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The Product Experience

Mind the Product

365 episodes

1 week ago

Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What’s going on? In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today. Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks...

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Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What’s going on? In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today. Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks...

Show more...

Episodes (20/365)

The Product Experience

What high-confidence product managers do differently - Axel Sooriah (Atlassian)

Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What’s going on? In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today. Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks...

6 days ago

38 minutes

The Product Experience

Rerun: AI ethics advice from former White House technologist - Kasia Chmielinski (Co-Founder, The Data Nutrition Project)

In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the need for transparency in data usage. Featured Links: Follow Kasia on LinkedIn | The Data Nu...

1 week ago

31 minutes

The Product Experience

How to build a product-driven engineering team - Matt Watson (Founder, Full Scale)

What does it take to build truly product-driven engineering teams? In this episode, Matt Watson — founder and CEO of Full Scale and author of Product Driven — joins Lily and Randy to challenge the longstanding silos between product and engineering. Drawing on 25+ years of experience and four tech ventures, Matt makes the case for why developers need more than just code to care about: they need context, ownership, and clarity. From redefining “done” to the evolving role of AI in software team...

2 weeks ago

41 minutes

The Product Experience

How to prototype with AI in hours - Prerna Singh (CPTO, Avaaz, Meetup, IBM)

In this episode, Prerna Singh, CPTO at Avaaz, walks us through how AI is reshaping the way we prototype, learn and build digital products. Rather than replacing teams or skipping straight to production, she argues that AI shines when used as a “thought partner” to accelerate early‑stage experimentation. Through her own journey building a community platform on weekends, she demonstrates how tools like ChatGPT, Lovable (and later Claude / Replet) and Figma AI enabled her to move from blank pa...

3 weeks ago

40 minutes

The Product Experience

How to measure impact in platform product management - Teresa Huang (Head of Product, Bupa)

In this episode of The Product Experience, host Randy Silver speaks with Teresa Huang — Head of Product for Enablement at global health‑insurer Bupa — about the often‑overlooked world of platform product management. They explore why building internal platforms is fundamentally different and often more challenging than building user‑facing products, how to measure the value of platform work, and practical strategies for gaining stakeholder alignment, driving platform adoption and demonstrating...

1 month ago

39 minutes

The Product Experience

A better approach to the product team process - John Cutler (Head of Product, Dotwork)

In this episode of The Product Experience, host Randy Silver sits down with product veteran John Cutler to explore why creating great products remains one of the hardest things organisations do. They dive into why so many companies adopt off‑the‑shelf models (“Spotify”, “SAFe”, etc) and still struggle, and how the secret often lies not in what you build but how you build it—specifically the game you design for how you work. Chapters 00:00 — The stigma around “how you work” 00:54 — Introducin...

1 month ago

44 minutes

The Product Experience

How to design AI products that users trust - Nina Olding (Gemini, Meta, Weights & Biases)

In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI UX: Awareness, Agency, and Assurance, and explains how product teams can build this into their AI...

1 month ago

33 minutes

The Product Experience

How to spot (and solve) your product team’s biggest problems - Vidya Dinamani (Product Rebels)

In this episode of The Product Experience, Lily Smith speaks with Vidya Dinamani, product veteran, coach, and Co-founder of Product Rebels, about how to tell if your team is truly product-led or just paying lip service. With over a decade of experience coaching hundreds of teams, Vidya shares her insights into the critical elements of product maturity, the most overlooked barriers to effective product work, and how Product Rebels' diagnostic framework is helping companies move from chaos to c...

1 month ago

28 minutes

The Product Experience

How to validate product features - Jason Sparks (Principal Product Manager, ReUp Education)

Building the right thing is hard. Building the wrong thing is easy and costly. In this episode, Jason Sparks, Principal Product Manager at ReUp Education, dives deep into the discipline of continuous validation inside enterprise environments. From managing stakeholder pressure to proactively engaging customers in discovery, Jason shares battle-tested approaches for avoiding the classic trap of solution-first thinking. Chapters 0:00 – The risk of unvalidated assumptions1:02 – Meet Jason Sparks...

2 months ago

37 minutes

The Product Experience

Connect your product metrics to company goals - Elena Luneva (CPO and Coach)

Why do great product ideas fail to gain traction? According to Elena Luna, it’s rarely about the strategy and more often about the storytelling. In this episode of The Product Experience, Elena Luneva, a seasoned CPO, GM, and Maven instructor, joins Randy Silver live from INDUSTRY 2025 to explore how product leaders can better communicate the why behind their product decisions. What we learned from Elena — Speaking 'User' isn’t enough – Executives care about business impact, not just engage...

2 months ago

35 minutes

The Product Experience

A masterclass on rapid experimentation - Dan Dalton (Director of Product, Sage)

In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate. Chapters 0:00 Introduction: product management at a crossroads 1:00 Dan Dalton’s background and path into product 3:00 The evolution of product management: 2010 to today 8:15 Framework‐fundamentalism, the broken ladder & career expectations 13:45 Why many product careers are...

