from meeting Oprah and Justice Ruth Bader Ginsburg, and the reminder that true greatness is humble, steady, and rooted in service. The real “Oprah Effect”:  expanding impact, deepening connection, and inspiring others through meaningful visibility. Links and resources from this episode:The Oprah Podcast: Gray Divorce Episode Watch on YouTube // Listen on Spotify or Apple Podcasts Divorce & Beyond Episode Archive=================== This Episode is Sponsored by Fourth Party FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.   FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Most professionals in dispute resolution don’t start out dreaming of marketing strategies and social media plans, they become mediators, arbitrators, and facilitators because they want to help people resolve conflict, not “sell” themselves. Marketing done right isn’t about selling at all, it’s about educating, connecting, and building trust. In this episode, Susan breaks down the Top 3 Must-Dos for Modern Marketing in Dispute Resolution, sharing practical, accessible strategies that help professionals attract the right clients, establish credibility, and grow their practices authentically.  When clarity, connection, and consistency guide your marketing, growth becomes not just possible, but sustainable. Here’s what else you’ll hear in this episode: Why you should be marketing dispute resolution itself, not just your own services. How to build your brand around trust, not titles + why educational content builds trust  And why consistent follow-up might be your most powerful growth tool. Links and resources from this episode:The Thought Leadership Playbook: How to Get Known, Build Trust, and Grow a Profitable Practice (The Practice Playbook Series 2)Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter. ==================== This Episode is Sponsored by Fourth Party FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.   FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

If you’ve been looking for ways to expand your services, stand out in a competitive market, and deliver greater value to your clients, this week’s conversation is for you. Early Dispute Resolution (EDR) is transforming the way practitioners help clients resolve cases, faster, more cost-effectively, and with higher satisfaction on all sides. It’s also a smart way to grow your practice and position yourself as a future-focused professional. To explore the power of EDR, Susan Guthrie welcomes Anne Jordan, a Chicago-based arbitrator and mediator, Of Counsel to Mandell Menkes LLC, and one of the leading national voices on EDR. Anne serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. She’s also a Trustee of the EDR Institute and past chair of the ABA Section of Dispute Resolution’s Task Force on Early Dispute Resolution, so she’s been shaping this movement from the inside out. Together, Susan and Anne break down what EDR really is, how its four-step process helps clients save time and money, and why it’s such an attractive service to offer as a mediator or dispute resolution professional. Anne also shares how the ABA and AAA are embracing EDR, and why now is the perfect time to integrate this approach into your practice and your marketing strategy. Here’s what else you’ll hear in this episode: How EDR can give you a business advantage by delivering faster, more cost-effective results and attracting clients. Why introducing EDR early in a case can save time, money, and reduce conflict before litigation escalates EDR’s four-step framework and how it can be adapted to fit the unique needs of each dispute Why demand for EDR is growing and how being trained now gives you a clear edge. More About This Week's Special Guest, Anne Jordan:  Anne Jordan is a Chicago-based arbitrator and mediator, Of Counsel to the firm Mandell Menkes LLC, and a leading national voice on Early Dispute Resolution (EDR). She serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. Over the course of her career, she has handled countless high-value cases involving technology, intellectual property, and employment disputes. Before establishing her practice as a neutral, Anne served as General Counsel for three major technology companies — PeopleSoft, Sega of America, and Worlds of Wonder. Anne is also a Trustee of the EDR Institute and the past chair of the American Bar Association Section of Dispute Resolution’s Task Force on Early Dispute Resolution, playing a pivotal role in shaping the evolution of the EDR process. Website and Contact Information: Early Dispute Resolution Institute: https://www.edrinstitute.org/ Anne Jordan’s email: anne(at)annjordanassociates.com Social media: http://www.linkedin.com/in/anne-jordan-759867 ==================== This Episode is Sponsored by Fourth Party Build your practice like a CEO with Fourth Party, the all-in-one platform for dispute resolution professionals. Manage intake, scheduling, files, and payments in one place. As a listener of The Practice Playbook Podcast, you can get 20% off your first three months. Just visit fourthparty.app and use the code SUSAN20 at checkout.  Take control of your business and start building it like a CEO with Fourth Party. ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://in

