The property management podcast that unlocks leadership lessons from experts in the trenches of multifamily.
The Property Playbook goes beyond doors and rent rolls — it’s where real property management pros share real stories, real challenges, and real leadership insights from the field. Whether you're managing a 50-unit community or leading a national portfolio, this show gives you the strategies, systems, and stories you won’t hear in a textbook.
Each episode features candid conversations with property managers, leasing agents, maintenance technicians, asset managers, owners, vendors, and industry leaders who have lived the work — and learned the lessons.
You’ll hear:
Who’s it for?
Property managers, leasing professionals, maintenance technicians, asset directors, ownership groups, vendors, and future leaders considering a career in multifamily.
If you're in the multifamily business — or thinking about it — this is your playbook.
The property management podcast that unlocks leadership lessons from experts in the trenches of multifamily.
The Property Playbook goes beyond doors and rent rolls — it’s where real property management pros share real stories, real challenges, and real leadership insights from the field. Whether you're managing a 50-unit community or leading a national portfolio, this show gives you the strategies, systems, and stories you won’t hear in a textbook.
Each episode features candid conversations with property managers, leasing agents, maintenance technicians, asset managers, owners, vendors, and industry leaders who have lived the work — and learned the lessons.
You’ll hear:
Who’s it for?
Property managers, leasing professionals, maintenance technicians, asset directors, ownership groups, vendors, and future leaders considering a career in multifamily.
If you're in the multifamily business — or thinking about it — this is your playbook.
In this first episode of The Property Playbook, Rory sits down with Teri Johnson, a former leasing agent who worked her way up to Vice President of Operations. Teri shares the early experiences that shaped her approach to customer service, how her leadership style evolved from “command and control” to people-centered, and why emotional intelligence, accountability, and time management are non-negotiables in multifamily.
They also dig into fraud in the industry, leading through tough market cycles, and the pivotal moment that changed how Teri would treat residents and teams for the rest of her career.
If you’re a property manager, regional, or aspiring leader in multifamily, this episode will give you both real talk and practical takeaways.
CHAPTERS:
00:00 Introduction to Teri Johnson and Her Journey
04:12 Lessons from Early Experiences in Property Management
07:41 Evolving Leadership Styles in Multifamily Management
10:47 Emotional Intelligence in Property Management
12:56 Traits of Successful Property Managers
15:30 The Importance of Accountability and Trust
17:26 Embracing Accountability and Trust
19:57 Navigating a Career in Property Management
22:51 The Evolution of Multifamily Management
25:15 Addressing Fraud in the Industry
28:03 Leadership Opportunities in Challenging Times
30:13 The Importance of Leading by Example
31:59 A Pivotal Moment in Leadership Perspective