2 months ago

47 minutes

The Product Experience

Four behaviours that drive successful AI products - Matthew Certner (Partner and Garage Lead, IBM)

You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily Smith sits down with Matthew Certner, Digital Product Engineering and Design Partner at IBM, to unpack the four key traits that drive ROI in AI-powered product teams: flexibility, incremental and targeted delivery, data-led decisions, and cross-functio...

2 months ago

35 minutes

The Product Experience

What do great product leaders do differently? Christian Idiodi (Partner, Silicon Valley Product Group)

Christian Idiodi, Partner at Silicon Valley Product Group, and Co-author of the valuable product book Transformed, dismantles some of the most persistent myths in product leadership. Drawing from his global perspective and work across Africa’s fast-emerging tech ecosystem, Christian makes the case for a new kind of leadership, one grounded in clarity, context, and radical trust. Chapters 00:00 — The environment, not the people 02:00 — Building product leadership in Africa 06:00 — Storie...

3 months ago

42 minutes

The Product Experience

What obsessing over communication taught me - Sahil Jain (Co-Founder and CEO, Samepage.ai)

In this episode of The Product Experience, Lily Smith speaks with Sahil Jain, co-founder and CEO of Samepage.ai, about one of product management’s hardest challenges: keeping teams aligned. From his early career at Yahoo and AOL to founding multiple startups, Sahil shares lessons on building products that tackle “unsolvable” problems like communication and alignment. He explains why shared understanding matters more than speed, how product managers can become better storytellers, and wh...

3 months ago

43 minutes

The Product Experience

Lessons from building healthcare products in Nigeria - Damilola Adelekan (Lead Product Manager, Remedial Health)

In this episode of The Product Experience, hosts Lily Smith and Randy Silver speak with Damilola Adelekan, Lead Product Manager at Remedial Health, who discusses building pragmatic, people-centred solutions in Africa’s fragmented and under-resourced healthcare system. Chapters 05:30 – Early Lessons from Volunteering and Nonprofits 07:00 – Why Digitising a Broken System Isn’t Enough 10:00 – Tackling Trust, Funding, and Fragmentation in Healthcare 12:30 – Collaborating Beyond the Organi...

3 months ago

33 minutes

The Product Experience

Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)

In this episode of The Product Experience, Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, shares how his team transitioned from delivering projects for government to building a portfolio of scalable products. Patrick talks about shifting mindsets from execution to strategy, spinning out payments and identity into independent products, and the challenges of balancing internal bias with customer needs. He also reveals how Irembo is evolving into a super app, wh...

3 months ago

50 minutes

The Product Experience

How product can work better with sales and marketing - Sally Foote (Advisor, Bower Collective)

In this episode of The Product Experience, Lily Smith speaks with Sally Foote, a seasoned product leader whose journey from product roles to C-suite commercial leadership spans Carwow, Go Compare, and The Guardian. They unpack the increasingly vital intersection between product, marketing, and sales. Sally explains why growth is a shared responsibility, how product managers can become commercially fluent, and why understanding marketing economics is now critical. Expect actionable advice on ...

3 months ago

43 minutes

The Product Experience

Retention strategies for single-use products - Vivek Kumar (Investor and Advisor, Atlys)

Product decisions built on daily-active metrics fall apart when your customers show up once a year, or once a decade. In this episode, Randy Silver talks to Vivek Kumar about building and growing low-frequency products, from property and tax to jobs and dating. Chapters 04:25 — What makes a product “infrequent”? Episodic use and recall decay 07:05 — Rethinking PMF: penetration and market share over retention curves 10:36 — When iteration is slow: prioritising problems under seasonal cycles ...

4 months ago

48 minutes

The Product Experience

Why we need to design products for machines - Katja Forbes (Executive Director, Standard Chartered Bank)

In this episode of The Product Experience, Randy Silver and Lily Smith sit down with Katja Forbes, Executive Director at Standard Chartered Bank, design leader, and lecturer, to explore the fast-approaching world of machine customers. Katja shares why businesses must prepare for a future where AI agents, autonomous vehicles, and procurement bots act as customers, and what this means for product managers, designers, and organisations. Key takeaways Machine customers are here already. From book...

4 months ago

46 minutes

The Product Experience

How to influence at board level - Kirsten Mann (CEO, Founder, Vizory, Prospection, Oracle)

In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Kirsten Mann, former CPO at Prospection and now startup founder and board member, to discuss how product leaders can play a vital role on company boards. Drawing from her own board experience and a research series interviewing founders and directors, Kirsten explains why product, culture, and customer insight must be central to boardroom conversations. Key Takeaways — Product’s Place on Boards: Product is ...

4 months ago

46 minutes