Susan Guthrie welcomes you back to The Practice Playbook Podcast with a focus on one of the most important shifts you can make in your business: moving from chasing clients to attracting your perfect clients. When you’re chasing, you’re hustling, discounting, and saying yes to everyone. It keeps you stuck in scarcity and often leads to burnout. Attracting, on the other hand, is about clarity, alignment, and building a practice that feels lighter, more intentional, and more successful. In this episode, Susan lays out the step-by-step process to help you research, define, and validate your perfect client profile and then put that information to work so that the right people naturally find you. What You’ll Learn in This Episode Why chasing doesn’t work long-term and how it keeps you in scarcity How to define your perfect client using both demographics and psychographics The key questions to ask yourself: Who brings out my best work? Who leaves me fulfilled? Who values what I bring? Practical tools for validating your perfect client profile through market research, from AI prompts to social listening to direct conversations Ways to put your research into action by refining your messaging, shaping your offers, and positioning yourself where your perfect clients already are ➡ Grab Your Copy of the Perfect Client Worksheet referenced in the episode:  https://susan-s-site-47d7.thinkific.com/products/digital_downloads/ai-placeholder ================== This Episode is Sponsored by Fourth Party Build your practice like a CEO with Fourth Party, the all-in-one platform for dispute resolution professionals. Manage intake, scheduling, files, and payments in one place. As a listener of The Practice Playbook Podcast, you can get 20% off your first three months. Just visit fourthparty.app and use the code SUSAN20 at checkout.  Take control of your business and start building it like a CEO with Fourth Party. ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Have you noticed something strange happening on LinkedIn lately? Old videos from months ago are suddenly resurfacing and getting traction? That’s not a glitch, it’s the algorithm talking to you. And if you’re not paying attention, you could be missing one of the biggest visibility opportunities available right now. In this episode, Susan shares how a nine-month-old video suddenly went viral and what that means for your own content strategy. LinkedIn has shifted its priorities in favor of short-form video, at least for now. Susan helps break down the best practices you can use to ride the wave of this (and future) algorithm changes. What You’ll Learn in This Episode: A quick checklist to optimize content for the LinkedIn algorithm Why short, direct, personal, educational, or emotionally resonant content performs best The importance of captions, attention-grabbing openers, and calls to action in video posts Why your LinkedIn profile is not a static brochure and how to use analytics to adjust what’s working and what’s not The bigger lesson: stay engaged with the platforms that work for you and repurpose content strategically If a nine-month-old ChatGPT joke can resurface and go viral, just imagine what your next post might do. Visibility is a moving target, but if you pay attention, you’ll stop guessing about what and how to post and start growing with intention. ================== Get Real, Actionable Strategies Join the free Profitable Practice Strategies webinar on Thursday, September 18th at 12 noon ET. In 60 minutes, Susan will walk you through practical, real-world tips that have helped hundreds of professionals raise their revenue, improve their systems, and finally feel in control of their practice.We’ll cover:* How to transition away from the billable hour* A consult framework that actually converts* How to position yourself to attract premium clients* Simple ways to use AI to save time and increase profit* Your next steps with a profitability checklistWhether you’re a solo, firm leader, or neutral in transition, this one’s for you. ➡️ Save your seat at susaneguthrie.com ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie is back with some big news: the podcast has a new name! Welcome to The Practice Playbook Podcast, your hub for building a smart, sustainable, and fulfilling practice. And what better way to kick things off than by tackling one of the most powerful (and most avoided) topics out there: finding your niche. Niching can feel scary. Maybe you’ve worried about turning people away, missing opportunities, or “leaving money on the table.” But the truth is, your niche is not a limitation, it’s the key to standing out, attracting the right clients, and building a business that feels aligned with who you are.  In this episode, Susan shares a simple, step-by-step playbook to help you get clear on your niche and shows you how to put it to work in your practice. This is a conversation full of “aha” moments and golden nuggets that will inspire you to focus your energy where it matters most: on the clients and work that light you up. What You’ll Learn in This Episode: Why so many professionals resist choosing a niche (and why that fear is holding you back). The difference between a job title and a niche and why the latter is where your power lies. A step-by-step process to reflect, refine, and test your niche so it feels authentic to you. Practical ways to leverage your niche, from your messaging and pricing to building authority in your field. Golden nuggets to remember, including: why a well-defined niche builds trust, credibility, and income faster. Resources and Next Steps: Grab your copy of The Flat Fee Playbook:  https://amzn.to/4213I22 Download the Find Your Niche Worksheet: LINK https://bit.ly/PPP-Niche-Worksheet   Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter. Inside The Practice Accelerator, you’ll get exclusive access to: Ad-free episodes A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books. This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it. So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!  ==================== This Episode is Sponsored by Fourth PartyReady to streamline your practice? Fourth Party is the all-in-one platform built just for dispute resolution professionals, handling your intake, scheduling, file management, payments, and more. As a listener of The Practice Playbook Podcast, you’ll get 20% off your first three months. Visit FourthParty.app and use code SUSAN20 at checkout to start building your practice like a CEO. ============================ CHECK OUT THE PRACTICE PLAYBOOK SERIES:  Susan's growing collection of practical, no-fluff guides designed for legal, mediation, and service-based professionals who want to build modern, profitable, and purpose-driven practices. Each book is a focused “playbook” packed with actionable strategies, tools, and templates to help you grow with clarity and confidence—one smart step at a time. The first title, The Flat Fee Playbook, launched as a #1 New Release on Amazon. The next book, The Thought Leadership Playbook, arrives October 1st— with more to follow covering branding, business planning, launching your practice, and more. Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building

Melissa Brogdon, CEO and co-founder of Fourth Party, joins me today for a must-listen conversation on the backbone of every successful mediation practice: your backend systems. Whether you're launching your practice or trying to fix one that's stalled, chances are the issue isn’t with your logo or your website colors—it’s in your operations. Melissa and I go deep into why building a strong business structure is make-or-break, what most mediators get wrong (spoiler: it’s not your branding), and how Fourth Party is transforming the way dispute resolution professionals run their practices. Here’s what else you’ll hear in this episode: Why the backend of your business matters more than your brand colors How Fourth Party helps practitioners go from booking to billing seamlessly The role of onboarding and client experience in sustainable growth Why ease of use and thoughtful tech matter more than flashy tools What to audit right now in your intake process to avoid losing clients More About This Week's Special Guest, Melissa Brogdon: Melissa leverages a career in operations management as a law firm administrator and as a nonprofit executive. She has been recognized as one of Georgia’s top 40 under 40 business leaders and secured key partnerships with Google for Startups, SAP/Pyxera Global, and Georgia Tech’s Advanced Technology Development Center, Georgia’s oldest tech incubator.Melissa is a graduate of Spelman College and The University of Pennsylvania Graduate School of Education. Website: https://www.fourthpartyapp.com Social Media: http://instagram.com/4thpartyapp ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie brings a solo episode that challenges one of the most common mindset traps among mediators, coaches, and conflict resolution professionals: waiting for the “right time.” If you’ve been circling the runway, stuck in planning mode while telling yourself you just need one more training, a better schedule, or a sign from the universe, this conversation offers the clarity and push you’ve been needing. Waiting feels responsible, but in reality, it’s a form of self-sabotage. Susan breaks down how this delay is costing you revenue, momentum, and confidence and how to shift into action now, without needing perfection. What  you’ll learn in this episode: Why “the right time” is a myth and how waiting is holding your business back The hidden fears that keep you in the waiting room How to reframe readiness and start small instead of not at all A simple 3-step action plan to move you forward in 48 hours The power of accountability and why telling someone your next step can make all the difference Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice. Inside The Practice Accelerator, you’ll get exclusive access to: Ad-free episodes A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books. This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it. So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!  ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie brings a power-packed solo episode, sharing five quick but impactful upgrades you can implement this week to elevate your practice. From sharpening your client intake process to enhancing your digital presence, these high-leverage, low-lift shifts are designed to boost visibility, streamline your workflow, and yes, improve your bottom line. Whether you’re just getting started or refining a well-established practice, you’ll walk away with clear, actionable tips—from what to include in a client follow-up email to how to record a simple welcome video that builds instant trust. Plus, Susan shares how AI can be your secret weapon in getting it all done faster. What  you’ll learn in this episode: Why adding an online booking system is a no-brainer and how to start today How to craft a more compelling LinkedIn headline that actually attracts clients The follow-up email template that saves you time and seals the deal What to say in a 60-second welcome video  How to start using AI as your daily practice assistant: yes, even if you're tech-averse Resources and tools mentioned in this episode:CalendlyAcuityCalendarHeroChatGPTClaude AICo-pilot AIGemini AI Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice. Inside The Practice Accelerator, you’ll get exclusive access to: Ad-free episodes A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books. This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it. So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!   ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Bey

