In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI UX: Awareness, Agency, and Assurance, and explains how product teams can build this into their AI...
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In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI UX: Awareness, Agency, and Assurance, and explains how product teams can build this into their AI...
Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)
The Product Experience
50 minutes
2 months ago
Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)
In this episode of The Product Experience, Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, shares how his team transitioned from delivering projects for government to building a portfolio of scalable products. Patrick talks about shifting mindsets from execution to strategy, spinning out payments and identity into independent products, and the challenges of balancing internal bias with customer needs. He also reveals how Irembo is evolving into a super app, wh...
The Product Experience
In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI UX: Awareness, Agency, and Assurance, and explains how product teams can build this into their AI...