If you're out there posting on social media, giving workshops, and networking like crazy, but still struggling to convert leads into paying clients - or if you’ve ever felt overwhelmed by client inquiries or assumed your intake system is “good enough,” this conversation will completely shift how you think about client communication and conversion. Susan Guthrie welcomes Maddy Martin, the SVP of Growth at Smith.ai to this week’s episode of Make Money Mediating. Maddy has helped thousands of small businesses fix their growth problems by solving what she calls their “leaky bucket” — their broken intake and client communication process. From secret shopper strategies to using AI tools like ChatGPT to summarize intake calls, Maddy shares practical, tech-forward ways to attract better clients, streamline your systems, and reclaim your time. Here’s what else you’ll hear in this episode: How to secret shop your own practice and uncover what’s really happening when someone calls you Why the first to respond gets the client (and how to be that first responder) How to delegate your intake without sacrificing quality or control Using tools like ChatGPT to turn intake chaos into a streamlined system More About This Week's Special Guest, Maddy Martin: Maddy Martin is a revenue and marketing leader with deep expertise in scaling technology businesses that serve small businesses. As the SVP of Growth at Smith.ai, she helps small business owners grow faster with the support of 24/7 AI and human receptionists. Maddy’s work sits at the intersection of marketing, sales, automation, and client service — areas she’s helped optimize for thousands of companies. A sought-after speaker and strategist, she’s known for making complex growth tactics approachable, especially for time-strapped business owners and operators. When she’s not at her desk, Maddy can be found competing in dog sports with her two Brittanys, skiing, and gardening around her Western NY home, which she shares with her husband. Website: https://smith.aiUse code GUTHRIE for $100 off first month Social Media: https://www.facebook.com/virtualreceptionists https://www.instagram.com/smith.ai/ https://www.linkedin.com/company/smith-ai ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie welcomes Dr. Clare Fowler to discuss the many ways that dispute resolution professionals, and professionals of all kinds, can get their ideas out into the world through writing and publishing. Susan and Clare recently co-presented a popular program for the ABA Dispute Resolution Section on this topic, and they’re continuing that conversation here. Together they break down the options for getting published: from traditional books to articles to blog posts to podcasts, and how each approach can be tailored to both your goals and your audience. You will also hear about some mindset blocks that often stop professionals from writing in the first place. Whether it’s imposter syndrome, fear of sounding “braggy,” or writer’s block, Clare and Susan offer real-world, relatable ways to overcome those challenges. If you’ve ever felt unsure about how to take your idea from “I have something to say” to “I want to share this publicly,” this conversation is packed with golden nuggets to help you get started, and keep going.Remember, your voice is needed. And as Clare reminds us in this episode, the ripple effects of your work go far beyond what you see. Here’s what else you’ll hear in this episode: Why writing matters more than ever in our field How to choose the right publishing path for your goals Why your work doesn’t have to be perfect to be powerful How to use your writing to actually grow your practice and build your reputation. More About This Week's Special Guest, Dr. Clare Fowler: Dr. Clare Fowler is the Executive Vice President at Mediate.com, Managing Editor of Mediate.com’s publishing platform, and author of the 2023 book, Rising Above Office Conflict: The Light-Hearted Guide for the Heavy-Hearted Employee. She holds a doctorate in Organizational Leadership from Pepperdine and was recently honored with the 2024 International Woman of Peace Award. Her experience includes roles at the United Nations, the Supreme Court of Hawai'i, and extensive work designing dispute resolution systems for small businesses. Website links:Mediate.comMediate.com Mentor ProgramMediate.com Article SubmissionRising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted EmployeeABA DR Conference Program: https://www.americanbar.org/events-cle/ecd/ondemand/449302359/ Social Media: https://www.linkedin.com/in/clarefowler/ ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The

In this powerful episode, Susan Guthrie is joined by Michael Holmes, Chief Product Officer at FourthParty, for a conversation every mediator and ADR professional needs to hear. Michael, a legal mind with an entrepreneurial edge, has worked with hundreds of mediators to build thriving practices, and he’s here to share the client-first strategy that top-performing professionals never overlook. While many mediators focus on honing their skills in the room, Michael makes a compelling case that what really sets the best apart is their commitment to the entire client experience, from first click to final invoice. With industry growth projected at 7.3% annually (the highest of any profession, according to the U.S. Bureau of Labor Statistics), it’s more important than ever to stand out with smart systems, seamless communication, and true operational elegance. Plus, Michael shares a free downloadable resource: the Client Experience Scorecard, a self-audit tool to help you identify gaps in your intake, communication, and billing workflows. Here’s what else you’ll hear in this episode: Why “side hustle” mediators struggle to gain traction How top pros treat their practice like a business from day one The traps ADR professionals fall into when overthinking or underinvesting in marketing What “smart visibility” really looks like in the golden age of convenience The Four Cs of client experience: convenience, consistency, competency, and care More About This Week's Special Guest, Michael Holmes: Michael Holmes is a creative strategist with a strong legal background, entrepreneurial spirit, and a knack for technological innovation. He is the Chief Product Officer at FourthParty, an ADR tech and practice development company, where he helps mediators launch, manage and grow their businesses through smarter, client-centric systems and methods. Website: http://fourthparty.app. Be sure to grab your copy of the Client Experience Scorecard at FourthParty.app.Email: michael(at)fourthparty.app Social Media: https://www.linkedin.com/in/michael-holmes-5b940391/ ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE) 5% off bundled reception + chat 10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie shares the one negotiation skill that works every time—no matter the context—and how you can use it to build both resolution and rapport. In this solo episode, she introduces the powerful concept of framing: the art of shaping how information is presented to influence how it is received. Framing is not about manipulation—it’s about clarity. When used ethically, framing helps emphasize what matters most, creating a path for people to hear each other differently and move forward more constructively. It’s a tool that can completely shift the tone of any mediation or negotiation. Importantly, this episode also includes a correction to a previously shared example involving Nurofen’s marketing in Australia. After learning the campaign had been found to be misleading by Australian courts, Susan sets the record straight and uses the opportunity to explore the difference between effective framing and deceptive messaging—a must-know distinction for all professionals.  (Correction starts at 7:14) You’ll hear practical ways to refine your framing skills, from AI-powered prompts to marketing messaging that better communicates your impact. Whether you're guiding high-conflict clients through a tough negotiation or introducing your services at a networking event, framing helps you lead with confidence, connection, and credibility. Here’s what else you’ll hear in this episode: How strong negotiators use framing to drive outcomes and build agreement Ethical ways to reframe messaging in mediation to help parties truly hear each other How framing can reduce conflict and position you as a narrative guide in the room Smart ways to use AI tools to reframe challenging client statements and practice scripts Why framing is not just a skill—it’s a strategy for growth, trust, and leadership Be sure to grab your copy of Susan’s free downloadable Framing Toolkit, including real life reframing phrases and AI prompts you can use right away. Want to Go Deeper? Each week, I publish two companion articles that expand on the episode’s key themes—one on the Practice Building Blog and one in my Practice Building Tip of the Day newsletter on LinkedIn. If you’re looking for practical takeaways you can implement right away, don’t miss this week’s articles, which dive into how better framing can transform your messaging, your website, and your client outcomes. 👉 Link to Blog Article👉 Link to LinkedIn Newsletter ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services:  https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymedia

Susan Guthrie welcomes Usher Winslett for a conversation that pulls back the curtain on what it really takes to build a thriving arbitration practice. From his early days of “dabbling” in dispute resolution to leading with service and strategy, Usher shares the pivotal moments and mindset shifts that helped him turn curiosity into a successful career.  Whether you’re just starting out in ADR or looking to take your practice to the next level, this episode is packed with insights on visibility, opportunity, and the power of raising your hand. Plus, get a sneak peek into the upcoming ABA Arbitration Institute and why it’s the place to be. Here’s what else you’ll hear in this episode: Why showing up and saying yes creates opportunity How visibility and authentic relationships lead to growth The importance of treating your practice like a business and how it can set you apart in a crowded field Why consistent marketing matters, even when it feels like it’s not working The value of staying curious and committed to growth More About This Week's Special Guest, Usher Winslett: Usher Winslett has been an ADR professional since 1996, handling more than 130 international and domestic disputes as an arbitrator or mediator (50+ as arbitrator; 80+ as mediator). He has experience as tribunal chair, wing arbitrator, sole arbitrator, and mediator on all sorts of commercial, intellectual property, employment, insurance, and entertainment disputes. Usher is a Fellow of the Chartered Institute of Arbitrators (FCIArb), Chair of the ABA Arbitration Institute, and Co-Chair of the ABA Dispute Resolution Section International Committee. He was also Co-Chair of the ABA Arbitration Institute in 2023 and 2024 and Co-Chair of the Atlanta International Arbitration Society (AtlAS) Annual Conference in 2024. He serves on the arbitration and mediation panels of the AAA, ICDR, Miles Mediation and Arbitration, ICC, CPR, FINRA, and the United States District Courts for the Southern District of New York, Eastern District of New York, and the District of South Carolina. Website: https://usherwinslett.com/, https://wsmblaw.com/Usher’s Article: Ensuring Efficiency and Economy: An Arbitrator’s Primary ObligationSocial Media:http://www.linkedin.com/in/usher-winslett-fciarb-57483b9/ ====================== 2025 Arbitration Institute - June 12, 2025 – June 13, 2025 If you’re arbitration-curious or looking to sharpen your skills, the ABA Arbitration Institute is happening this June in Denver. Presented by nationally recognized experts, the Arbitration Institute has comprehensive sessions on every stage of the arbitral process examined from the vantage point of neutrals, advocates, and in-house counsel. Substantive sessions address specific areas of arbitral practice, and small break-out discussions allow participants to interact in depth with the faculty and each other.For more information or to register, visit: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/registration-feesArbitration Institute Agenda: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/agenda ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ==

In part two of a special two-part series, Susan continues her conversation with Professor John Lande about RPS Coach, his groundbreaking AI tool designed to elevate mediation practice through better preparation, deeper reflection, and more conscious system design.This time, Susan and John explore how RPS Coach can be used before, during, and after mediation, not just as a tool for practitioners, but as a conversation partner. They also talk candidly about how AI can unlock creativity, serve as a second brain, and offer guided coaching that encourages intentional practice. If you missed part one of the conversation, be sure to check that episode here. John's work is a reminder that true success comes not just from mastering techniques, but from understanding the systems we work within and constantly improving them. Here’s what else you’ll hear in this episode: Using AI to debrief, reflect, and grow your skills with guided checklists and coaching prompts The importance of using the right AI tool for the right job—think toolbox, not one-size-fits-all Real-time mediation support and how RPS Coach fills the gap when your support group isn’t available More About This Week's Special Guest, John Lande:  John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design. John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals. He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog. Websites and Resources:  RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coachRPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/Contact John with your feedback about RPS Coach: landej(at)missouri.edu, https://lande.missouri.edu/ ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.co

Susan Guthrie welcomes Professor John Lande for an eye-opening conversation that blends innovation, insight, and the evolving role of AI in mediation. In this special two-part series, Susan is joined by legendary dispute resolution scholar John Lande, yes, the same John Lande who once called himself a tech skeptic. But one conversation flipped the switch, and now he’s the mind behind the RPS Coach: a trailblazing AI tool powered by four decades of his research and writing. Built to help mediators, lawyers, educators, and students sharpen their skills and rethink their systems, the RPS Coach is more than just a chatbot, it’s a game-shifter. In Part One, Susan and John get into what changed his mind about AI, how the RPS Coach came to life, and what it means to interact with a tool built from your own intellectual legacy. Whether you’re shaping the future of mediation or just curious about what’s next in the field, this episode delivers a fresh take on how tech and practice can elevate one another. Here’s what else you’ll hear in this episode: What inspired John to create the RPS Coach despite his initial hesitations about AI How the tool works and who it’s designed to help Real-world ways the RPS Coach can improve writing, curriculum, and mediation prep Tune in next Thursday for Part Two, where we go deeper into how practitioners and educators are already using the tool and how AI might reshape the field of dispute resolution. More About This Week's Special Guest, John Lande:  John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design. John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals. He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog. Websites and Resources:  RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572 User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282 Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/ ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of